The Ambassador Hotel of Waikiki, Tapestry Collection by Hilton

I really enjoyed my stay at the Ambassador Hotel of Waikiki. The staff were helpful and everyone was kind. We had made a booking mistake with our reservation where we booked the wrong room and ended up in the smaller room. They had tried to accommodate to change us but weren't able to do availability. However, we had lost a day of our vacation due to travel delays, so the hotel had extended our stay by an extra day to make up for our lost day for free. The manager/director Earl is very kind and accommodating and gives excellent service! Regarding the location, it was fine for us as we enjoy walking and there's a lot of stores around. However, if you want to be closer to the beach, it is about a 10 to 15 minute walk. As I mentioned, we had accidentally booked a smaller room but it was very cute and cozy and we actually enjoyed staying in it. There was enough space to store all of our stuff out of our luggage bags and the beds are comfortable. My only suggestion for room improvement would be better coffee system as the coffee was weak and better hair dryers as the one in our room didn't work very well and would actually start smoking sometimes so I barely used it. It is an older building that has been renovated with a facelift to be more modern, but the end of the day the bones and the architecture is older. The only areas that seemed outdated were the hallways which isn't really a big deal as you're not spending that much time there - they just give vintage motel vibes. We loved the vibes at the pool!

Lovely modern rooms and comfortable beds and pillows. Concierge lovely and helpful, allowed for early check in when my son had been airsick the whole way from Australia which was very kind. Housekeeping never filled our toiletries despite me asking every day for soap, shampoo and conditioner and being assured they would do it whilst we were out sightseeing. Was a bit strange, I would have expected that would happen anyway when they came up to straighten up the rooms. Neighbourhood family suit was great with a bunk in one room for kids and a king for us next door and two bathrooms, would highly recommend the hotel, was close to Fort de Russy beach and park with trolley and bus stops right outside. We used the pool, it was great. Liked the fact the hotel supplied reusable water bottles we could fill with ice and water every day. There is a Hui carshare facility out the back in the carpark we made use of twice, was very convenient.

We had the best experience with our family and friends at The Ambassador! It was the perfect setting and accommodating for families with little ones. We were able to enjoy our son's birthday and have it be memorable with such friendly and hospitable staff. Parking was easy, cabanas and space for our family and friends with strollers and kids, and food/drinks were great! From start to finish, we had the best time! As a mom, this hotel is family-friendly! Book it and you won't regret it!

Spent my solo birthday trip at The Ambassador and it was the absolute best. The location for me was perfect because it’s not in the loud and rowdy area of Waikiki but at the same time it’s located near royal hawaiian stores and Hilton Hawaiian village. I would stay in other hotels in the past and it would be so hard to fall asleep because I can hear the parties in the street. Didn’t hear any noise at all during my stay. The restaurant was also excellent—from the staff, interiors to the quality of the food. I really enjoyed dining here and even taking out to eat in my room. ||The staff in the hotel was very pleasant. Made sure to always greet me and ask if I needed anything. I also just felt very safe here as a solo traveler because there was a guard in the lobby at all times. The past hotels I’ve stayed in there were no guards at all just the front desk staff. ||I’m very into aesthetics and taking pictures and I can really say that the hotel was so pretty and the perfect place for all of that. |||Overall, had a 10/10 experience. Would definitely come back and stay there again. I really recommend for solo travelers and families with young kids to stay here because I really felt so safe and taken care of here.

The hotel room is clean, spacious and very comfortable. The balcony great for relaxing and watching the sunset after a busy day. To top it all off, the staff (in particular Lance at the front desk) have been exceptional. We had an issue with booking and he sorted it out with ease. Because he solved our problem straight away, our stay was that much more enjoyable. Thanks Lance!!

Great hotel. Super safe. Everything was so accessible and walking distance. We were able to take public busses into the city because the stops were right outside the hotel. The restaurant was good too. Earl at the front desk was amazing and made great recs. Rooms were large, spacious and clean. Bathroom was large and had great amenities. Would stay again.

I absolutely loved my stay here at the Ambassador hotel. The staff was very friendly, welcoming, and professional. They were very accommodating to my needs. The hotel itself is beautiful i love the retro theme it has going on. The pool was nice, but cold. The pool bar was also a nice touch. The hotel is walking distance from almost everything I wanted to do so it was very convenient. I was also able to utilize their gym as well open 24/7. It was clean, stocked up with towels and all the equipment actually works! The restaurant was also really good for dinner I had their lasagna 10/10. For breakfast I had their avocado toast and it hit home . The service provided all around was just great and im happy to have chosen the Ambassador hotel for my stay. I highly recommend this hotel for anyone wanting to stay in Wakkiki.

