Telluride Sports - Gondola Plaza

Had the best experience in this shop during my weekend in Telluride. Toby and staff worked with me on bike issues with great customer service and care. I eventually rode a bike from the rental fleet that was top notch. Toby understands mountain bike customers, and makes your time in their location worth it. Seriously cannot thank this shop enough for the hospitality through a DH race weekend.

Hello! We were in Telluride for a DH Mtn bike race the 9th and 10th of August and we were in the shop numerous times. Unfortunately, my son was having mechanical after mechanical on Saturday butToby and his staff were BEYOND helpful!!! The whole staff was great to us the whole day. It felt like we were in the shop more than he was on the course but we are so grateful for all of the help and hope to see you all next year! (but maybe after a full day on the hill!! ) LOL Amber and Aiden Rowell

Bike rentals are setup horribly and are an absolute death trap. The suspension has so much air in it to the point where it didn’t move at all it was like it was locked out. Genuinely don’t know what was going through the person head when they set this up, this has to be a joke. LIKE WHAT IS THE POINT IN THE SUSPENSION IF IT CANT EVEN MOVE!? And the people who are renting out the bikes have no clue what they’re talking about. Please don’t rent bikes from here they are not safe. Please get people that can actually work on bikes this is a huge safety hazard.

Thanks for the wonderful late season DH MTB experience! A friend and I rented bikes and gear from Lizzy, Jason and Josh whom provided us with a professional, personable, and accommodating service. Worthwhile and a vacation highlight for anybody who loves to ride. Cheers

Amazing experience! My wife and I came to get fitted for ski gear on our first ski trip and couldn’t of asked for better service. Kent and the rest of the staff were very accommodating and friendly! With us still learning the ins and outs of ski equipment, they went above and beyond to make sure our week was enjoyable. Thank you! We’ll be back soon. ~Heather and Candice

Came here and bought 2 camelbak backpacks for my kids to participate in kids camp in mountain village. One pack wore a hole within an hr of wearing and the other pack leaked from the get go. We brought them back to the store less than 24 hrs after purchase with reciept and tags for refund or store credit (per their return policy) and were told that we would need to take it up with the manufacturer and they couldn't help us. The manager purposely avoided any interaction with us. So the take away here is do not buy camelbak but more importantly do NOT buy ANYTHING from this store because they don't stand behind their products or their policies.

Where do I even begin? EVERY ONE in this store was super helpful towards me! Just a few names are Michael, Toby, Raffie, Lily, & Danny! Definitely recommend coming here if you want quality service & a great experience!

I received first-class service in getting my ski rental here. Noah and Nina made sure that everything fit perfectly and also gave us great tips for our stay in Telluride. In my experience, it is not always easy to excel in the service category at high-traffic locations like this one. I was very impressed by this crew. Cheers!

Worst experience in a ski town ever! Went in to buy 2 pairs of ski goggles for a snowmobile trip. Ever since then there is a new posted transaction everyday since then of 98 dollars. They were very rude when I called to try and resolve the issue, but they were no help. Bryce could not help one bit as a manager. He couldn't even look up the transaction with the price of the transaction. Please don't spend money here they are crooks and only want your money.

Kerri C. and Dave Ziegler are saints who work at this shop. I highly recommend to interact with these two if you want a positive experience. They know their stuff and are extremely helpful!

Updating a review where I gave only one star. The manager of the store called and and went above and beyond to make it right. Clearly my last experience was due to two bad Apple's or employees having really bad days. The manager of the store making it right is more in keeping with nu experience at other Telluride Sport locations.

This place doesn't even deserve 1 star. The manager (lady) was the rudest person I've ever come into contact with. Don't shop here. They don't want your business

Raul is such a great guy! He helped my friends and me every step of the way! We had wonderful service and such a pleasant experience talking to the employees here. Also, this is right at the base of the mountain so it's so easy to come in and out and switch gear if necessary. Come here before anywhere else!!!!!!!

Highly recommend them for bike rental. Was our first time visit to Telluride and trail ride, visited all the rental shops and they were the friendliest, knew the trails for our skill level, and took time to answer all our questions. Even honored the online discount rate at the shop. Others said we had to make reservations online for the 20% discount. Bikes handled great, well serviced, and as an experienced rider who left his Mtn bike at home, their full suspension bikes are great! Save time and money and rent from here, the shop in Mtn. Village.

