Carla Freschi
Google
Everyone talks about how bad the customer service is, but I didn’t even get to experience it because they wouldn’t let me in—“full” capacity, they said. I went there specifically to pick out my Christmas gift, and they expected me to wait outside in the cold and rain. I get that they want to offer personalized service, but the store clearly had enough room for me (and at least 10 more people) to come in, look around, and choose something on my own. It’s incredibly rude to make customers wait outside. They’re not Louis Vuitton to afford the luxury of making people wait.