Texas811

Katlyn, thank you for making my ticket process enjoyable! She Worked with me for three hours and never complained and even when I messed up, she didn’t tell me to hang up and call back whenever I figured it out she walked me through it and I turned in 21 tickets and typically I hate doing this stuff and she made it enjoyable so thank you very much. You rock and you deserve a raise.

Crystal was incredibly helpful in assisting me with a complicated 811 dig request. She was patient, kind, and took the time to walk me through each step. Despite the complexity of the situation, she remained calm and professional the entire time and ultimately got everything sorted out. Her support made a frustrating process much easier. Truly appreciate her help!

Big thanks to Erin D he was a pleasure to speak with. Very polite and truly an asset to Texas 811....

I’m going to have a small 3’ fence put around my front yard, but before they can dig to install the polls, I need all of the companies to come out and place their flags. I made one call to Texas811 and Alyssa handled the whole request! She was so professional, sweet, nice and asked me some very good questions! She made, what I thought was going to be a chore, very easy! The best part…I never once had to ask her to repeat herself! I understood the whole conversation! Thank you Alyssa for taking such good care of my request! Regards, HHNash

I've been experiencing issues with the Texas811 portal since it's been updated. Page is blank once I'm finally able to successfully login, and also there is no longer any app to be found, and calling is difficult as my projects are usually intricate. I've almost never had a successful ticket experience, and my career depends on this service functioning correctly. I've contacted support, etc, no help. We've been fighting this problem for quite some time, and now it's impacting our ability to do our job here. Please address this, it doesn't matter where we try to login from, which account we use, if we create a new account, access from outside our location, etc, just doesn't work. I bring up our issue every single time I call and it always seems to be a surprise to whoever I'm speaking with, like nobody else has complained before, and I'm transferred to a voicemail to complain. Not sure what else to do, I'm resorting to posting this kind of matter online and trying to message social media 811 accounts regarding this. We're frustrated and out of options. Maybe someone can respond to me here and suggest I clear my cookies and try again. Thanks! Also, the phone technicians are always nice but it seems they're coached to avoid questions, cannot get a confirmation or denial that there is even an app available anymore. What's the deal. UPDATE: Managed to get a response after posting this review, thanks!

Hello 811: I just spoke with Ms. Jasmine who was phenomenal. I wish that every customer experience could be precisely like our interaction. She provided knowledgeable feedback with a pleasant disposition. Your organization is lucky to have her! Best, LW

Jackie helped me with with a “before you dig” request, and she was an absolute joy to talk to! She makes you feel so appreciated for calling 811, and she was very informative about the whole process. I was pleasantly surprised by how cheerful the entire call was, and I highly recommend being safe and calling before you dig.

I spoke with Rebeca Gomez concerning an exposed cable line in my backyard due to Hurricane Beryl. Ms. Gomez addressed my concerns with the utmost care and compassion. She was pleasant to talk to and I never felt rushed throughout my call. I sincerely appreciate the time she took to speak with me. Overall, I am pleased with the amazing service I received.