The Abbey Hotel Miami Beach Sonder

My husband and I stayed at this hotel for 5 nights. The front desk staff was helpful. The room was very spacious. The bathroom was beautiful. The walls are thin but we were able to sleep through the night without excessive noise. Only downside is that they don’t offer beach chairs or umbrellas. If I were to go to Miami again, I would stay closer to downtown only because we spent a good amount of money on rides over there. If you’re looking to be close to the beach, definitely stay here. Very affordable!

This hotel is a bare bones operation. My room was large, well lit and clean. They are not full service and checkin is late. It also has a good location. The common areas need a refresher and some of the bathroom furniture too (see photos). I found it clean and efficient. No keys. All codes and your Sonder App. Bare bones staff and no amenities. You need to resupply your room and there is no restaurant. Only Keurig Coffee and basic tea. No local or cable television channels. The Samsung Smart TV can be hooked up to your phone or Chrocmecast. Price is very competitive and I guess you get what you pay for.

Absolutely gorgeous hotel don’t believe the reviews. I was really worried about staying here reading the reviews but it was absolutely wonderful. The room was pristine. The service was exceptional. My room had a huge balcony with furniture on. There was an empty fridge and a kettle. There wasn’t made service unless it was ordered, but for three days that didn’t cause me any issues.|The only problem for me was that this is three old Art Deco hotels that have been amalgamated and as such only have one small swimming pool which is mainly in the shade. The vibe was very much chaotic with lots of children died bombing in there and there wasn’t many places to sunbath and this is the only reason I’ve given it four stars.||The location is perfect and central opposite a drugstore a bakery and Edina and it’s very safe opposite the Miami police department and it’s quiet.||There is an on-site little restaurant café and bar that are all great and you can help yourself to any extras that you need such as extra toiletries loo rolls that kind of thing.

A lot of "ok" for a great price. It's definitely a low-amenity hotel but it didn't get in the way of our vacation. The rooms felt modern and clean. Although this hotel doesn't offer beach chairs and umbrellas, there are a few other nearby hotels that will rent to guests of other hotels (we paid $66/day for 2 chairs and an umbrella from another hotel). We saved far more than that by booking here. My only real complaint is that the walls are pretty thin. The couple in the room next to us had an argument all night and we could hear almost every word of it. They weren't even being that loud given the severity of the allegations we heard through the wall.

We had one of the worst customer service experiences ever with Sonder. After a problematic stay at their Philadelphia location (broken bed, delayed check-in), we were issued $326 in credits. We then used those credits for a Miami booking, which should have cost us only $86. Instead, Sonder charged us $412 three times – totaling $1,236. Despite weeks of calls and emails, we only received two of the three charges back. The final $412 is still missing, and they falsely claim it’s been refunded. This issue has dragged on for over a month with no resolution, no accountability, and no respect for the customer. Sonder used to be a brand we trusted. Now, we feel scammed, frustrated, and completely let down. Avoid at all costs if you value your time, money, and sanity.

I really enjoyed this hotel. It was a great price and amazing location. The hotel doesn't offer a ton of amenities, but the rooms are modern and clean. I would definitely stay here again.

Decent affordable Marriott by the strip. But one of our pillows had dirty red spots on it.. the fridge didn’t keep our drinks cold, the TV didn’t work, and there was trash left in the shower. The door to the shower wouldn’t shut firmly so our floor flooded. No microwave or ice machine available.

I rarely leave reviews, but my experience at the Sonder Abbey Hotel in Miami Beach was so disappointing that I feel obligated to warn others.||Within five minutes of arriving, I realized I had made a huge mistake. The walls are paper thin. I could hear everything from the adjoining room — footsteps, coughing, sneezing, conversations, phone calls, even light switches being flipped. It’s like the room was built out of cardboard. If your neighbor so much as breathes, you’ll hear it.||The room itself is all style, no substance. Sure, the design might look sleek at a glance, but it falls apart on closer inspection:| • The bathroom faucet handle was broken.| • The showerhead leaked.| • A ceiling light fixture was literally missing its glass cover.| • The bed was uncomfortable and the pillows were flat and useless.||I contacted Sonder support hoping they’d try to help. Their response? “There’s nothing we can do.” Completely dismissive.||Out of desperation, I called Expedia (who I booked through) and asked to move hotels. They reached out to Sonder, who refused to cancel or refund anything. Zero flexibility, zero customer care.||There are no amenities here. No on-site staff, no soundproofing, no comfort, and absolutely no accountability.||If you value sleep, comfort, or basic hospitality, do yourself a favor and stay literally anywhere else in South Beach. This place is a joke.