The Alexander

The Alexander is a gem of a property and the accommodations are excellent. The room I had was comfortable and so clean - day after day. The staff here are so non intrusive you don’t even notice that your room has been cleaned and everything put in its place. The bar is a friendly place and the lobby has a nice relaxed vibe. There is a valet at the doors and the elevator system is fast and reliable. (And everything is super clean and comfortable.) Rates are not the lowest in the city and it is a bit away from the convention center, but it is a healthy and safe walk to anything that you would need. There is a CVS right across the street.

This hotel is nice to stay in, but please do NOT book your wedding block here. I had so many issues going back and forth with Taylor about the room block. This was easily the most stressful part of the entire wedding. There was some kind of ongoing miscommunication between the block system and the front desk. I was getting weekly updates from the block system on how many people had reserved rooms. Taylor was also updating me on this as well, but she consistently told me the wrong numbers, saying we had not filled the required number of rooms, and we had to pay attrition. Thank GOD I was getting updates from the block system, and I was able to refute this and show her the block was full. I would understand if this happened once, but I am not exaggerating when I say this happened three separate times. I also had guests calling the front desk asking about confirmation numbers, only to be told they had no reservation at all, when they had made reservations using the block. I made welcome bags for the wedding guests, and they charged me $3 per bag to hand out, which is fine except there was no communication between the front desk and the block system, so the concierges did not know which guests to give them to or if they were even there. I had guests not receive them upon check in, and I had to tell them to go back and ask for them. Don’t charge me for a service and then not deliver.

I had a great experience here. I had an issue with the online checking. I spoke with reservations they were trying to charge me more to cancel the room than the room was. I called the hotel directly and spoke with Courtney she was beyond helpful and was able to fix my day for me. We got to the hotel very easy. Easy check in process. When getting to the check in we noticed it was booked again the incorrect day but Chloe the gal that was helping me was awesome as well and was able to fix it for the correct day! I am so pleased with this place I have never had two problems that were able to fix with a positive attitude from both ladies!! Thank you.

Hotel was great, staff was excellent. Food and beverage was really nice. We had yet another great experienced at this property. The whole staff goes out of their way to make folks feel welcome.||Especially Matt with the valet team. First class treatment at a tough cold weather time of year

We stayed here while attending a Cavaliers/Pacers game. Great location. We enjoyed our stay, from our room to the meals and drinks. We were told renovations are coming soon. It sounds fantastic. We are looking forward to exploring the area in better weather. The Alexander will be a great base for this.

The hotel is so beautiful and clean. The artwork was very unique. The room was very comfortable with a nice view of the city. Everyone was very helpful and friendly.|Ricky and Bryce in valet took care of our car. That was the quickest valet service we ever had. We highly recommend this hotel!

Our room was spacious, comfortable, and clean, providing a relaxing stay. The hotel is conveniently located just two blocks from Gainbridge Fieldhouse, making it easy to explore the area. We thoroughly enjoyed our stay and would happily return in the future. I’m leaving this review to support the dedicated staff who work hard to ensure a great experience for guests.

Room was amazing. My wife and I enjoyed our getaway from our kids. I work so much and she holds down the house. Was much needed. Also enjoy an nba game and great food and snacks. Plus our favorite when we got to hotels watching law and order svu what a trip.

Taylor was so thoughtful at the check-in desk and put all those in our group on the same floor. Fresh ice water is available in the lobby area along with several seating areas, artwork, and a fireplace. The rooms are spacious and clean. This is my second time here and it's as lovely as I remember it. Great meeting spaces and delicious food, too.

We stopped in here after our walk around downtown. I just love the colors inside and out of the Alexander. As we're walking down south street towards it, you can see that this is not an ordinary hotel. The bar area has beautiful glass lamps hanging at different heights throughout. The hallways and common areas all have art displayed for free in a fun atmosphere. And the sidewalk lights up too. At least 4 Great restaurants in the immediate area!

My husband and I wanted to do a staycation and we had it narrowed down to two locations in downtown Indy, and the Alexander Hotel was the winner! We chose the hotel for two reasons 1) cost. For this great location and beautiful hotel, I found this hotel cost very reasonable! Could it be cheaper, sure! But it's not stupid expensive. Then when you get there, it really does make it all worth it. The place is stunning! Every worker we came across was incredibly kind and willing to offer help. Our room was spacious and clean. We loved everything about our stay, including the hotel bar, Platt 99 and attached restaurant, Nesso. We made the most out of our stay, and we look forward to doing this again!

