laineygills
Google
Five of us stayed in the hotel on 27 June 2025. We were staying one night, bed & breakfast, just visiting the town. We had two rooms on the 3rd floor, overlooking the Diamond. The rooms were fine, clean and had everything that you would need. Reception staff were friendly and helpful. There was an issue with the water in the bath in one of the rooms and when reported two staff members came to the room promptly to address it. Unfortunately it wasn’t fixable, but an alternative was offered. The breakfast set up is not great. There are no pastries, toast is cooked and left to go cold at the servery rather than being made fresh and brought to the table with tea/coffee. The main issue that morning was the staff member behind the servery. Perhaps he was having a bad morning, but he was quite abrupt and at times rude. We asked about poached eggs, they could be done and would take a bit of time we were told. They did indeed take a long time to come and as there had clearly been a number of poached eggs ordered, chaos ensued! Wrong breakfasts were delivered across the breakfast room and in our case, the poached eggs took about 20 minutes to turn up, again with the wrong items accompanied them. We have a coeliac in the party, and when she was presented with two rounds of toast they were rock solid and had to be sent back! |The hotel definitely needs a new system put in place for breakfast service. It was disappointing when, having stayed at numerous other 3 star hotels, and requested poached eggs, the system was so much more organised and no more than 5 minute wait for them. The other items in the cooked breakfast, bacon, sausage, mushrooms and scrambled eggs were fine. It was a pity, to experience that at breakfast because the staff are good and the hotel is perfectly nice.