Tensui Saryo

Updated rating. overall this place pretty good. Just the washroom could be better. ------------- Honestly from where I have stayed in a onsen hotel. $500 per person per night weren't too expensive nor cheap since we booked a bit advanced room so it is big and nice anyway. I feel like they need some renovation. Toilet was a bit smelly to me, feel unclean. Understaffed and I felt bad for the stuff who working first day of 2026. They look super busy. Food are pretty and alright The towel warmer is not working which kinda disappointing. Onsen is pretty small but great that its not so busy.

The hotel is in a very convenient location very near the train and Ropeway. If you arrive by train you will need to navigate 2 flights of stairs with luggage. The dinners are a superb. The only breakfast available is traditional Japanese so keep that in mind if including it. Although there are comments on their website that they can accommodate dietary restrictions, they cannot. The rooms are very strangely arranged. We were in the anex building room. The only sink is near the bed away from both the toilet and shower which are also separate from each other. The light switches are confusing and we could not work out how to turn one off. Overall the room is comfortable and includes toiletries and drinks. A highlight is the bar area where you can soak your feet in warm water.

The meal options for vegetarians are absolute trash and overpriced (you pay the same price as the meat dishes). My last meal for dinner was literally a plate of raw vegetables to cook in hot water. No noodles or anything. The rooms are great though just whatever you do don’t do their meal package. Better off going anywhere outside

My mother and I had a great stay here on our way from Tokyo to Kyoto. It was a great respite after many tours and gave us a chance to really unwind. The food was absolutely incredible! Oh, there's also a great coffee place nearby and Gora Park is close for a nice morning stroll.

Dear sir or madam, We would like to book a room in your hotel. I can't find your email, so I ask my question here. Please tell us about the bath in the room on the balcony, is it with hot spring water or is it ordinary tap water? I attach some photo of room that I found at trip.com Best regards, Sergey.

Tensui Saryo is in the perfect location for exploring the Hakone area, just a couple of minutes from Gora Station. If you’re travelling with luggage, there’s an underpass that takes just 2 minutes, but if you want to avoid steps, it’s around a 7-minute walk around the station. It's not worth a taxi! The hotel itself is warm and friendly. Our room was beautifully presented, featuring a futon bed and a balcony with great views of the mountains. The facilities and toiletries were of high quality and the attention to detail made for a very comfortable stay. The public baths and onsen were lovely and the perfect way to relax after a day of sightseeing. We loved wearing the provided yukata robes, which added to the authentic Japanese experience. The food is traditional Japanese dining, which was beautifully prepared and presented, exactly what you would expect from a ryokan. However, vegetarians may find it challenging as there were no alternative menu options offered during our stay. Must admit, I was very hungry for most of stay and there are no nearby shops or cafes for supplies! It’s ideally placed for catching the cable car up to the Mount Fuji viewpoint. We found the Hakone 3-Day Pass invaluable for getting around and making the most of the local attractions. Would recommend for anyone looking for an authentic Japanese ryokan experience, with stunning views and relaxing onsen facilities.

First time staying ryokan, was a great experience doing onsen in the room. The place was clean, and enjoyed the free welcome drinks and the foot bath.

The room had outdated appliances, some with visible stains, and felt generally unclean. The interior of the hotel is worn and in need of renovation. Food was the biggest letdown. While the ingredients were fresh, the dishes felt overcomplicated, were poorly prepared, and hot dishes were lukewarm at best. We were so unhappy we skipped most meals, even after the reception said they wouldn’t refund them. On the plus side, the beds were comfortable, the lobby bar has a nice foot-soaking feature, and the location is convenient for exploring Hakone. Still, the hotel doesn’t offer good value for money. I strongly recommend not staying there unless major improvements are made.