The Abner Hotel

Stayed at the Abner while in town to celebrate a friend’s 60th bday. From the kindness and hospitality over the phone to checking in to having drinks…the staff was some of the friendliest people I’ve ever met, the hotel was on point from ambience to an interior design and the room was more than adequate! Would definitely stay here again.

The Abner is a lovely, beautiful and fun getaway perfectly located in Litchfield CT. Our three generation family had a great time on a cozy winter weekend. We had an excellent dinner at The Courtroom and the included breakfast buffet was delicious. The hotel staff couldn’t have been more accommodating, professional and thoughtful. We’ll definitely come back.

Great location. Shopping and multiple restaurants/bars within a short stroll. The hotel itself was great. The staff were great. While I didn't eat in The Courtroom, I did have cocktails and those were great. Free parking also. The room was clean. The pillows were amazing. I need to call and find out what they were because it was legit the best pillow of my life. You can use Hyatt points or book via Hyatt to stay here. Honestly the perfect hotel for a 24 hour getaway in Connecticut. Sadly I didn't take many photos. But I have a video of the exterior when we drove away and for some reason I took a picture of the fancy toilet paper stamp...but just imagine how nice everything else was when I'm snapping photos of the TP...

We never ended up staying here, and that’s entirely due to the hotel’s appalling customer service and business practices.||I booked a weekend getaway at The Abner Hotel for my husband, our two-month-old baby, and me—our first trip as a family. |Shortly after booking, we needed to move the reservation by just one week due to a family event. What followed was a frustrating and frankly shocking experience.||Expedia told us the date change would involve an $894 increase plus a $909 hotel penalty fee, so I contacted the hotel directly hoping they could help or show some flexibility. Instead, we were repeatedly told to deal with Expedia. When my husband called the hotel, the front desk manager (Chris) claimed he could not even find our reservation in their Expedia system, despite us providing the confirmation number and screenshots clearly showing we had booked The Abner. He even suggested we may have booked a different hotel, which was untrue.||Expedia told us the hotel needed to resolve the issue; the hotel told us to go back to Expedia. We were bounced back and forth with no resolution. When my husband continued calling in an attempt to resolve the situation calmly and respectfully, the hotel blocked his phone number entirely, cutting off communication.||Blocking a guest who is actively trying to resolve a booking issue is unacceptable. For a boutique hotel, the lack of professionalism, accountability, and basic courtesy was astonishing. Even though we never stayed here, this experience ensured we never will. I strongly caution others before booking, especially if you expect reasonable customer service or any flexibility when plans change.

We’ve stayed at the Abner three times now, and it has consistently been a wonderful experience. The rooms are spacious and the beds are so comfortable. The staff is welcoming, responsive and kind - you can send a text if you need anything and they respond in less than 5 minutes. The Court Room restaurant is great (the lava cake dessert is so good), and the breakfast is my favorite part. Stephanie runs the show in the morning, warmly welcoming each guest and providing a different spread of delicious food (frittatas, freshly baked muffins, etc). You can sit by the fireplace and drink coffee and read…It’s the perfect place to relax and slow down a bit. We love the Abner and will keep coming back!

Staying at the Abner is a sheer delight, especially the Abner team. They learn your name and greet you by your name at every touch point. They remember your coffee preference at breakfast. The rooms are comfortable and welcoming. There are no TV’s in the rooms which encourage you to enjoy socializing in both the hotel and the wider Litchfield . In the summer there is a roof top bar. Looking forward to my next stay at the Abner

Beautifully renovated property. The room was spacious & comfortable. Love wood floors in a hotel room. All of the staff we came in contact with could not have been more helpful.

The Abner is a beautiful hotel, in a lovely New England town. Everything is well appointed, clean and inviting. We stayed in a Superior King room that is perfectly decorated and roomy. The rooftop bar in the late afternoon has breathtaking views and great drinks. The staff is friendly and sincere. There are lots of shops and restaurants to wander through in Litchfield. It is the perfect place for a weekend getaway .

This wasn't our first time enjoying the services and cuisine of the Abner. We arrived yesterday at 2:30 to check-in, walked around town, then went to dinner early on New Year's Eve at 6:30 to listen to a wonderful young singer and her bass and piano trio. Everyone you could ask for was provided for dinner: roasted beet appetizer, then a halibut with lobster and ginger flavors, with me having their cottage pie. Everything was wonderful. We waited until some friends could join us who'd never enjoyed the Abner before. All admitted they had a wonderful time . Go and enjoy yourselves

We stayed at the Abner for just one night and that was more than enough. We booked a "Superior Queen" room and it was barely big enough for one person let alone 2. The room itself was far below the standards that we expect for a room costing $395 plus taxes and fees. There was no top sheet on the bed, just the comforter (unsanitary), there was no TV, the air conditioner was extremely noisy (this obviously was a known problem because ear plugs were provided), there was no storage other than some hangers in an open wardrobe and there was no one at the front desk after 10pm (what about an emergency?). The front entrance to the hotel on Litchfield's charming square is not accessible with the entrance to the hotel in the back through the Post Office parking lot! The rooms are accessed by a 4 digit code which is convenient rather than worrying about a key particularly if you come back to the hotel after 10pm when there is no one at the front desk.