DoubleTree by Hilton Belfast City Ten Square

Just want to leave a review for Ten Square as we had our wedding reception here in December and honestly can’t thank them enough! They went above and beyond for us from the minute we first enquired. Chloe (events manager) had my mind at ease every time I emailed her with silly questions and then Mohammed our master of ceremonies well you were fantastic everyone was singing your praises. The food was 10/10 the rooms were great and staff were lovely. As a hotel overall it is perfect location and worth a stay. We already can’t wait to get back for a dinner in Jospers restaurant. Thank you again, Lyndsey & Chris.

Spent a lovely weekend here from 12-14 December. Staff were incredibly helpful and cheerful, everywhere was spotless and our room was spacious and well equipped. The only down side was the noise (a lot of late night revellers shouting and singing, car horns blasting) we were on the third floor and the windows did little to keep it out. The hotel is in a great location, central to shops, st George's market and grand opera house etc. We had dinner one of the nights, and it was quite good and not too pricey. There were plenty of choices for breakfast - You can serve yourself with the buffet options but cooked breakfast can be ordered.

We stayed 2 nights in the Ten Square Hotel and enjoyed our clean quiet comfortable room as well as the central hotel location. The bathroom was on the smaller side but it was so efficiently laid out that the size was not an issue. Breakfast was good and service was quick and attentive. We also ate dinner at the hotel restaurant and enjoyed our meals and quick attentive service. The front desk staff was helpful on checking and throughout our stay. We are especially grateful to Leah who was extremely friendly professional and helpful. She was able to find and book us for a 'black taxi' tour which I had forgotten to reserve ahead and then was unable to find one for the day/time we had open.

Fantastic central location opposite City Hall - perfect for the Christmas markets, near parking, restaurantsandshopping. Room was very spacious and beds very comfortable. Staff all lovely. Breakfast was excellent- fresh fruit in December, and hot options cooked to order. Highly recommend for Belfast stay.

What a brilliant hotel. We had a wonderful weekend there. Arrived Saturday midday, extremely lucky that our room was ready and we could check in straight away. Leona on reception was friendly, efficient and professional. Our room was spacious and clean, the bathroom was very modern and clean. ||We ate in the hotel Restaurant, Jospers, that evening. The staff were efficient, professional and friendly. The meals we all ordered were fabulous and the desserts were especially good!!||The Loft Bar was, unfortunately, full and we couldn't get in ... and that was at 8 30pm!!!!..... it looked so cosy and laid back. However we went down to the Linen Lounge and had cocktails 🍸 which rounded off a wonderful evening. The location of the Hotel is perfect for visiting Belfast, very near to the Grand Opera House and St George's Market and near to the hop on hop off tour buses.

Great location and our room was spacious, clean and cosy. One issue we had was breakfast....not great in our opinion. Not self service so you have to order from a menu. I had to ask for fruit and it looked like it was already made and left in the fridge for some time! Gluten free options were poor and something they should aim to improve.

We had a weekend here Fri 5th Dec until Sunday 8th for a group of 5 mature but fun loving ladies! We would definitely come back here as it’s a fab hotel and the staff are so friendly esp the ladies at breakfast, sorry we didn’t get your names, we were 5 Geordie ladies abd we wished we’d had more time with you….. maybe in the evening in the restaurant as your ” craick” was like ours even at 9am!!!!👏🏻👏🏻👏🏻😊 Fab breakfast and the young girls were lovely, smart and perfect hosting, the gentleman in a Christmas hat served us with breakfast, again cheerful and efficient. The staff in the loft were a bit busy as only 2 of them but so professional and pleasant even though stressed. Amazing rooms, only neg was reception area which should be larger and designed better ( small neg)

In the words of the manager- do not stay here if you wish to sleep before 1am. We booked a stay here for a night away before Christmas and we experienced a terrible attitude from the manager. I would discourage anyone from staying here. As mothers of 2 young children, we were looking forward to a night’s sleep after a day in Belfast yet the noise from a Christmas party was insanely loud. At midnight I rang the night manager who agreed he would be annoyed at the noise levels and apologised and said it would be over at 1am, he did offer a room change but we did not wish to have to change and walk through the hotel at midnight. When we checked out at 8.45am, I asked to speak to the manager who just honestly had no customer service skills. She said it was on the booking email that it was a noisy hotel yet the receptionists (who were lovely) stated it wasn’t. When I asked for some sort of compensation I was advised it was not possible and she never even offered a complimentary coffee which was needed due to the late time we eventually got to sleep. She also didn’t seem to care when I said I would be posting an honest review which would be negative- I assumed the first rule in hospitality would be to keep a customer happy and to seek resolve in every situation. This hotel wasn’t cheap and I will never ever step foot inside ten square hotel again. I have also informed friends and family who would have stayed here before and they will not be back. If a hotel cannot provide a peaceful nights sleep then they should not offer rooms to be booked. I have stayed in many hotels who have had weddings and parties and it has never been heard in the bedrooms nor was an issue.

