Persephone R.
Yelp
I will stress the food is good! I ordered the Spicy Basil Chicken lunch special and was delighted by it. My gripe is with the crappy service I received! It was SO bad that I just had to come to Yelp to complain :(
First it started off okay, the young lady showed me to my table but that is where the good service stopped. There was 2 other tables, so it was not busy AT ALL but she seemed to rush around like it was.
Background: I was a server, in a high demand establishment where flipping multiple tables during your shift was very common. I understand high volume and how to multitask and time manage so I maybe a little biased. Still, service is service and if you cannot handle 3 tables you need to reevaluate your job.
3 more tables came in after me, an older gentleman and a couple of men plus a family. It took her after giving those people their menu's, to give me mine. I was beginning to get annoyed. She then proceeded to serve the other tables BEFORE me, they got their appetizers first, she took their order first, replenished their waters, etc... you get the point. When I ordered, I ordered a coke. I never received it. I was too pissed off to bother, once I FINALLY received my food, I quickly just ate it (again the food was yummy and I would prolly order take out from them again). When I went to pay, I asked for my change. She never gave me my change!!! I actually had to physically get up from my table to the cash register to tell her that I wanted my change. She told me "Oh I thought it was my tip" I laughed. No, you do not deserve a tip! And I left.
I would have given this place a 1 star but the food was good so I cannot rate it that low. Again, I maybe biased regarding my desire to have adequate service but honestly, rule of thumb for serving is whoever you show the table to first, orders first unless they (the customer) is too busy or calls you off. I never indicated I did not want to order. I am a new customer, and you should want to bring new customers in with amazing service. I am not impressed and will not be returning for sit down service.