Flossie229
Google
We booked Taypark House for a milestone birthday celebration on the recommendation of friends. One night’s dinner, B&B, or so we thought…..|Last week, I received an email from the hotel asking for confirmation that we were planning to have dinner on Monday evening, as they were trying to book a routine sprinkler system and gas safety check to fit around their guests. I replied in the affirmative and asked for a table for 7.30 pm. There was no reply from the hotel, but I wasn’t specially concerned. Roll on yesterday and our check in at 4.30 pm, when we were told that the hotel was not, in fact, serving meals in the evening. I pointed out that I had replied to their message last week and had had nothing back, but the young man on reception (James) didn’t seem to know anything about any correspondence. He also didn’t appear to know that we had booked for a special occasion, although this was made quite clear when the reservation was made - no chance of a free glass of fizz, or even a little card saying ‘Happy Birthday! As we don’t know Dundee very well, we asked James where he could recommend for a special meal on a Monday evening(!) and he suggested an Italian restaurant in the city centre. My husband asked if the hotel would be prepared to cover the cost of a taxi there and back and that was agreed. In the event, we got 2 complimentary drinks, taxis fares and enough money to cover a bottle of wine with our meal. The Italian restaurant (Don Michele) was very good, and we both enjoyed our meal, but sitting next to a family with 3 young children and a baby in a high chair wasn’t exactly the ambience I was hoping for for my special birthday meal (and our wedding anniversary)!|All of that apart, the hotel could potentially be very nice. I was a bit concerned, having seen several people writing reviews citing cleanliness as a major issue. We certainly didn’t find that: our room was lovely, the bathroom was huge (and very clean) and had a great shower, and the bed was extremely comfortable. The whole building, however, was freezing, including the dining room at breakfast this morning - people were having breakfast with jackets on! There was a strange, dispirited atmosphere about the place, and the public areas looked a bit tired.|We were really disappointed by the whole experience, and wouldn’t be inclined to go back. To give credit where it’s due, James did his best in a bad situation, and although we were both extremely annoyed, we appreciated that it wasn’t his fault.