Lee L.
Yelp
It's crazy how a bad customer service experience can totally undo anything great about a local establishment. It really is a bummer, becuase this is a great place to come read and/or study. Plenty of outlets, nice decor, and comfy seats! But oh, man, that rude barista chick, yeah, she gotta go. Her total lack of fuck-giving was just unbearable.
So, I walk inside Tea Bar, bag in tow, cold from the freezing weather, and looking forward to sitting down and having a nice cup of black and pretentious banana quinoa muffin. But the shit flowing out of her mouth ended up sprinkling little fart dust all over the coffee and muffin I had yet even ordered. So I make my order, and without asking, only assuming, she pours the coffee into a to-go cup. Not a problem, so I simply ask if she can pour it into one of the mugs. It's a winter's day, after all, and I was looking forward to getting cozy with some piping hot coffee and a good ol' classic Harry Potter novel. But what does she say? With a smug face and patronizing tone, "You know it's basically the same thing, right?" It's not the same thing. And ya can't tell me it is, because they are literally two different things. One's paper, and the other's ceramic.
Anyway, she rolls her eyes and pours the contents into a ceramic mug, bracing for what I can only imagine was the most painful, difficult part of her day. At this point, the muffin was already tossed into a to-go back. And you know how most places will wrap the pastry into tissue paper for you? Not here. She tossed that muffin into the bag without a care seen anywhere. Now, the muffin thing isn't a big deal, but just speaks to the overall sloppiness and little care given to the customer. And it's very base-level stuff here. I'm not asking for four-star customer service, just a little respect and common courtesy.
She did, however, ask, rather condescendingly, if I want the muffin on a plate. At this point, I felt like I was just an inconvenience so I took the muffin as it was. As for the actual items I ordered? That banana muffin is fucking amazing. Would buy again. Didn't even taste the quinoa, but I was only there for the banana, which it delivered. Coffee was good, but nothing spectacular. Again, it's such a shame that the service here is so lousy. The dude that's served me before was nice, but I did get a similar vibe from him as well. Perhaps management is the problem here. Otherwise, I like Tea Bar and hope it improves in that aspect.