Jen V.
Yelp
We just completed the Texas State Railroad - Piney Woods ride.
We were definitely disappointed. Let me start from the beginning. I called into the reservation line since I heard they had a AAA discount and I couldn't get the code to work online. I talked to the reservation agent about the different options and she told me that the diamond class was spectacular. She described the spectacular views and large windows, and that we should definitely take the diamond class car. So we booked.
In looking at the confirmation - they certainly don't give you a lot of information, mostly because you don't need it, and I'll explain why.
You don't really see anything other than woods. That's it. And a couple old beat up towns. Not worth it unless there is an attraction on the train. And no one told you anything about the woods, the area etc. So you don't even learn anything :(
Here's how it goes:
You arrive, pick up your paper tickets, get on the train in your assigned seat (even though no one is checking what car you are in) and then you sit. The snack and beverage service is extremely limited. Soft drinks and coffee. And let me clarify - coffee with powder sugar and creamer that's been sitting for god knows how long. The "snack" is Chex mix. You go for an hour and a half, get off in Palestine at which the stop has a bathroom and a couple pictures on the wall explaining the history and a tiny little gift shop that needs a lot of work. Not many selections.
Whatever time the train arrives, you have until 1:30 pm in Palestine to eat. There are picnic tables. Get back on and repeat back to Rusk.
Here are my gripes with our experience:
1. No need to wear closed toe shoes. No reason.
2. Our car was freezing in the front and comfortable in the back so even though the server tried turning it down it was absolutely freezing - so our half moved into empty seats at the back.
3. For $85, don't waste your time in diamond class, just do adult lone star.
4. Have real cream or milk and GET RID of STYROFOAM!!! Wtf?! You are advertising a nature ride and serving one of the worst contaminants for it!
5. Paper table cloths in the $85 pp car? Cheap.
6. The seats in our car were filthy old velvet seats. In the cheaper car it was pleather and much nicer looking. I get vintage is part of the attraction but it doesn't need to be filthy.
7. Oh and if you are with anyone who is over 5'8, they can't stand up in the car at all. With a father in law that's 6'1 and a husband that's 6'5, that would have been helpful information.
8. This is priced to include much more. They need to review their pricing strategy.
Now, the one star is for the server Lauren bc she was sweet and definitely had a positive attitude and made she she provided as many drinks as we wanted. We made sure to tip her.
Having done a similar trip in Napa, this one was more expensive and you received less for the $$. They need more to attract people or this will soon become an attraction of the past.