Tobiasz D.
Google
We stayed at THB Lanzarote Beach in Costa Teguise in December. We booked a room with a view of the pool, but were first given a room overlooking the parking and bins. It was very noisy at night because staff were throwing empty glass bottles into the bins around 2am. We tried to report this at reception, but at first we were ignored and fobbed off. Eventually, we were moved to a different room with an upgrade, which was much better.
The hotel facilities were nice, with a good pool area and clean rooms once we were moved. The food was good, with a decent choice and tasty options. Staff at the restaurant were friendly and helpful.
That said, the hotel did not feel like a proper 4-star. The initial room and the way our complaint was handled left a bad impression. It is worth checking your room carefully on arrival.
If you get a good room, the stay can be pleasant, and the facilities make it easy to enjoy the holiday. Just be aware that noise and poor service can be an issue, and it may take persistence to get things sorted. We were glad when we finally got a better room.