anerber
Google
2025 the second time, but never again, I warn you, if you have a complaint, please do not pay in advance. I stayed at this hotel for the second time after 2010. I booked four days, but left Terma Linca after two days because of the miserable mattresses, although exchanged. I had paid four days in advance at the reception and therefore wanted to get the two-open days back. The defect caused by the lack of function of the mattresses, although exchanged for a mattress after a day at my request, the result was even worse than on the first day. I could hardly sleep more than an hour consecutively. I already complained by phone at the reception on the first day and again on the second day.|||The manager said in a long, intense conversation that he did not have the power to return any money I had paid. The house is royally owned. I have experience with more than 1500 hotels in decades where there have been very rare problems, I have never had to pay for inconsistencies of unclaimed days. Basically, the guest is right in this case, as it was here, there is never much discussion about it by the management, which is otherwise always very disadvantageous and counterproductive for the hotel.|The manager said in a long, intense conversation that he did not have the power to return any money I had paid. The house is royally owned. I have experience with more than 1500 hotels in decades where there have been very rare problems, I have never had to pay for inconsistencies of unclaimed days. Basically, the guest is right in this case, as it was here, there is never much discussion about it by the management, which is otherwise always very disadvantageous and counterproductive for the hotel.
