Carol A.
Yelp
We went to the 9:30 show last night, stood in line for about 30 minutes before going inside. That was not an issue because we met some really nice people on the line. They sat us up in the front, but you are shoved in like sardines. My husband's shoulder was touching shoulders with another man. You could barely get comfortable. The waitress came over right away, asking what we wanted to order for drinks. I was FORCED to get the bottomless soda as I do not drink alcohol. My husband ordered a Bud Light. I asked if I could order food, and she said she would be back. Well, she finally came back to take my food order. We were sitting with another couple, but made friends with the couple sitting next to us. She was like oh, is there 6 in this party? I said no, she wanted to add the extra 20% for a larger party. Red flag #1. After we all got our food and drinks, my friends ordered their second drink but my husband was still working on his first beer. He is really not a big drinker either. Long story short, we were coming close to the end of the show, never did she come back to check and see if our food came out alright or anything, and gave everyone their bill except my husband and me. I said where is my bill she said Oh he hasn't ordered his second drink. I was like, really lady, are we doing this? The show is almost over. Red flag #2: She proceeds with I am going to have to get my manager. Well, here he comes, Mr. 4ft nothing, stating there is a 2 drink minimum, so I will add a water. Sir, I am trying to watch the show, and you will not be adding anything to my bill. He says well, I'm going to have to ask you to leave. I get up and walk out; my husband gets up behind me. Now, 3-4 people are having a long, drawn-out conversation in the lobby about a $6 water. This place is making money hand over fist with their elevated drink prices and VIP tickets. If you are going to act like you are losing for 6 dollars, you need to go over your books a little better. What really makes me mad is you have this young lady hawking paying customers who are trying to enjoy the show and disturbing other people and the same time. Not the mention she misses out on her tip. I have been there plenty of times, but after last night, you can best believe me and my family WILL NOT BE BACK. Y'all should really do better, and the way the staff speaks to their customers is beyond me. They were so rude and disrespectful, all for a lousy 6 dollars. I could not believe this. I am telling everyone I know about my experience.
Please do not tell me it is stated when you buy the ticket about the 2-drink minimum. I know it is stated, but it is a very stupid policy. How are you forcing people to drink? Maybe they have a drinking problem. Maybe they can't afford to pay an extra $ 5 for a $ 1 bottle of water. Make it make sense, people. Hope you enjoy ruining everyone's night out!