Good location and interesting artwork throughout the hotel. Great bar and restaurant onsite. Pleasant staff. Bed was a bit uncomfortable and a lot of items broken and some were never repaired (refrigerator, room safe, coffee maker, remote). Maybe I just got the broken room? Lol! Would still recommend, but it was a very frustrating stay. Wish you better luck! :)

Beautiful hotel in downtown Indianapolis. Right next to the city walk self tour, if you want to get to know downtown Indianapolis. Go to the 2nd floor for check in. Rooms were spacious and overlook the football stadium area.

Unique hotel surrounded by great restaurants. What's not to love? Room was clean, concierge was welcoming. Decor around the lobby was interesting, but enjoyed my stay here!

I love this hotel. The food is good. The service is exemplary. The rooms are spacious and inviting. Love it!!

Very rude and inattentive staff. Zero professional courtesy. They very much treated me differently because of the way I look. Also the staff seems like they have ZERO idea what they are doing.

We absolutely loved this hotel! The staff was so friendly and helpful during our stay; they made us feel extremely welcomed. The room we stayed in was decorated for Christmas and it was adorable. The room was stocked with teas, coffees, and waters and plenty of towels. The attached bar and restaurants to the hotel are super convenient for happy hour and dinner as well!

I opted to stay here for our trip to Indy to see my Philadelphia Eagles play the Colts since this hotel is three blocks from LucasOil Stadium. The reviews were terrific and the price reasonable. First the good stuff: the staff is outstanding, from the front desk to the valet parking crew; all friendly and helpful. The hotel is clean and inviting with eclectic artwork at every turn. The bed, while very firm, was comfortable. The pillows, incredible to the extent I'm trying to find where to buy some. The hotel bar is nice, the in house Italian restaurant is reviewed separately, and the cafeteria style breakfast/brunch restaurant was great. Only gripes are, weirdly, throughout the building the hvac blowers are on and it is extremely uncomfortable drafty as a result. Even the employees are frustrated by it, so, obviously someone in the maintenance crew needs to step up and turn off the blowers. The room decor is okay enough despite the very old dresser and desk featuring very expensive tech from 1996 that doesn't quite support anything from this century, but hey... All in all the discomfort of the hvac dropped my rating from 4+ to 3. Resolving that serious glitch would move me to highly recommend this place.

It has been a while since we've stayed at a hotel, and not had a single complaint. Super friendly staff, super clean, and great location.

The service and staff here are excellent . Mitch Robinson - Front Office Manager was attentive and professional. Our visit and stay for my sister wedding was memorable ! Thank you To The Alexander for your hospitality. See you soon when we come back ! Till then keep on providing legendary service to your guest !

When Indy was selected as the city to host our work's annual summit gathering, I was PUMPED. I was even more excited when I learned that we'd all be staying at The Alexander Hotel, including me, who lived in an apartment that was only a few blocks away. There's nothing I love more then feeling like a tourist in my own city. I was already a big fan of the hotel before I ever stayed here, due to their amazing restaurants and bar. On the street (below the hotel), you'll find Nesso, one of the best Italian restaurants in the city. It's classy, delicious, and was created by a local restaurant company who nails every restaurant concept they touch. When you walk in the hotel entrance and go up the stairs, you'll see tons of colorful blown glass lanterns raining down from the ceiling. It's absolutely stunning and they lead you not only to the reception desk, but also to a cocktail and coffee bar, Plat 99, right off the lobby. Plat 99 makes some of the best drinks and apps you'll ever have, and turns into a coffee shop with homemade pastries by day. They have a big balcony with heat lamps as well as indoor seating. The entire hotel has a ton of famous and funky art throughout -- everything from murals in the parking garage to a big Madam Walker installation made out of combs. When I was brought to the room, I instantly loved how comfy it was, as well as the fact that they'd put a fun snack basket from our company in each room beforehand. Such a fun touch. The bed was comfy, the shades kept the room dark and there was minimal noise. We used one of the conference rooms for morning yoga and had a wonderful experience overall. Thank you, Alexander staff!

The hotel was pretty but the water pressure was terrible in the shower. The entering rug to the room was very dirty.. why even have that? If you're going to have hardwood floors you don't need a dirty area rug that goes through the room for people to walk in... dirty when you get out of the shower to step on too. Overnight parking was a rip off and no one offered to bring my bags to the room for me.