Upon entering the lobby of the Ten Sq Hotel, the lack of illumination created an unwelcoming atmosphere. The staff were friendly. While the first hotel room was spacious, the dim lighting contributed to a gloomy dungeon-like ambiance, with windows offering no view and unadjustable lights. The bathroom had adequate lighting, and offered organic products, hot chocolate powder, and a hot water machine. Complimentary Wi-Fi and two closets with an iron board were also available. The hotel's restaurant and room service was satisfactory. After requesting a room change, I was relocated to a newer building with better rooms but products were different. The room is what you would expect from other hotel rooms. It was conveniently close to Snax for quick food options. Overall, my experience improved, but I would prefer trying other hotels in the future.

This review is for Jospers Steakhouse located inside the Ten Square hotel in Belfast Ireland. We were there in Sept on a cruise to Iceland and stopped for the day. After riding the on and off bus around Belfast we were hungry and Jospers was just the thing. Entering the bar area you will find a warm and cosy place to sit and have a bowl of great soup, or a sandwich for lunch. But that's not all. The servers are the ones who make this place great. They were so friendly to talk to us about their city and what to see and do. And of course recommend a pint of two of their great beers. We had the line caught fish and chips and a caesar salad. If you are in Belfast we would recommend Jospers, the on and off bus and the Titanic museum. Great way to spend the day.

The staff is the true gem here; always friendly and helpful and ready to chat. Showers in the rooms are among the best I have been able to enjoy. Beds are good. Pillows are excellent. Not too soft and not too hard. No coffee machine or microwave in room. Josper's Steakhouse has has excellent food but the staff need better training: lots of them but I couldn't get a water or a glass of wine.

Very nice hotel located in Belfast city centre. I stayed here for two nights while in Belfast. Our first night of sleep wasn't great; the bed was extremely uncomfortable. The room was lovely and the shower was great but my back and shoulders were killing me and I was very tired the next day. I decided to speak with someone at the front desk for a different room since the bed was not comfortable to sleep another night in. I was informed that all the mattresses in the hotel are the same brand and from the same company. After a few mins we were taken from the new side of the hotel to old hotel side to try out a different room. The old hotel side looks very different but still nice. We walked in and the first thing we notice is the room is huge and came with a huge bed. Ohh and of course I lay on the bed and ahhhhhh in heaven with a comfy mattress, so I said "Yeah, I'll take this one". I couldn't have been any happier. We returned to the front desk, were given our new key cards and off we were to pack up & move over. They did offer to move everything for us but we decided we can do it ourselves. I had a wonderful night's sleep and just wish I had this room on our first night. Now I know for when returning to Belfast and needing a hotel, I'll just request a room in the old side. Maybe just request the same room again since it was so perfect. Oh the bathroom was nice and big and there was plenty of closet space as well. They do offer breakfast for 10 pounds per person, which isn't bad, and they have a good selection.

Over the years I have visited Ten Square Hotel restaurant and bar on many occasions for food and drink. I have always found it good and have enjoyed my time spent there. Most recently I attended a wedding on Friday 1 July 2016 and was extremely impressed by the hotel décor, facilities and service. After a recent refurbishment Ten Square is now a beautiful, understated, stylish hotel in which to hold a wedding. Staff were helpful and everything flowed smoothly. We drank wine, Prosecco and cocktails all of which were fantastic. The vegetable soup starter with focaccia bread was scrumptious. My main of roast vegetable and goats cheese tart (vegetarian option) was great too, though I thought serving it with mushroom risotto was a little weird and would have preferred salad or potatoes and veg with it. A delicious trio of desserts consisting of chocolate torte, cheesecake, and white chocolate profiteroles completed the meal. A generous evening buffet was provided later with particular highlights being mini vegetable quiches, potato wedges with sweet chilli sauce and a broad selection of wraps and sandwiches. Although I didn't stay overnight a lot of guests booked rooms with which they were very happy. Overall a warm, welcoming hotel right in the heart of Belfast which I would happily recommend for dinner, drinks, special events or stay overs.

Probably a 3.5 if the truth be known but I'm struggling to get this hotel really. It's a great location right next door to city hall and very central meaning you can get everywhere but it seems like it could do with learning a few things from similar priced hotels offering a better service. Here's some points that could do with an improvement: *Check-in is super strict at 3pm, check out is 11am - you're robbing me of 2 hours here peeps! *Hotel areas seem a bit frayed and dated. Everywhere seemed a bit scruffy. *Breakfast offering was ok but nothing too great. Fresh fruit offering a bit miserable and the coffee terrible. I could only manage 2 sips of my macchiato - so bitter! *Breakfast room was dead - one other person in a massive room with little atmosphere, plus a really overly fatty smell stinking it out. *Dirty trolley from housekeeping dumped outside room since yesterday. Ok so these are all small things and are 'first world probs' but I haven't seen much to make me think wow I must stay here again. Could be great with some TLC but in this price bracket I've had much better experiences.

