Roberto Gobbi
Google
I had a confirmed booking at Terra Maria for this summer, made and paid for through Booking.com over two months in advance. Just one week before my trip, I received a message from the hotel claiming they had not received the payment from the provider and that my reservation was therefore not confirmed — despite my payment being completed long ago.
After numerous emails and phone calls between both the hotel and Booking.com, the reservation was ultimately canceled. To make matters worse, no refund has been issued yet. Shortly after the cancellation, I received a phone call from the hotel suggesting I could pay again, this time directly to them, in order to “secure the room.” That request felt like a blatant attempt to double-charge me.
This experience was not only stressful but completely unacceptable. It raises serious concerns about how this property handles bookings and payments. I would strongly advise others to be very cautious when considering a stay here.