Rooms are basic / cheap and worn. Lobby is cool. Location is good. Plenty restaurants around

The hotel was very clean and quiet. Staff very friendly. Location provided easy access to restaurants.

Sadly this hotel did not live up to our hopes and expectations. We were there this week for the FFA Convention. First: we were on the 5th and 4th floor. No problem if the elevator worked. No elevator = lugging luggage up 5 flights of stairs. And they have no clue when it will be fixed. I am sure this does not meet ADA minimum requirements. Bright spot two young men helped get our luggage up to our rooms. Kudos to those two. Second: We had 4 suites with us having a total of 20 people which we chose because they were advertised as having washer and dryers. Well one of the rooms did the others had the hook up but not the appliance. Our kids packed with the understanding we could wash clothes. When we asked we were told we could wash clothes on the 1st floor for a cost of $1.50 and they would provide detergent. That would have been fine if the elevator worked but lugging laundry up and down 5 flights was a hard no for us. Third: first night I called down 2 times asking for blankets and sheets for the pull out couch. After waiting over 45 minutes, I got dressed and went down to the front desk my self. Bright spot here because the security guard on duty on Tuesday Oct. 31, Greg I think, took pity on me and took me to get the required linens and carried them up the 5 flights of stairs for me. Fourth: the breakfast was slow and really not good. Perhaps it was the fruit flies that were in our juice, food, coffee etc. We never went there again. Fifth: the amenities in the rooms were not consistent. Some had hair dryers others none. Some had robes others none. Some had body wash others only shampoo. Some had extra blankets for the pull out couch others had nothing. The same amenities should be found in each suite. Sixth: we called down the day before we were leaving to ask if we could store our luggage somewhere for the day since our flight was not until the evening. When we came down the next morning the desk person seemed quite flustered with all of our luggage to store. He finally got over it and was pleasant. Small win for us. Bright spot was Kekoa the valet on duty who did come up and help some of us down with our luggage. They are so very lucky to have such a polite young man working there. He certainly deserves a raise. Overall it was all of the little things that added up to our rating. They should try to do better. I understand it can't be perfect however, this was not acceptable and I would not recommend this hotel if you are there for any length of time. Yelp does not let you leave no stars so this is why they have the single star.

The Alexander Hotel is our go to place when doing an adults only staycation in Indianapolis. During the warmer months it's a reasonable walk to Circle Center Mall, Mass Ave, Bainbridge Fieldhouse or Lucas Oil Stadium. Besides being in a convenient spot, it's artwork, ambiance, and hotel bar set it apart from the rest of the field. My wife and I have stayed at this hotel multiple times for events, concerts, and New Years Eve and have never been disappointed.

STAY AWAY FROM THIS HOTEL AT ALL COSTS!!!! It's NOT SAFE. They let anyone inside, there's ZERO security. I was verbally harassed and bullied and then physically corned by a large group of drunk locals on the second floor at their restaurant/bar while traveling alone (in town for my grandmother's funeral). I'm a small, 5'4" woman btw. Their staff did NOTHING to help or protect me. They REFUSED to remove these awful people on the grounds that "it's about to close anyway." Despite the fact that they knew it wasn't safe for me to retrieve my credit card from the register. Can't believe I wasted $900 on this place. ABSOLUTE NIGHTMARE. DO NOT STAY HERE!!! They do not care about guests. Forget comfort, rest, relaxation. Worst travel experience in my life.

It's hard for me to imagine a more low class "high class" hotel. Rooms are comfortable but front desk staff were very unhelpful, multiple charges on credit card that weren't real, coffee maker not working in room and they wouldn't replace, and a weed smell Saturday night My "highlight" however was ordering breakfast room service. I ordered the smoked salmon bagel and it took 45 minutes to arrive. When it did it was DECONSTRUCTED. They put a bagel, smoked salmon, and cream cheese all separately on a plate and it took 45 minutes??? I gave my $20 The Alexander breakfast credit from my company in exchange for the bill and the woman said "I don't know how to do this"... uhh?

We stayed one night in one of the two bedroom residence suites. The room was great and had the space we needed. Beds a little firm but I could deal with that. However the showers in both bedrooms were so small it was nearly impossible to feel like you were getting clean. If you are anything larger than average the shower is too small and made smaller by the bad placement of a shower caddy at chest height right across from the handle. The whole shower space was probably 30 inches square (see picture). Additionally one of the wash clothes in the shower, which had been laundered so it was technically clean, had make up stains on it from a prior guest which was very off-putting.

