The A. Venue Suites

The most awful hotel I ever stayed in my life.

My wife and I stayed for a week at the A Venue Hotel on an RCI exchange. Ms Hazel was at the Hotel to meet us and ushered us to our Room #505. The apartment comprised an adequate size bedroom with an en suite bathroom. But the lounge was small with a sofa set and a dining table for four. The air conditioning was good and the kitchen area was of an adequate size.||However, when checking further we found that there were only 2 dinner plates, 1 table-spoon and two cups. The kitchen knife was blunt.There was no dish cloth. The two table lamps in the lounge could not be switched on. The TV in the lounge was working, but the one in the bedroom could not receive any signal. ||A more serious problem was in the bathroom. It appeared that the bathroom was recently renovated, but no rectification was done to address the low water pressure problem. The nice looking rain shower was not receiving a good water flow. We also noticed that the toilet bowl had numerous hairline cracks. However, there were a number of grab bars fixed at vantage locations which were very useful for 80 year old senior citizens like me.||For the attention of RCI, this apartment was meant for two occupants, no pull out sofa bed for a third person. So the RCI literature that says “Sleeps: 3 maximum occupancy/2 private” should be amended.||Bottom line is this apartment, although recently renovated, did not meet my expectation of an RCI facility. A check must immediately be made to ensure the fittings are in working order and the kitchen cutlery and plates are adequate. Otherwise this apartment is one that RCI can be proud of. |

Good location but timeshare units are extremely filthy and are not maintained. Cockroaches galore in the kitchen and under the sink. My unit's shower had close to zero water pressure (they provided a bucket with a tabo scoop). Toilet did not flush. AC works in the bedroom but the one in the living room does not. Reported it to management but they never attempted to resolve the situation. Front desk and security personnel are friendly and helpful.

It was a relaxing and enjoyable long weekend spent with family at a very affordable price. The two bedroom suite with kitchenette is big enough to do anything we want. It is good to have a hair dryer in the bathroom. The only thing I noticed are the towels although they were fresh ones they look so old with their "dirty"white color, like they have been there for years. I guess it's about time to replace your towels with a new batch.. The place is accessible to all...church, malls, bars, restaurants,supermarkets etc. Overall we enjoyed our stay in your hotel.

I was able to stay in your new wing this time. I find the deluxe room very spacious and I like how your rooms have kitchen's and ample space. However, I have experienced a few concerning things like how I was checked in late, only to find out that it was not only me who is unable to check in, there were five more guests and families waiting. It was very concerning and your front desk did not seem to be alarmed about it. The new wing hotel also did not have air-conditioning in the lobby. For a new wing it does not seem to feel like one. Your basement parking level 1 also has a strong scent of trash. Overall I feel that your nice hotel is deteriorating. Hope you can address these. I like the hotel but I feel I would not stay here intentionally. I booked this time because of the huge discount offered, but I feel that the price I paid (after discount) was just right.

The hotel facilities are well maintained, we availed the 2 room suite, it is spacious for a very affordable price. Everything is good for us except for the smell of the corridor and the room, it smells like old condominium. Maybe because the building is quite old as well and all most of the furniture are wood, but I hope you'll have air freshener all over the bldg. If so we'll rate your hotel as very good. I hope you do something with the smell it ruins the well maintained facilities.

Its just fine given the room rates. The staff were also friendly, albeit pretty slow in providing the services. The room was ok, the cushions were pretty hard, and the bathroom is clean. Overall, it is a bearable experience except from the funny smell in the lobby and in the hallways. It smells like someone is cooking a sour meal. It will be nicer if they can provide air humidifiers to remove the smell.

Overall the hotel was nice! When I booked the rooms I didn't realize there were three different towers so it would have been nice to know that before I booked in two different towers when I wanted to be close to the other rooms I booked. The suites were comfortable but they only had plates so be prepared to buy cups, utensils, and paper towels. The concierges staff was awesome!! They were great about getting the luggage to the rooms, helping us get taxi rides at great prices to the different places we wanted to go and helping load the car when we left. They would be the reason I would return to the hotel.