Hannah R.
Yelp
Let me preface this with, I worked for this company for 9 years with 4 of those being a server. I know the expectations and how things are supposed to be done. My family (party of 7) ate here yesterday around 7pm and the service was just blah.
*As a party of 7, I understand things will take longer*
We were sat got our drinks, bread, regular butter, and an appetizer. This was all great. After we got our appetizer, our server disappeared. 15 minute later, she appears with a refill for one person at the table (we were all low). She took our order and about 10 minutes later, we get salads. Cool. Still no refills. Another 10 minutes later, she comes by and asks "do y'all need refills," please note, ALL 7 of our drinks were empty & had been for awhile. She comes back with 5 refills, leaving one person STILL with an empty drink. Food comes out, it's all correct. Yay. Zero pre bussing. My family members began putting things on the ledge behind the booth (sorry I know that's annoying) but we did allow it to sit on the table for 20+ minutes. 2-minute check back, good job. Finally brought a refill for the left out person. We finish our food and again our server was missing.... I flagged a manager and said "we are ready for our checks, could you get our server, we haven't seen her for awhile." The server reappeared several minutes earlier with our check. I am very aware how busy nights can be and what serving a large table is like. This server needs some more training. She could have asked coworkers/managers for help if she was busy with another table, checked in more often, etc. Please teach her to be more attentive and work more efficiently.