We stopped in for a drink at the bar. Very crafty cocktails. The view is great from the upstairs bar. I will go back when it's warmer so we can enjoy the outside seating

If I could give this zero stars I would. They discriminate and are unwelcoming to humans with kids. The place is filthy, dust everywhere. Any employee I interacted with had a huge attitude and you basically have to beg to get a maid to clean your room. 0/10 do not recommend. Terrible experience.

It is beautiful, but it is dirty! If it was cleaned up, I would come back but it's unlikely. I have attached a photo of the shower floor. The floors around the hotel were very dirty as well. It's sad, because it could be so lovely!

I just spent a week at the Alexander and they wowed me every single day. Its big, its gorgeous, its sleek, its modern. Honestly, its spectacular. There is art everywhere you look -cool wall hangings made out of all kinds of materials, big bold colorful murals everywhere, statues and carvings everywhere. There is one giant piece of wall art in the lobby that appears to be a portrait of a man, but its made out of thousands of combs. Really ! In the halls, in the lounges, in the rooms, in the elevator landings, in the parking garage -everywhere you look is beauty and art and creativity. The staff was amazing- they smiled at me whenever I walked by and they remembered my name after one day. Our room was large and comfortable with plenty of outlets, sitting options, a nice TV, a room fridge, a K-Cup Machine, and a modern bathroom with a great shower. Our convention meeting rooms were perfect and the AV and internet worked well. And the food !! I had every breakfast, and just about every lunch and dinner inside the Alexander. Whether it was in the Market Table restaurant, or our banquet rooms, the food was stellar. The gelato bar received high marks. Just a few sore points. The parking rates are absurdly high. Valet parking runs a hefty $42 per night, or you can self park at $35 a night in an attached garage. Make sure you park on the garage's third floor to take advantage of the connected pedestrian skyway which leads to the hotel's second floor. Secondly -a few words about the location. The Alexander is in an under developed section of Indianapolis. Although its an easy walk to the mall, downtown, and the restaurants on Meridian Street, the odds are very high that you will be walking past some homeless folks who have taken residence on the sidewalks.

Great location, beautiful space, friendly staff. They just had a few hiccups while I was there that kept this from a 5 star experience but I'm sure it could be easily ironed out. First off, the building is beautiful and impressive. To say it's artistic is an understatement. Every nook and cranny is filled with something interesting to look at. The rooms are spacious and clean and the mattress is super comfy, the pillows were a bit firm for me but some folks like that so it's hard to please everyone in that regard. Bathroom was also huge and spotless. Staff is beyond friendly, from the moment I checked in when the front desk staff filled me in on all the hotel activities, to the moment I checked out and was thanked for my visit. I even had a lovely handwritten note in my room by the cleaning staff. The cons? Well, they seemed to have some electrical issues. When we arrived the heat was malfunctioning in most of the hotel, which meant my room was a breezy 59 degrees when I first arrived. The good news is I got it up to a 71 after cranking it up all the way for an hour, so sleeping was pretty comfortable. But I know it was worse in some of my colleagues rooms who couldn't get their heat up at all. There was also a freeze up in the garage when my boss was heading out in the morning and she got trapped for a half hour before they could get the garage open. Also, at one point one of the elevators was glitchy and I got scared for a moment that I was getting stuck. Luckily I got out after a few minutes and took the stairs! But I'd certainly come back and stay at the Alexander again. They were upgrading the locks while I was there so I feel like that lead to some of the garage issues and they just had bad luck with the heater and the elevator. Seems like this is out of the norm for them, so I'd be happy to return and try it out one more time!

Beautiful hotel, great location. Rooms are clean and modern. Meeting space is great for 50-150 people. Love the lobby bar. All the different artwork is so fun and adds a lot to the feel of the hotel.

The Alexander is a beautiful hotel! The lobby is filled with artwork and the dining options are incredible. We host our favorite holiday tradition at Platt 99- a cocktail lounge with excellent drinks and a colorful, cozy, and elevated atmosphere. It is a great spot for dates or socializing with friends. I do wish that the hotel rooms had more art on the walls, although they are updated and modern.

I did not stay here, I came for the art. But now...I really DO want to stay here! I again found out about this place via a YouTube video from The Art Assignment. It was close to the end of having-to-pay-for-street-parking-time, so we grabbed a spot across the street from the hotel and moseyed on in. We walked around the open public spaces to take in some of the cool art works in the halls and stairways and lobby. It reminded me very much of 21C hotels, but a little less museum-y and a lot more traditional hotel with museum-y touches. It was bright and colorful and interesting. The front desk staff were nice and said hello. I would definitely look in to staying overnight here if I am in need of such a place in Indy! It is pretty close to the stadium and the downtown area so is convenient to many fun things to do in the city. Worth considering.