Best customer service in all of Mountain Village! They listen to what you want and need, super patient and knowledgeable! If you're renting, come here!!!

Loved the staff at Neve sports , they were so helpful especially Steve. Highly recommend!

I reserved 5 bikes for 8 days through the EPIC online system. I prepaid all 5. When I arrived in Telluride, I was told that 2 of the bikes were not available in Telluride, and I had to pick them up at their Mountain Village facility. When I got there, they had no record of the reservation (prepaid...) and I spent an hour having them figure it out. We got the bikes and went on our way.... One of the bikes had a bent front rim. They replaced it, but over the next several days the front brake began to fail until I had complete brake failure when doing the Galloping Goose trail (downhill for 19 of the 23 miles...) In addition, the back brake on my 13 year old son's bike failed. When we took it in to the Mt Village store where it came from, we got "I can look at it, but I'm not a mechanic...) It too failed on the Goose. When I returned the bikes, I had limited time and returned all 5 to the Gondola Plaza (where I had reserved them...) I explained to the manager why all 5 were being returned there, and that 2 had failed brakes. The next day I got a call from Josh at Mt Village, who asked where the bikes were. I explained that I returned all to Gondola Plaza. He proceeded to cut me off, lit into a string of expletives, and hung up on me. I called him back to explain, and he hung up again. Now, it says clearly on their website that one of the advantages of renting form them is the multiple locations, and that any equipment can be rented or returned from any of their outlets. Obviously this memo did't get to Josh. I have been to Telluride a number of times, and rented all sorts of gear. I have never had such poor equipment and such a bad customer experience. It turns out that Vail Corp has bought Telluride Sports. Now it all makes sense. I love the local vibe of Telluride. If I wanted the Vail experience, I would go to Vail. Shop local...

These guys have their priorities in line. They stream line you as a customer to get you on the mountain asap. They are friendly and are willing to take the time if you have questions. They have enough staff that are orchestrating and organizing the extra steps in getting you in the gear you need and out the door in a very time oriented manner. I did the demo package skis one day then snowboard the other. Midday I just didn't enjoy the ski I was on and was able to come back into the store and get a different pair. I told the employee what I didn't like about the ski and he immediately knew what to recommend and it made the second half of my day much more enjoyable. The returning process is so easy, and so quick. You literally hand your equipment to a designated employ they scan it and your out the door. So easy. The only thing that I wouldn't recommend is reserving online beforehand. It doesn't really speed up the process. My significant other didn't reserve any equipment and we both walked in at the same time, even though I had, for some reason he was out the door before me. It didn't make my deal go any faster.

I reserved bikes two days prior, paid almost $300, and showed up today to be told they did not have any bikes we could use. Now mistakes happen, but two different employees were so incredibly rude I could not believe it. At no point were we offered so much as an apology. It has been a long time since I have received such horrible customer service! Fortunately BootDoctors saved the day and were fantastic to us!

