Sw T.
Yelp
PSA: DO NOT BOOK WEDDING PACKAGE BEFORE READING THIS‼‼‼
TLDR: Avoid like the plague unless booking on terms similar to the most recent promotion (see bottom of this review). Given the $$$$$$, value for money is nonexistent, and you'll get treated poorly if you dare to ask for fairness / flexibility / sympathy. In the process, they'd probably throw their employees under the bus too. Save yourself the headache and book with a proper respectable hotel. Frankly, I would boycott 1-Host entirely given our horrible experience.
1. UNFAIR TREATMENT: We booked the most expensive package with 1-Host more than 1.5 years in advance, only to hear of a promotion offering much better terms just 2 months later. There wasn't any transparency despite us explicitly asking if there were any upcoming promotions / discounts beforehand.
2. RUDE AND DISMISSIVE MANAGEMENT: Management (Alvin Chua) had a flippant "take it or leave it" attitude and even threatened to revoke the few perks offered when we tried to negotiate further.
3. INFLEXIBILITY: Management refused to match the promotion, even in ways that did not result in additional costs to 1-Host at all (e.g., waiver of after-party venue fee, which was part of the promotional package). You can definitely get much more flexibility when negotiating with hotels / other restaurants.
4. THROWS EMPLOYEES UNDER THE BUS: A 1-Host salesperson offered the promotional package to our friend outside of the promotional period. When we brought this up to show that flexibility is possible, the management asked us to report the salesperson to them. We said we would do it if they guaranteed to us in writing that they would not discipline the salesperson for it. They refused to provide us this guarantee, so we didn't disclose the salesperson's name.
5. SALESPERSON LACKED AUTHORITY: Our salesperson lacked the authority to make the decisions that mattered to us, leaving us feeling undervalued and unheard.
Most recent promo terms for comparison:
- Free big pan seafood paella
- $500++ F&B credits
- Complimentary wedding favors
- 15 bottles corkage waiver
- Complimentary after-party venue waiver (and waiver of $2000 min spend)
- 2D1N Fullerton Bay Hotel stay