Ten Square is a bit of an odd one, I've been in a few times but I've never eaten, that is until today. I had an impromptu meeting with my sister in law in Belfast and we thought we'd get out of the cold. Ten Square was the logical destination due to proximity really. This isn't somewhere I would usually go, it's perhaps a wee bit fancy for my usual attire - ripped jeans and trainers. Anyway today was great. We went in and were able to get a table quickly, despite it being 1pm. The staff were attentive, I even got called 'Sir' which was a nice novelty. We were in a rush so I selected The Fish Pie, it came out within ten minutes. It was beautifully presented with a cheesy, creamy mash on the top. The pie was full of local seafood, including prawns, muscles and chunks of salmon - these delights were bathed in a rich creamy sauce. On the side I was given two thick cut slices of wheaten bread although one would have been more than adequate. Overall I was extremely happy with my lunch. Price wise it was excellent - just over £16 for two hearty lunches, a coffee and a soft drink. Can't complain about that! Four stars and a big thumbs up from me! I definitely won't be put off in the future!

The historical outside is obviously much older than all of the modern conveniences inside. The rooms (extra comfy beds with comforters, bath with towel warming racks and rain showers) lobby and common areas are all newly renovated. Their location is convenient to all of the sites. After a long day about it was great that they had their own restaurant and bar. The staff was friendly attentive and willing to please. We had a great stay. Enjoy!

I don't know why but I really like Ten Square. It's a great spot for after work drinks and they have some great drinks like Leffe on draught which isn't available in too many other Belfast bars. Yes, it may well be a 'hotel bar' but there is so much more to it than that. Pop in anytime day or night and there's always a good crowd and nice atmosphere pretty much guaranteed. For sports fans they show most 'big' sporting events but manage to do so in a way that doesn't intrude on others who are in the bar. The food is also pretty good and I find, given it's prime location right behind the City Hall, it is pretty reasonably priced. A great place to start a night out.

They do not care about their hotel guests. A wedding party will be playing a loud base beat until 1am tonight (which we can physically feel the beat) and I'm in the room right above it. "All guests who checked in today were informed" - well we checked in yesterday and were NOT informed! No room to move us too, no real apology, NOTHING. Outrageous! Do not stay here.

Good all rounder. I don't normally dine in hotels as i prefer restaurants, but on my first occasion I have to say that it was surprisingly nice and good value. I have returned a few times for drinks and found a great selection of nice cocktails. There is a friendly atmosphere and relaxed enough for a hotel. I have attended a wedding in Ten Square and it was absolutely perfect. the reception room had a lovely luxurious interior and the meal was beautiful. At times it can be very busy, but otherwise its a haven in the city centre

Great friendly Service at the front desk, in the bar, and at the restaurant. Good food. Comfortable rooms with heated towels. Clean. Staff went out of their way to be helpful Darryl went out of his way to meet our special requests. Staff helped plan our days. All in all our best hotel staff in many places we stayed. Thanks

Came here for my work Christmas dinner, the food was amazing. I had the traditional Christmas dinner and it was by far the tastiest restaurant turkey dinner I have ever had. All our meals were piping hot and everyone was more than satisfied. The strawberry daiquiri in the bar were delicious too. The dj was brilliant and the atmosphere was electric. I have eaten in the restaurant before via a Groupon steak meal for 2, it was delicious. Steak cooked to perfection, pepper sauce was beautiful and a lovely bottle of prosecco to wash it down. Will definitely be back there again.

Just finished a two night vacation stay at this great hotel. It's located just off Donegal Square so it was very convenient to take the bus from the airport to city hall and just walk across the street the hotel. Our hotel room was quite spacious for two people with one queen bed and one twin bed. The bathroom was very large and modern. One could even sleep in there if they needed to. As the hotel is in the city center, it's a short walk away from almost all parts of the city. The staff was very attentive and helpful, making recommendations and calling taxis for us. The elevator was down during our stay but they offered to have bellboys or whoever bring up our bags to our room. I'd come back here for another stay in Belfast. The only negative of the room was that our room was very close to the center of the building where there is a small courtyard. We could hear people from other buildings and smell cigarette smoke from our room which we noticed in the late mornings or early afternoons. Next time, I'd ask for a room facing the street as that may be quieter

Tim Y's review was spot-on: Leann was awesome! I think she was the most helpful hotel employee I have ever come across. Overall, I liked the Ten Square - the room was lovely, the location was great, and the service was excellent. My only gripe was that the free wifi didn't work well from our room, but we were able to get online without any problems in the lobby.

We were looking forward to staying at Ten Square, but we were extremely disappointed. On arrival, we discovered that instead of an upscale boutique hotel, we were staying in a construction site. The front desk was a temporary table in the middle of construction. To reach our room, we had to cross through construction. During the day, there was so much noise, that we really could not rest. The hotel bar and restaurant were under construction, although somehow opened in a weird state every evening. Even the hotel entrance kept changing, depending on what they were doing to the lobby that day. On checkout, we noted how ridiculous this was and asked for compensation -- the "night guard" said he'd have the manager contact us. When that didn't happen, I wrote -- the manager implausibly wanted to "discuss" the issue instead of simply offering us anything. While I applaud the owners' goal of improving the hotel, doing so with paying guests onsite shows an appalling lack of hospitality.