My husband and I went to help my nephew celebrate his surprise engagement. We were so impressed with the socially distanced setup and service throughout the event. Every table was about 10-12 feet apart. The appetizers were all individually wrapped in containers. The Alexander is a beautiful hotel inside and out with a lot of beautiful art throughout. The staff was super friendly and wore masks. The event included an open bar and they were very generous with the pour. We went on a Saturday, early evening so parking was not an issue we just did street parking and paid the meter to the max. I did see that they also had a garage for parking close by. I will definitely keep the Alexander and staff in mind for my next event. They did a great job!

We stayed at The Alexander for a swim meet in Indianapolis. My husband is t-1 paraplegic and we needed and accessible room. We used our Wyndham rewards points to stay free, but this is a $$$ hotel. We were in a 2 bedroom suite. The accessible bathroom was great. Plenty of room and the accessible shower had a pull down seat. We didn't use that, but we could've made it work if needed to. There was a brunch place called Yolk at the bottom that of the hotel that we ate at each morning since they didn't have breakfast room service.

Stayed 3 nights for NCAA Tourney. Close to the Arena, but infrastructure within walking distance is sparse. Literally no place to eat lunch or dinner within walking distance. Downtown hotels at a similar price located nearer to every place you'd want to go in Indy. After 2 nights asked to have my room cleaned....garbage baskets were full, bath needed cleaning. Front desk said they'd send up towels BUT THEIR POLICY IS NOT TO CLEAN ROOMS DURING THE STAY OF A GUEST. So my garbage baskets overflowed and the room stayed dirty. Absurd. Based on location and lack of cleaning service, I'd pass on the Alexander for sure.

I had a great stay at The Alexander while lending a hand for Yelp Indy's INCREDIBLE Totally Bazaar party! The hotel is beautifully appointed and conveniently connected to a breakfast spot, pop up Miracle Bar, and much more. This is a very central part of town and easy for Uber drivers to navigate to and from with a large drive up area. I loved my room, most especially the robe that I dove into after a long day of travel! The walls are a little thin making the Big 10 2am crowd pretty legible during my second night there. Nevertheless, the pillows are super comfy and the shower products are great if you're travelling light. The front desk was a huge help throughout the entirety of my stay. My lazy butt did wish that the ground level elevators would take you directly up to your room floor, instead of having to walk up stairs THEN get to the elevators. Decent hotel coffee and EXCELLENT coffee down in Plat 99! I look forward to staying here again the next time I take a visit to Indy.

Pretty mediocre. Rooms are cheaply constructed and maintenance is lacking. It's okay as an event space, but the rooms aren't great.

They double charged my card, then told me I had to wait ten days for a refund. At check-out, the staff attempted to teach me about the banking system and assured me my money wouldn't be removed from my account. 6 days later I'm still looking for my money. I found the staff had no answers for my questions. The bar staff was hard to engage when ordering a drink. The brick and mortar of the building is functional, but so is the dumpster outside the bus station.

We had to switch hotels after a terrible night in a hotel we thought was going to work for the week we were in town. After the one terrible night we looked for something better and found The Alexander. I'm shocked it doesn't have 5 stars on Yelp because it's an incredible place. Good location, nice amenities, lovely room. Loved the boutique, artsy feel and in particular I liked the shower. At 6'4" I appreciated the "deluge" style shower head up above me. Only disappointment for the kids was the lack of a pool. Still it's a 5 star hotel and a great place if you're in Indy for a decent period of time.

We stayed here last year and was planning on making it a yearly stay. Last year our stay was nice. We reserved a corner king room and it was beautiful. This year we didn't have the same experience. We needed to take our dog because a friend cancelled on us. The hotel stated it was pet friendly. Well, not so much!! We had to sign a form stating we will not leave her in the room at all!! Our other dogs (large and old) were already at a daycare. So, we had to rush back and drop our young dog off. Almost missing the cut off by 5 mins! I totally understand about not leaving her for hours! Two night stay and not leave her for even breakfast!! Along with $50 cleaning fee and $50 dollars a day AND not being able to leave for even 10mins. Is ridiculous!! The cherry on top of this experience was the elevator was working sporadically!! We sadly got excited when it worked!! My impression from last year to this one is totally different.