Telluride Sports is one of the biggest rental places in town with multiple locations. Each location is well stocked with skis, boards, boots, and poles. This particular is a stone's throw from lift 4 thus conveniently located for those of us who don't want to carry our skis and boots around. If you rent from them, they will also store your skis and boots overnight free of charge which is a nice service when storage lockers are $40/ night and ski/boot valet service is $10/ night. It's only $6/night for just skis. My main problem with Telluride Sports and since I try to be candid on these reviews, I'm not sure this is their fault or mine and it's this: I'm a beginner skiier. I've only skiied maybe 4 times my whole life, the last time being over 13 years ago. Although I know I look athletic and healthy. The first day, I rented their entry level skiis which skiied slower and since I like challenges, I upgraded them to performance level skiis the next day. When Kris who worked behind the counter asked me my ski level, I told him I was a beginner but he looked like he didn't quite believe me and told me he was setting my binding for someone who is an intermediate. Maybe I was flattered but I didn't correct him or insist that the binding be set for a beginner. I skiied with the new skiis for a day and was not really comfortable on them since they skiied much faster. The third morning, when I went to pick up my skiis, Kris just happened to help me again and I told him I wanted to go back to the entry level skiis since the performance skiis were too fast for me. He told me that the wax from the performance skiis were not as fresh so the skiis should be slower and somehow, I got talked into keeping these skiis that I was not comfortable skiing with. It was the third day of skiing, I went on a blue run to challenge myself. And I fell . . . when I fell, the binding stayed on and the skiis did not release as normally would on a beginner, looser binding. I injuried myself and had to be ski patrolled down the rest of the run. Now as I'm writing this review, propped up in bed with ice on my left knee, I'm hoping it's just a sprain and not a torn mcl . . . Of course getting injuried is my own responsibility. No one tells me to or not to fall. But I wish I had the assertiveness to insist on getting what I wanted in regards to the type of skiis and the level of binding. And maybe I wish Kris listened a bit better and made it easier for me to have a safe ski experience. Regardless, I would recommend Telluride Sports to my friends as a place for ski or ski board rental . . . just be loud and clear and firm about your comfort level and ski level! Otherwise, you might end up like me with an injury~ which is really no fun!

Great customer service by Josh. He allowed me to try on many things a d was very attentive to my specific taste. Inventory for summer women's wear is small, but I still found what I needed at a reasonable price.

Great prices and bikes. Horrible customer service. Easily accessible from the gondola drop off area and right in the middle of town.

Understaffed and overworked staff. The guys in there are nice enough but you can sense the stress. Updated: hasn't changed this year. Understaffed and angry

We rented from Ski Butlers where we received horrible service. Ultimately they referred us to you, so I assume you deserve the better rating; and this should tell you not to rent from Ski Butlers!

Great customer service!! Very attentive from the boot fitting to the pole fitting. I was injured on my second day, first run, and had no problems getting a refund for the remainder of the week since I was unable to ski. I highly recommend them for ski rental and outstanding customer service!!

Rented two full suspension mtn bikes- as noted earlier- the staff (male & female) were horrible and ambivalent. It seemed that we were inconveniencing them through the rental process. They were either poorly trained or just bitter to work there. Poor reflection on Mountain Village- which is clearly very customer centric.

The best place to rent skis. Hands down. I was in Telluride for a few days and was in terrible discomfort wearing boots I'd bought in New York--turns out they were way too small... The Telluride Sports team assessed the problem, fitted me for new boots and skis and gave me a killer discount. They honestly couldn't have been nicer, more professional and attentive. I felt I got the service I should have received in New York. What a great crew of experienced, knowledgeable and genuinely caring staff. I can't wait to rent from them again!

Excellent customer service. Raul, Isaiah and Greg went above and beyond to ensure we were well equipped for our days on the mountain. Will absolutely rent from them when we return to Telluride.

Needed to swap out skis and, even with a crazy crowd, Krystal was awesome getting me all set and back on the mountain. Good equipment and a great group of people working here!

I don't know how I'd feel about this place in an area with less stellar alternatives. But Telluride/Mountain Village has extraordinary options. My bottom line is rent or buy from Bootdoctors instead. They are so much more interested in who you are as a skier. Telluride Sports has a built in customer base and it shows. It wasn't busy when I went in but I felt like ski and boot selection was based on size and the 1-3 skier ranking that every resort uses. At some independent places with passion for your skiing and their own craft you'll get more attention and more appropriate equipment and fittings. I think it's just the market really. These guys don't have to excel to keep a customer base.

I was so impressed by the staff at this rental shop. I was part of a large group, and they got us in and out and ready to ski very quickly. Thanks Jeremy and Cameron!

Very friendly staff - were especially helpful making it easy when we weren't renting consecutive days. Highly recommend!

My family and I were in telluride sports last week at the same time as a large group. Adam, Goose, Jeremy, and Jesse were all very attentive to us. The guys made sure we did not get lost in the hustle and bustle of the group. We were able to make it out of the shop into our ski lessons way faster than I expected! Thanks guys for making it a great experience and for your playful antics!!!

These guys are the best. Great equipment and great customer service! They got us set up in gear better than what we own for a very fair price, and they were an absolute pleasure to work with. Goose in particular gets a big thank you from us.