Fred S.
Yelp
Hello,
We visited the Ten Thousand Villages store in Victoria, BC, Canada last June.
It was far more than a tourist store, with an incredible variety of items you'll want for yourself, and as gifts to others.
Among other things, we purchased the Safari Chess Set as a future Christmas gift.
When finally opened this past Christmas, there were four missing pieces. We don't know whether it happened when the set was repacked for travel, or whether we somehow lost them during travel.
In any case, after all this time, and after the chess set is no longer shown as available on their web site, they happily found four matching pieces and sent them to us.
These folks know how to do it right, and now that I know they have stores everywhere, and on the web, i'll be buying more from them.
Thank you for your time,
Fred