Nan Q.
Google
Overpriced, Poor Experience, and Rude Staff
My husband and I paid $30 each (a total of $60) for tickets, and it was a complete disappointment. At the entrance of the first museum (Jepson Center), we were told very clearly that the ticket was valid for all three museums — which is why we decided to buy it, planning to visit them all. Unfortunately, we did not get what we were promised.
The staff at the Jepson Center were polite, but they failed to explain that the Owens-Thomas House & Slave Quarters would be closing early and remain closed for several days. That meant our $60 tickets were never truly valid, and we were charged full price without disclosure. We should have received a discount upfront.
When we arrived at the Owens-Thomas House at 4 p.m., we were met at the door with rude and dismissive treatment. The staff told us the museum was already closed, that we could not enter, and that they were shutting everything down. They made it clear they were leaving, even though the posted schedule says closing is at 5 p.m. and online it states the last tour is at 4. We were on time for that last tour, but they still refused to let us in. When we asked if there was any solution or adjustment since one museum was closed for days, they told us to “go back to the first museum” for a refund. Completely unprofessional and disrespectful.
On top of that, the galleries we did see (Jepson Center and Telfair Academy) were extremely poor in content and quality, with almost nothing to look at and very little meaning or inspiration in the exhibits. To put this in perspective: the Art Institute of Chicago costs only $14 and is massive, with world-class collections, and the Museum of Modern Art in New York costs $30 and is absolutely immense. Compared to those, charging $30 here is absolutely unjustified.