Nick Little
Google
The kids pool, and lots of activities are closed. Good planning for the middle of the schools holidays, when travelling with kids. None of this is mentioned in the many emails, only stating that the mineral pool is closed and would be re-open for our stay.
Tried to check-in to the site at 1:30pm, and got told no, and to come back at 2pm. This info is very hard to find on the website, and not on any emails sent out or texts. We had a tent site! Incredibly rude service by one lady in the reception (the other was nice). Off to a good start.
All the campsites were sodden, waterlogged, muddy, gross and a real lack of drainage. The beach volleyball court is a giant mud puddle. You couldn’t walk into bathrooms without stepping over big puddles and mud (fun for kids).
Construction on site was noisy, cars starting to arrive at 6am, radios playing, gates dragging and opening for them to start at 7am. Concrete trucks all day, loads of noise.
The site had no water, the taps wouldn’t work. Tried to use the pool, and saw a separate sign on the pool gate saying “closed for cleaning 10-11:30am daily”. We turned up at 9:55am to find this sign (not mentioned anywhere prior).
Thought ok, let’s do the dishes instead, tried to use the kitchen, it’s closed daily for cleaning “10am-12pm”, sign on the door again not mentioned anywhere else. Came back after 12, the staff had “lost the keys” and it was locked. “Come back in half an hour or so when I can find the keys”…
Why wouldn’t you clean early morning and evenings as an idea, to not disrupt anyone’s time. Or, at least make it clear of these restrictions on the website, and welcome emails at least so we know in advance.
Really disappointed.