This is the best hotel I've ever stayed at; my only regret is that I couldn't stay for more than one night! The check-in staff was very friendly and welcoming. The parking garage is right next to the hotel and is connected by a sky bridge. Our room had large windows and a great view. The decor and art throughout the hotel was modern and very artsy. It was quiet at night and I slept great. The bathroom was amazing as well, with a large walk-in glass shower. The only downside was that their was no lock on our bathroom door and the door itself was partially see-through frosted glass, though this wasn't an issue for my group. I would definitely recommend this hotel to anyone looking for a hotel in Indianapolis.

The Alexander is a beautiful, modern hotel that's full of interesting and captivating art installations. To top it off, my visit was timed during the holidays so the Christmas decor was an added bonus! My room was comfortable, albeit a little cold as there were known issues with the HVAC system happening during my stay. Luckily, I was able to get the system to warm my room up enough to be cozy for the short time I was actually in my room. I arrived early and was exhausted after a few non-stop weeks so I really enjoyed some quiet time in my room with cable TV, binging on the latest season of Keeping Up With The Kardashians. Now that was the R&R I needed! I ordered room service - sweet potato fries and a chicken caesar salad - both of which fulfilled my cravings despite the simple preparation. For the remainder of the stay, the service was accommodating and friendly. I took advantage of the Keurig coffee setup each morning and liked the large bathroom to get ready in. The beds were cozy and I slept well. There was some construction across the street that woke me a bit early. Nothing outrageous, but enough to wake me up just before my alarm. Overall, it was a pleasant experience. The hotel was in a great location with easy access walking or by Uber/Lyft to downtown Indy. Be sure to visit Plat99 and Nesso during your stay too!

After a rocky start, The Alexander came through in a huge way. If more hotels were like this one, many more business travelers would be rested, contented and loyal for life. A hotel can be dressed to the nines but without great leadership, it's just a building. What sets The Alexander apart is its leadership. I drove from Nashville to Indianapolis on an overcast, chilly early winter Monday. Even though the drive was no where near the longest I've trekked, I was still tired and anxious to relax once I checked in. I parked in the adjoining garage (cheaper than valet and directly accessible to the hotel via the third floor) and walked in. First impression: very nice. The modern/cool art aesthetic sets a mood and the lush colors and tactile art/decor lends a lot to guests feeling immediately at home. After a quick and pleasant check in, I made my way to my room. I noticed that it was pretty chilly but I chalked that up to the heat having not been on. After two hours and no change in the 65/66 degree room, I called down to the front desk. The gentleman was apologetic and sent a maintenance man to come to my room. After a short while of trying to fix the problem, the maintenance man suggested I moved to another room. I didn't have a lot of bags, so it wasn't a big deal. Room #2, however, had a similar heat issue. The HVAC unit only blew cold air and the longer we (the maintenance man, myself and the guest services supervisor) stayed in the room, the colder it got. The supervisor, Lynsey, realized that the room wasn't suitable, so I moved to another room. Unfortunately, room #3 hadn't been serviced. The bathroom wasn't clean and the sheets were unchanged from the previous guest. I was embarrassed to call the front desk but I did so anyway. The front desk sent someone to the room to change the sheets but I received a call from Lynsey who was extremely apologetic. She mentioned that she was going to find another room that was 100% clean and had no heat issues. At this point, I wasn't even angry. I was a bit embarrassed for being 'that guy' but each room had a problem. I was encouraged, though, that Lynsey took the matter seriously and was so kind and patient. Never once did I feel like a bother. I'd been in previous hotel snafus where the management couldn't care less and were anything but hospitable. I stood around Room #3 for a while when Lynsey came by and said my new room was ready. It was ready but I wasn't. Y'all, Lynsey put me in the/a Presidential Suite! When I tell you my jaw dropped to the floor... I couldn't believe it. I opened the door to the room and I could have cried and screamed (in joy). I was tired, hungry (by now it was close to 10 pm and the room saga had been going on for a few hours) and a little chilly but I was so appreciative. Lynsey said that *she* was appreciative of my patience and civility in the awkward situation and she wanted to thank *me*. This doesn't happen. Even at prestigious properties, things like this don't happen. I wanted to hug her but I needed to keep it professional. I shook her hand and thanked her abundantly. I'll never forget her kindness and concern for me as a guest of her hotel. Over the years, I've been lucky to stay at some great properties. Rarely have I received service like this -- even when things have gone horribly wrong. It's true that people always remember the way you made them feel. Lynsey made me feel heard, valued and wanted. I can't thank her enough. It's the people that make a business, folks. The people. It goes without saying (and I am trying to wrap this up) but the Suite was incredible. I felt like a celebrity. It was almost 1500 square feet, boasted a kitchen with drink-stocked fridge, a dining room (with gorgeous table), a living room (with city views), huge couch, throw blankets, mini desk, half bath, separate entrance, huge master bedroom, large writer's desk, plush chair, incredible bed, deep closets with robe, one of the largest bathrooms I've ever seen in a hotel with professional lighting, walk-in shower with two heads, soaking tub with mission controls, and a huge window for gazing out into the city. I never wanted to leave my room. Not once. Not ever. Obviously, the accommodations were stunning and the best of the best. Anything less than 5 stars is insane. But I have to go back to the true star of this experience being Lynsey Priller. The Alexander has a gem in her and she sets the bar for matching the venue with service/experience. There are many high-end hotel properties out there. There aren't nearly as many that are staffed with professionals who are about their guests and the property. The Lynsey's of the world make the difference. Always.

