Gabriele C.
Google
After a year, I’m finally leaving Tequila Sunrise Hostel and can write a completely honest review without fear of backlash from the manager, Melanie. Unfortunately, my experience was heavily affected by her behavior and decisions, which I found absurd, unfair, and often unnecessarily punitive. I honestly don’t think Melanie deserves the role she has been given, as her actions have frequently harmed both me and other guests.
For example, someone like me, who has always stayed at the hostel and followed the rules, now has to book through Booking.com if I want to return, losing the special hostel rate a completely frustrating and unjust rule. Once, I left my luggage at the hostel knowing I would return, and they, through Melanie, charged me a $20 fine for no reason. I have contributed directly to the hostel, building beds and helping with manual work because I knew how, yet I was treated as if my efforts didn’t matter. On one occasion, they threw away my food and alcohol and told me that if I wanted it back, I would have to dig through the trash.
My friend Alessandro was also treated very poorly, and these are just a few examples of the disrespect and unprofessionalism shown by Melanie. There have been so many absurd and unfair situations that I can’t even remember them all, but the common thread is always the same: Melanie made unjust decisions, imposed senseless rules, and created a toxic environment for anyone trying to have a positive experience.
Other staff members work hard and do an excellent job, but Melanie’s behavior completely ruins the overall hostel experience. I regret having to write this review, but I feel it’s necessary to warn anyone considering staying here. The current state of Tequila Sunrise Hostel in Adelaide has deteriorated significantly compared to when I arrived, and prices are often outrageous, reaching $350–$400 for a 20 person room completely unjustified for the experience offered.
I absolutely do not recommend this hostel to anyone looking for a welcoming, respectful, and fair environment. Melanie’s management has turned what could have been a positive place into a frustrating and negative experience. That said, if I ever return to Adelaide in the future because you never know and Melanie is no longer managing the hostel, I would be happy to reconsider and update this review