Sherri A.
Yelp
So, I'm going to make a long story as short as I can. Our daughter had her wedding here in August, the grounds were beautiful and the majority of the staff was helpful, with the exception of the Wedding Coordinator, Suzanne Rees. We should've known we would have issues from the beginning when phone calls weren't returned for a week or more. The wedding was very small, only 13 immediate family members. Not a big party by any means, but important nonetheless. The front desk was even able to check us into our rooms early (which was wonderful considering we had a lot of wedding supplies with us). My daughter was even given the keys to the Bridal Suite and Teewinot Conference room to put the decorations and her wedding dress in early. We asked the Front Desk about the Honeymoon Suite keys and availability and were told it was vacant and that Suzanne would give them to us. When we met Suzanne, we talked about when we could decorate and what was available to use, she said, " I'll be there at noon (the wedding was at 3:30), this isn't my first wedding, it will be fine." She didn't even ask what or how we wanted it decorated! Then we asked about the keys to the Honeymoon Suite so we could decorate it before hand and she said, " No, I'll give them to you at 4:00, check in time." I reminded her the wedding was at 3:30 and she says to me, " you were lucky to get in early as it is since check in isn't until 4, you will have time after when you come down from the taking pictures up the lift." Well, all that did not sit well with me, the groom's mother, and especially the Bride. We decorated ourselves, the Bride had to stop earlier than we did to get ready, but we finished shortly after noon. When Suzanne arrived, she mumbled some sort of smart a_ _ comment and then started abruptly setting up the tables and chairs. I again asked her if I could please get the key to the Honeymoon Suite so we could decorate it and put the Bride and Groom belongings in it only to be told, "No, not until 4" I informed her the room was vacant and she told me that we would have at least an hour before they were done with pictures at the top of the mountain and we could do it then! Well I didn't want to make a scene and simply said, "Fine." After the ceremony we all went up the lift for pictures, the Bride & Groom stayed up and the rest of us came down then "Rushed" from one end of the resort to the other (without carts because they don't have them) to decorate and drop off their things in the Honeymoon Suite (on the fourth floor with no elevator). Needless to say, when we finished, we needed to freshen up before we could continue with pictures which, the photographer had to wait for us to do. If we had the keys earlier prior to the wedding we could've had everything moved, decorated and been done without having to rush around in our wedding attire!
In the end, (and there is a lot more I could share but would be a 2-page review) their wedding was lovely, but you basically need to plan on doing it all yourself because Suzanne is "Not" in the right business at all, she was rude, not helpful, and uncooperative!! Honestly I wouldn't even bother getting married here, it's geared more for skiing not weddings!!