I had the pleasure of staying at this beautiful hotel for a week-long stint in the lovely Circle City. I arrived at about one in the morning, parked my car in the adjoining parking garage, and found my way to the reception desk. My check-in was super easy and the staff working was very friendly. When I got to my hotel room, I immediately discovered that the heat wasn't working. Being the middle of December, this was a big bummer. It was about 55 degrees in my room and that I couldn't handle. I called down to the front desk and they were quick to send help. The issue ended up being much bigger than just my room, the entire floor didn't have heat! Oh goodness, how does this happen? No worries though, they were eventually able to find me a room with working heat and they even gave me free breakfast to make up for it. Like Johnny T., I wasn't event mad, just happy they were quick to remedy the situation. I ended up staying all week in an extended-stay room, which was bigger than the original room I was assigned. This was pretty cool, as I had a kitchenette and it ended up being really useful throughout the week. My bed was extremely comfortable, the lightening in the bathroom was worthy of the best selfies a girl could ask for, and the cleaning staff was polite as can be. On top of my room, the bar attached to the hotel was fantastic and was perfect for a night cap. I never made it to the gym, but my coworkers and I did reserve a room for a sunrise yoga class and I highly recommend that for anyone staying for a while. The instructor wasn't affiliated with the hotel but ability to use their space was ideal. Overall, my stay at The Alexander was great. Yes, there was some engineering issues (the heat, and the elevators and parking garage also had issues) but nothing was extremely disruptive. I would definitely stay here again and I recommend it to anyone looking for a place to rest their head in Indy.

Beautifully curated art hotel Located in the heart of an up and coming area of downtown Indianapolis, it seems like there is a lot of new things continuing to open up right around the hotel. It is a beautifully curated art hotel with unique artwork specially tailored for this city and this hotel. There are meeting rooms available as well.

From the moment you step into The Alexander, you're greeted with lots of great art! It was even cool to see some artwork from an artist that I had seen at the Contemporary Art Museum in Cincy the year prior. I love the concept of combining great art with a hotel- it makes for a great atmosphere, my brain instantly started comparing it to the 21c Hotel Chain, though the 21c has a much edgier brand. All in all, the art and vibes were my favorite part about the hotel. I called ahead to find out about the parking situation. Valet parking will set you back $40/night. Self-parking will set you back $30/night. In Indianapolis... yikes. For reference, I looked up an upscale hotel in Cincy and valet was in the low twenties (but I think these higher parking prices are consistent throughout Indy). I managed to find another garage 3 blocks away for $15/night. When I arrived and checked in, I was told that my lock would be changed the following day and that I may have to come back to the desk to get replacement keys. This indeed happened, which wasn't an issue at all, but it definitely took a long time to get replacement keys as a line had formed at the desk and the machine was particularly slow. The staff was friendly and apologetic for the inconvenience. The bar and restaurant in the hotel were both fantastic (stay tuned for separate reviews on those corresponding pages) and service throughout the hotel was consistently great. My room was kept clean and was very comfortable to stay in, though there did seem to be some temperature issues. My room always seemed to be freezing in the morning, which made it difficult to get out of the shower....but to be fair, the shower was amazing.... large, with the shower head directly above you, making it feel like rain... truly delightful. All in all, The Alexander is a great hotel with lots to brag about!

