Zoe S.
Yelp
Bad experience all in all at Tarpon Bay Explorers. We originally signed up for a guided kayak tour, but once we got there we decided we'd rather explore the trail on our own, at our own pace. We attempted to call the business multiple times, but the phone line rang consistently busy. So we arrived 2 hours before the tour was scheduled, and asked if it was possible to switch tours. The woman at the counter was very snarky and stated the cancelation deadline had passed. We decided that was fine, and that we'd pay for the guided tour, like originally stated, but we wouldn't go on the tour. We were put on the waiting list for a double kayak rental, which we were also going to pay for.
We sat waiting, and the time for the guided tour we were supposed to go on came around, and the same woman from the desk called and demanded to know why we weren't there. She was incredibly rude, demanded we paid even though we stated several times we were planning on paying for both the guided tour and the 2-hour rental, and then scolded us for not calling before, even though she told us the cancellation deadline had passed, and originally, when we purchased the guided tour, never told us of any cancellation deadline.
To top the situation off, after a very rude phone call, the same woman gets on the radio that is loud enough for all the other guests to hear, yells that our party is not coming, and that they didn't care to let anyone know. We took ourselves off the waiting list and decided to just go home.
The whole situation was completely unprofessional, childish, and disrespectful. The only reason I'm benefiting this place with two stars is because of the beautiful location and the very kind seasonal employee we talked to at the waiting list.