Terra Nova All Suite Hotel Jamaica

Title: Exceptional Service and Delicious Breakfast at Terra Nova Hotel Our experience at the Terra Nova Hotel was nothing short of exceptional. From the moment we arrived, the friendly staff made us feel welcomed with a quick and efficient check-in process. Any room issues were promptly addressed by the pleasant Ricardo and David, who ensured our stay was comfortable and hassle-free. The highlight of our stay was undoubtedly the delicious breakfast spread. With an array of choices and impeccable presentation, the chefs at Terra Nova Hotel truly impressed us. Each dish was a culinary delight, earning a well-deserved round of applause. Furthermore, our dining experience was enhanced by the attentive service provided by Joarian and Trishana. Their professionalism and warmth added a personal touch to our breakfast, making us feel valued and appreciated. Overall, our stay at Terra Nova Hotel exceeded our expectations, thanks to the exceptional service and delectable breakfast offerings. We highly recommend this hotel to anyone looking for a memorable and enjoyable stay.

We had a great stay at the Terra Nova hotel on Waterloo Rd. A traditional Jamaican breakfast waa included in the booking cost and it was great. We had a junior suite which was a good size. The dinner served mostly was a French style dinner menu. Dress semi formal! A reasonable sized gym and pool. My husband used the outdoor hot tub.... it wasn't hot, however the sun was nice and warm that day. We had a great stay.

I am so disappointed with the way my reservation for dinner on Christmas Day was handled. I called and booked reservations for my sister and I for Christmas Day at 6:30pm. The young lady who took my details was so polite. She took my info, told me the cost for dinner that day would be $95USD and I thought we were all set. On Christmas Eve, I got a text asking me to confirm my reservation, which I did. On the way to the restaurant, Christmas Day, we unfortunately got a flat tire. I phoned the restaurant at 6:10pm to ask for a 10 minute grace period and give a heads up of the reason for the request. The young lady who answered went to check and informed me they would not be able to make a shift in the time. She then informed me that she noticed my reservation was cancelled. I told her neither of us cancelled the reservation, so why would her system be showing that. She asked if I confirmed the reservation, which I told her yes via text. She asked if I made a deposit, I told her no, at no point was I asked to do so. She placed me on hold. I was on hold for approximately 8 minutes before I chose to hang up (I was calling from my overseas number). Honestly, being away from family on Christmas Day was hard enough, but someone messed up somewhere and it has left a bitter taste in my mouth. Thank goodness we were fortunate enough to be welcomed at the AC Hotel for dinner that evening.

Lovely older hotel that retained it's original look and isn't a carbon copy of other beach hotels/condos. The staff all were wonderful, especially Mr Morris who had coffee ready for me every morning for breakfast. The regency bar was terrific and OMG that lobster Mac and cheese might be the best ever. I would absolutely recommend the Terra Nova to anyone who visits Jamaica.

Visited the restaurant for a birthday dinner celebration. The staff was friendly but unprofessional, a little too familiar for my taste. The wait was unduly long and the meals were served haphazardly... one meal was served more than 15 minutes before the other two. One meal was the wrong order, waiter served from the wrong side, repeatedly. Dessert ordered never arrived. Just a tacky and unprofessional service, I never associated with Terra Nova.

Came for dinner and took 10 min for a water and the place was empty, I came for apperently the best burger on the island but instead got the biggest hair on the first bite of the burger. When I complained the manger Richard he looked like he was in his own world, didnt even offer to take the burger off my bill, do not rrcomend and avoid the resterant

Pros: |Terra Nova All Suites hotel is a beautiful property close to many attractions. Front Desk staff - reception & managers - were super helpful, friendly & warm. Shout out to Sharika who made our check in a smooth one! We were offered Hemingway Suite! Room was HUGE & well furnished with classic wooden furnitures. Bed & pillows are very comfy. In-room bar with wines, beers & soft drinks were complimentary! |Cons: |Housekeeping service needs improvement. Rooms were not stocked & checked well before guests check in. Requests for coffee sachets upon check in afternoon only came next day. Toiletries, pantry, water were not restocked while cleaning & had to make a request. |The Terrace restaurant is very pretty & quaint but not much vegetarian options for breakfast & meals. A bit more warmth & smile from restaurant staff would have made it wonderful! |Overall we had a very pleasant stay in a totally well restored old mansion. Highly recommend for a memorable stay!

We chose the restaurant to start celebrating a birthday, and expected to have nice breakfast at this charming restaurant. Its lobby reminds of colonial times, and the terrace restaurant provides a simple, but nice atmosphere. Although most tables were taken, after a short wait we were offered a table. ||However, service turned out to something somewhat difficult. to begin with, ordering 2 classic cappuccino was a challenging task. We were given what seemed to be 2 large cups of milk and coffee, so we kindly requested to change them for classic Italian recipes.||The fruit platter was prepared in a simple way. That was quite ordinary, with pineapple, watermelon and melon. However, some typical local fruits would have made this platter more interesting. ||After a long wait we were informed that the kitchen had no salmon and could not prepare scrambled eggs. The order then was replaced by Eggs Benedict.||The wait was again long and I requested a second Italian capuccino, which was not served.||The reaction of servers, when asked about our orders, was a little disappointing. They excused themselves by saying “I did not know about that”. ||We ended up being the last ones to leave the breakfast premises, but there was still one last issue to be solved: the bill. Instead of being charged by Eggs Benedict, we were requested to pay for scrambled eggs. The waitress explained that the prices were the same, but after I requested her to double-check them an adjustment was made to the bill.||In the end, I’m not sure the reason why they charged us a service tax but, in any case, I’m not convinced it would be worthwhile returning, mainly if the reason would be the celebration of an important friend’s date.