TAUERN SPA Zell am See - Kaprun

I left Tauern Spa feeling a little underwhelmed given how it’s marketed. While it’s presented as a massive complex with endless things to do, the reality felt a bit more basic. Most of the area consists of fairly "plain" pools; the salt pool was a nice highlight, but I expected more variety in terms of entertainment and features for the price. ​The Breakdown: ​Condition: The facility is definitely showing its age and is in need of some TLC. The good news is that a renovation is slated to begin in March 2026, which is definitely needed. ​The Food: This was the biggest "pleasant surprise." Usually, water park restaurants are a bit of a letdown, but the dining experience here was high-quality and very positive. ​Crowds & Entry: Warning: if the weather is bad, the place gets packed. We were smart to book online, and I’d highly recommend you do the same. We saw many disappointed people being turned away at the door because the park had reached full capacity. ​Summary: Worth a visit if you have a reservation and want a good meal, but perhaps wait for the 2026 renovation if you’re looking for a "state-of-the-art" experience.

We quite enjoyed our stay here during our ski vacation. The pool and sauna after a day of skiing are a great way to relax and spend downtime. Breakfast and dinner buffet made dining easy during our trip. Wish there were more beef options as most of the meat served was pork….We also appreciated the textile sauna (rare find in Austria) and avoided the naked areas. Wish they included more towels and had a non-naked hot tub for the hotel guests. Wait staff was nice and polite, but roomkeeping could have been better. Great option and location for the whole family!

My experience at Tauern Spa Kaprun was appalling from beginning to end. We were greeted not by staff, but by a sign announcing “no availability.” When we entered reception to ask for clarification, we were met by a brisk, dismissive woman who appeared irritated by our presence. There was no attempt at warmth, explanation, or basic hospitality — just hostility and indifference. We then discovered you can book online — but at an additional €10 charge. You must also bring your own towel or pay €5 to rent one. For a facility presenting itself as a premium spa, the constant add-ons feel cheap and opportunistic. At 10am sharp, walk-ins are cut off entirely and you are forced to book online, something that is not clearly communicated beforehand. To be clear: this is not a serene spa experience. It is a loud, busy water-park atmosphere marketed as luxury wellness. The most unacceptable part occurred when leaving. I accidentally tapped my wristband near the solarium area, unaware this would trigger a €7 charge — there is no clear signage warning that tapping alone results in payment. The staff member at the exit aggressively insisted I had “used” the solarium and refused to listen when I calmly explained that I had not. He bluntly stated it “doesn’t matter” whether I used it or not — tapping meant I had to pay. Only when I asked him to check the CCTV (which he confirmed exists) did he suddenly back down and say he would “let me off this time.” Let me off? For something I demonstrably did not do? To make matters worse, one member of our group had cut her finger and required a plaster. When we asked for one, the same staff member dismissively said, “Just get her a child’s one, that will do.” The tone was flippant and unprofessional — particularly concerning in a facility that should prioritise guest safety and care. The interaction ended with him telling me, “I do not want to see you here again,” after I expressed how unacceptable the treatment had been. For a supposed wellness facility, the irony is astonishing. The hostility, pettiness over minor charges, lack of transparency, and complete absence of customer care was shocking. This establishment appears far more focused on extracting money from guests than providing relaxation or hospitality. There are many excellent wellness facilities in Austria that understand professionalism and respect. This is not one of them. Avoid.

Edit after the answer Tauern Spa for my comment- noone has never thoroughly reviewed and clarified directly with me this situation. Yes, I do not recommend this place. This is a place which discriminates families with more than three kids. The cashier was very rude and unemphatic. They offer family tickets, and it is not a place adapted for family with three kids. We visited Tauern Spa with my family- four kids, two adults and friend. We bought 1.family ticket- 2+3. (This is a day ticket for pools-kids, pools and sauna-adults) We received 5 wristbands to enter end exit the pools- two for adults, and three for kids. 4red and one orange. We get the information which one is which, but when we went with all kids to the changing room, noone knew which one was for adults. I tried to ask someone from the stuff inside,but it was impossible. Only one adult wristband was to open family changing room- 1x1m room- there was one bench, and four clothes hangers ( for two adults and three kids) 2. One Kid evening ticket for our fourth kid ( we visited this place after skiing, so it was the best solution)- wristband didn't have acces to any changing room or box for clothes. He changed in our family changing room and it was really horrible option - one small changing room one bench 4 hangers and 6 people. 3. Adult evening ticket for our friend.- he received an orange bandwrist with access to the family changing room. Me and my husband decided to visit sauna. Our kids stayed with our friend for 15 minutes. We didn't know which red wristband is for adult. We took our friends' wristband because it was orange and certainly for adult. In the exit it turned out we have to pay extra 20€ because adult evening ticket doesn't include sauna. We tried to explain the situation- a cashier saw in the computer, that two adult bands visited sauna, at the same time. I asked her which red band was for adult - she said that's obviously she doesn't know it because it's red like 3 others. When I asked her how customers can recognize it, she told me that we received the information buying tickets, and we should have remembered it. Besides I heard she was tired of talking with me so we should pay and go away. It was second time in this place. Last year was similar- they didn't have enough boxes for clothes,so they gave us only one small box for 6 people. I don't recommend this place. They want to make money but the services they offer is not premium.

We were in the Spa but slightly disapointed experience: quite common water park like elsewhere in Europe. Water warm but no thermal or mineral. You always need to wait for attraction 20 mins when they start again. Towel is not included in the price which is preety high 55€ to the service. The flagship: the roof top pool is only for the hotel guests. The sauna ceremonie was OK but quite cold.

Beautiful hotel with amazing views, and very friendly staff. The spa is also great and offers a relaxing experience without the crowds you find in larger spas. Unfortunately, we had issues with the cleanliness of our room and with the restaurant service. When we first entered the room and went to put our clothes in the drawers, we found a girl's dirty underwear in one of the drawers, along with hairs in the bathroom. I reported this to reception and was told it would be removed and the room cleaned, but the underwear remained there until the end of our stay. During checkout, I asked why nothing had been done and received only a dismissive apology. The restaurant has amazing food, but the service was quite weak. We ordered water at the start of dinner, but it arrived only toward the end of the meal. When we wanted to sign and leave, we couldn’t find anyone to help and had to approach the hostess at the entrance. I gave a low rating because I expected a hotel of this level to deliver a much higher standard of basic service.

Love this place- great spa and I have come here to the Spa maybe 80 times. This time a very rude ‘Vanda’ at the check-in apparently misunderstood that the only 5 people (the place was empty) standing directly in front of her were not together and somehow managed to overcharge us and then was unacceptably awful in trying to accuse of us somehow trying to steal an entrance. We paid an extra 25 euro, which I don’t care so much about, but her behaviour was absolutely unacceptable toward guests—such rudeness is very rare in Austria in general in my experience.

Visited the spa on a sunny day. The pools are spacious, the facilities immaculate, and the views outstanding. However, the staff - both at the front desk and within the spa - were exceptionally rude, as several other guests have already mentioned. I had hoped my experience would be different, but despite greeting them warmly, their attitude remained discourteous and dismissive. Staff training on basic courtesy is clearly needed. At this price point, it would be difficult to find another hotel anywhere in Europe where guests are made to feel like an inconvenience. The Spa itself is very good, but the overall experience is disappointing, and leaves me with no desire to come back again.