What's a great bar! This is becoming one of my go-to spots. Didn't think I'd like it at first as it's in a hotel and just didn't want that hotel feeling so close to home. Surprise surprise! The bartenders have been exceptional EVERY time I've been in here. I typically sit at the bar but they have comfy couches you can lounge on too. The outside deck is nice but it's been too cold to go out there the times I've been. Please believe I plan on pulling up when it gets a little warmer out here. Their drink menu and specialists are bomb I tried the 'mr. steal yo girl' and it was good. On other occasions, I've had the Old Fashion (also bomb) and their Manhattan. Don't think you can go wrong with anything you order. So, long story short. Stop in this place! The vibe is dope. The decor fancy. And you'll be sure to find some interesting people and engaging combo at the bar.

I was looklong for a luxury hotel experience and got worse than an airport park and fly. The city view was of a concrete parking garage, the toilet paper holder fell off with every use, the makeup mirror was cracked, there was a bulb hanging from the fixture over the bed so that it shined in your eyes, the appointments were really atrocious! The coffee maker did not work and when I called for a simple cup of coffee to the room I was first instructed on the "touchy" coffee maker and then waited an hour for the cup of coffee! The housekeeping staff couldn't manage to clean the bathroom mirror from splashes! Save your money and stay anyw else!

Quick trip for a Colts game. Stayed two nights.... Bad - Elevator...yikes....2 elevators, 1 is out of service, the other was very sketchy (mentioned to management at check in and they stated it was because it was busy.) Fire department was there the next day after someone got stuck in it....Glad we took the stairs to 5th floor all weekend....toilet ran the whole time, tv had connection problems, coffee maker didn't work, maid service made 1 bed ....forgot the other maybe? Good - clean facility, good location, staff was friendly

Wow. The WORST hotel stay I have ever experienced. We live in Indy, and because of the Vid, we decided to stay local for our 20th anniversary. We realized that it wouldn't be the normal experience, but this was a complete disaster. You could tell they were trying to keep their few guests in the same area of the hotel, so we ended up in the extended stay part of the hotel, even though we were supposed to have a king suite. We also paid extra for the "champagne and macaroon" romance package, but when we checked in, they were nowhere to be found. Night one, there's an obnoxiously loud wedding party going on, with the wonderful scent of marijuana wafting through the hotel. We call the front desk 5+ times with no answer. Finally I walk down there to see the front desk person lounging at a table. I realize they can't have a full staff, but at least answer the damn phone. After he pretends like he has no idea about this wedding party, he agrees to move us...one floor down. We can still hear all the nonsense upstairs, but the marijuana odor is noticeably less, so I guess that's a win. All in all, this is the worst and most expensive hotel stay I have ever had. This is a snotty hotel under normal circumstances, but this complete BS experience takes the cake. Do not spend your hard earned dollars here.

This is a boutique hotel that focuses on art and does it well. I had the pleasure of staying here two nights in mid-June and let me tell you a little about the hotel. Registration: This is located on the second floor, don't be a hero, there is an elevator and you are more than likely coming in with at least some luggage. Take the elevator. The front desk staff is top-notch as are the valet staff. I arrived at this hotel with a large group of people and the staff was quick and efficient. The room: This is not your typical hotel room. There's hard wood floors and area rugs in the rooms. Their love of artwork is carried into the rooms and it shows with their use of colors and artwork on display. The beds: I didn't find them to be too comfy and spent two nights struggling to go to sleep and stay asleep. Maybe it had something to do with me being in a full bed when I'm used to queen? The room temp: the temp in the room was too warm for me. I like hotel rooms freezing, but I couldn't adjust my temp to below 65, but it felt like 70. The bathroom: Large and clean. I didn't have a tub, only a shower, which was kind of a bummer. No complaints on either the water pressure or the water temps. Location and views: The views from this hotel are beautiful and I loved seeing the sunset after 9 pm from my hotel room! The location is very central, but there are a good deal of homeless people on the streets, and I would suggest taking an Uber at night. I was able to walk to a few key locations like St. Elmo's Steak House and Lucas Oil Stadium. From the hotel, I was easily able to pick up a running trail for about a 3-mile run on an easily marked and safe trail (even without my glasses). Points: Despite what I read (that this hotel is owned by Wyndham), this hotel is independent and isn't connected to any points/loyalty program. Bummer. Overall: I'd stay here again, with the hope they link up with a loyalty/points program.

The staff made it so enjoyable. Justin at the front desk was super attentive. KK, Isaac, and Brandon at the hotel bar were all so welcoming. We would come again just to see the four of them! Jesse and Melissa