Andreas E.
Google
Ich bin nach 2015 zurück in mein altes Hotel. Damals war ich sehr zufrieden, hatte keinerlei Probleme mit schlechten, durchgelegenen Matrazen.
Diesmal waren zwei Nächte kaum zum Schlafen geeignet wegen durchgelegenen, weichen Matrazen. Zwar wurde mit eine harte Unterlage eingebaubt auf Grund meiner Reklamation, was allerdings zu einem noch schlechteren Ergebnis geführt hat.
Aus meiner Verzweiflung heraus und völliger Enttäuschung bin ich nach zwei Tagen abgereist.
Da ich vier Tage vorausbezahlt habe wollte mir das Hotel die zwei nicht bezutzten Nächte nicht erstatten.
Ich habe das mehrfach publiziert und den beigefügten Brief an den König von Bhutan leider senden müssen.
Thimphu, Bhutan
[
Your Majesty,
I would like to express my deep admiration and respect for the Kingdom of Bhutan, its rich culture, its people, and Your Majesty's leadership. I had the honor of visiting Bhutan for the second time in May of this year and was once again moved by the warmth and kindness of the Bhutanese people.
During my first visit to Bhutan in 2010, I stayed at the Terma Linca Resort in Thimphu, which left a lasting impression of comfort, serenity, and hospitality. Because of this fond memory, I chose to stay at the same resort again this year, trusting I would find the same sense of welcome and well-being.
However, I regret to inform Your Majesty that my experience this time was a great disappointment. I had paid in advance for four nights but found the condition of the mattress in my room so poor that after two nights of uncomfortable sleep, I felt compelled to leave the hotel early and find alternative accommodation. Despite bringing the issue to the attention of the staff, no satisfactory
solution was offered. Unfortunately, despite a lengthy conversation with the hotel’s director, they refused to refund the two disputed days that had been paid for in advance
I was informed by the staff that Terma Linca is under the ownership of the royal family, which is why I feel it is appropriate to respectfully bring this matter to Your Majesty’s attention. I published a review of my experience on TripAdvisor in May, reflecting my honest impressions, and rated the hotel accordingly with one star.
It pains me to share such feedback, especially regarding a property connected to the royal family, but I hope this note may help ensure that future guests receive the high standard of comfort and care that Bhutan is so justly known for.
With sincere respect and gratitude for the inspiration that Bhutan and its leadership bring to the world,