OnAir39513
Google
Before I get to the property… let’s be honest: not everything about this hotel hits the mark—but one person makes it all worthwhile, and that’s Tony. Officially the head bartender, but unofficially the customer service MVP.||Tony did far more than serve amazing drinks. He personally helped us with dinner reservations off property (his Yellowfin rec was spot on), gave us hiking tips, and checked in constantly to make sure we had everything we needed—often before we even asked. He sets the bar for hospitality, and mentors the team around him with patience and professionalism. If anyone deserves to be running this place, it’s Tony. Promote him to GM yesterday!||As for the rest of the experience: the buffet breakfast was a highlight—plenty of variety and made-to-order egg dishes were a win. The ocean view deck and lagoon seating are truly next-level. That said, the rooms and pool are overdue for a serious update. We booked a 2 bedroom duplex for a week, which had plenty of space and comfy beds.||There were some hiccups around room cleanliness and pre-booked reservation comps, which took some haggling to resolve. But to their credit, the hotel did try to make it right in the end, honoring the original agreement and sending over a couple of bottles of wine/champagne. That gesture helped.|| Until they make updates on the rooms, pool, and cleanliness, I’d only consider 1 night, pass-thru stays on my way to other locales/islands. Still, the reason we’d consider returning—or recommend it at all—is because of Tony. He made a so-so stay feel special, and that kind of genuine service is rare.