pyxon5
Google
Hands down one of the worst experiences we’ve ever had. After a long drive from Namibia, delayed by three hours at the border due to a non-functioning card payment system, we arrived at the camp at 8:30 PM, only to find it completely deserted. Despite signs saying the bar and restaurant were open until 9:30 PM, there was no one there, no one answering the phone, and no way for us to set up camp. We were left stranded without any help.
The next morning, we went to the reception as soon as it opened at 8 AM, hoping to resolve the situation. Instead, we were met with hostility and lies. The receptionist, while polite, admitted she couldn’t do anything because the manager wasn’t responding to her messages. When we finally did get a response from the owners, they were shockingly rude, insulting, and dismissive. To make matters worse, they invented outright lies to justify their unprofessional behavior, rather than simply owning up to their mistakes.
This level of arrogance and disrespect towards paying guests is simply unacceptable. Save yourself the trouble and avoid this place at all costs. It’s clear they don’t care about their customers and lack even the most basic decency.