ClaireBear J.
Yelp
Review for the HOTEL , not the bar:
I wish that there were lower categories to choose from rather than "1 star/not good" so that I could rate this hotel accurately. It would come in dead last, only because the infamous Tokyo Hotel in Chicago is no longer in operation. Bottom line: DO. NOT. STAY. HERE. I have never felt more UNSAFE in my entire life. I have spoken twice with Bettye, the owner, regarding my concerns. The first time, she argued with me, dismissed my concerns, and took no responsibility at all for the various safety issues I raised. She then told me that she needed to get back to work and that she was busy and had things to do. I responded that if she was truly working, then addressing a highly unsatisfied guest's complaint should be her top priority. She ignored me, put me on hold, made a clerk get on the phone with me, refused to have the call transferred back to her, and finally got back on the phone. I explained that her current behavior was extremely unprofessional and that I was insistent that my traumatizing experience at her establishment be acknowledged, in the first place, and fully refunded, in the second place. She laughed at me, saying that even though my time spent at her commercial establishment was "terrible," she would not be refunding my 2-night stay because I had "slept" (there). Bettye added that it was like eating a hamburger that wasn't very good and then asking for your money back after you finished the meal. She also noted that providing a refund would be too complicated, difficult, and challenging on her end. I indicated that this was concerning to me, as she kept reminding me during our conversation that she had been "running" the Hotel for the past 47 years, and some who was been in that role for so long should know all the details of that position. She replied this this was the oldest hotel in Alaska. I responded that this "fact" was irrelevant to our converstation, as was the information regarding the redecorating she has done over the years, which she used to defend herself with regard to my concerns. Then Bettye asked me to "speak with someone else" about this. I repeated, as I had told her at the beginning of this conversation, that I was a single female, traveling alone. This should have focused her attention back on my safety concerns. Instead she asked again to speak to someone else "with me or who knows me" about this, instead of myself. I reiterated that she needed to speak with me, the adult who lived the experience of her hotel. She became even more flustered, saying that she needed to go back to work, that she had nothing more to say, and that she was unable and unwilling to do anything more for me. She then HUNG. Up. ON. ME. I called the hotel/same phone number back, and the answering service explained that all staff were busy with other calls at that time. I left a message for the manager to please return my call, as my concerns, requests, and questions had been sidestepped and still needed addressed.
The owner called me back (from a different phone number!) a few hours later. When I answered, Bettye asked me if I had called about the studio apartments she has for rent. I said no and I asked what her name was. She replied, "I'm not going to give you my name. The only reason you could be calling and asking to speak to me is if you saw my ad on Craig's List about the studio apartments I have for rent. If it's not about the studio apartments, then you have no other reason to be contacting me." I laughed in disbelief and exasperation and said, "you know who I am. We spoke earlier today. About my bill (regarding my stay at The Alaskan Hotel (& Bar), and my experience at your establishment. Remember?" She said, "no we didn't. No. I don't know who you are. I've never talked to you before. I'm hanging up now." And she did. Again. While I was still speaking. Shortly after these confusing, frustrating, and bizarre conversations with Bettye, I began traveling in an area without cell phone reception for 48 hours. I still have exciting things to do during this vacation, and I do not want to ruin any of them by wasting time and continuing to get the runaround from, and be disrespected by, Bettye, the owner. But I will not let this go. I do not want anyone to have a similar experience at The Alaskan. I expect more than an "I'm sorry you feel that way." This has nothing to do with "feelings," and has everything to do with the facts regarding my stay.