When we initially booked this hotel we were very excited that it was part of the Hilton Tapestry Collection. The photos we saw impressed us and we were very excited to stay here as a 4-star hotel in Waikiki. As gold- status Hilton members we were also excited to finally get some perks for getting to this status. We booked two rooms for our group. We were all very wrong and disappointed upon arrival. Upon check-in, we arrived early to request our complimentary room upgrade and early check-in - we were told there were no upgrades available during our stay because they were “booked out”, even though we saw rooms were available on the Hilton website during our dates (we checked before arriving)…we didn’t want to argue so we let it go. We also did not get our room until 3pm. We booked 2 king rooms - the hallways had exposed cement blocks and exposed plumbing running along the ceilings (not very 4-star). The floors were also made of plastic, great for rolling suitcases but not very chic. We had a lot of luggage and we were not offered help to our room at check-in. The hotel itself looks like Hilton bought a dingy motel from the 80s and slapped some paint on, plasticized the floor, and slapped wallpaper in the rooms (which were peeling off). Not impressed so far. The bathrooms were upgraded and were the “star” of the entire hotel stay. The USB-Cs next to the beds did not work, which we noticed when waking up to dead phones. HUGE gap under the door let light into the room all the night. Another perk was $18 per person per day credit to use in the hotel, we thought “great” we can use it at the restaurant. Favourite Son was the biggest food let down on the whole island and we drove the whole island. We purchased pizza, bruschetta and drinks and gave them a try everyday. We ended up not finishing the food and tossing our drinks in the plants (poor things). What made the experience even worse at the hotel restaurant was the bartender. She struck up a conversation about our plans for the next day one night, we mentioned we booked Kualoa Ranch, and she went on to berate it saying it is not worth the money and is a waste of time, while another guest sitting next to us caught on and added that we should have gone to museums instead. They bounced off each other for 5 full minutes. Really made us excited for the next day…needless to say we didn't go back to the bar for the rest of our stay to avoid her negativity. One of the nights, the staff actually closed the restaurant 2 hours early because they had not had any patrons for the last 1.5 hours. Our group was saying the restaurant wasn’t even worth our free credit being used. The beach equipment rental credit we received was not at the hotel, it’s at Twin Fin, 10 min drive away on Waikiki Beach. Not easy parking nearby and return is 5pm - not good. We got lucky with free street parking so we avoided the $40 per night parking rate. Lastly, as gold-status we were told we had daily housekeeping. We had to call down twice to remind them to please clean up the room as we were using towels a lot after long days out. Our friend was told they only do housekeeping mid-week, which doesn’t make sense if a guest has short term stay. They did not seem bothered by his call at all and essentially told him to wait for mid-week. When I called down, they said it was weird and would send someone up with fresh towels. Those never came, so I called the next morning before leaving to remind them to please have housekeeping stop by both of our rooms. They said yes. This was thankfully completed when we came back that day. The pool area is very nice but we did not use it. The complimentary beach towels were helpful and nice to have, so I will give them that. The gym was also very nice and very complete. That’s about all the positivity I can give this hotel. For the amount of money we paid while also having “status” and for it being a 4-star hotel with no 4-star service, I would have rather stayed at an Airbnb or the Holiday Inn Express across the way. Save your money and don’t stay here.

Great hotel in the heart of the city! Clean and very attentive when needing something from guest services! They offer many amenities and have such a cute pool- would definitely stay here again next time! Shout out to the Valet staff as well!! Warren, Punahele, Rio, etc. These group of gentlemen always welcomed us back to the hotel with smiles and made our stay 1000x better. We were excited to always come back at night, and would engage in conversations about our trip!

I found it kind of exciting that the Hilton portfolio opened a newly branded Tapestry hotel on the Fort Derussy end of Waikiki. I had an unexpected overnight in Honolulu because of a delayed flight and missed connection so in my scramble to find a room, I came across. The Ambassador Hotel. I have not stayed at a Tapestry branded Hilton before, but was happy to try this out. Reading their branding information indicates that this line of hotels meets certain standards, but allows for a very local, cultural experience. In this case, I found that this repurposed, previous hotel of another brand got a refresh, but seems dated. It is also in an area that feels more like a high-rise residential spot and not a heavily trafficked tourist area. It has the basics, including valet, parking, a bar and simple restaurant, housekeeping every other day, and rooms that were clean and freshly updated. I was told that the property opened as the new Tapestry brand only three months prior. For a very simple overnight experience, it was reasonable, but I probably would not elect to stay here again. No amount of paint or artwork could cover up the interior hallway construction of visible cinderblock and open windows that made it feel a little bit like a tropical college dormitory military BOQ, or low security prison cell block. And while the rooms had all of the basics and were clean and comfortable, some of the functionality was not well thought out. An example would be limited electrical outlets, an inward, opening bathroom door that completely blocks the usable sink area, and an available plug-in water kettle with no useable outlet found near it to easily plug into. Additionally, the hallways smelled strongly of marijuana, which I am not a fan of, and the entire experience seemed like an upscale college dorm. I might just be too old or too well traveled to appreciate these aspects of it. While it didn't stand out as an exceptional hotel experience one way or the other, it did deliver a reasonably comfortable place to short stay the area while waiting for a flight at dawn's early light. It was affordable for the area and i got a spot to get some sleep for the night. But unless you are looking for a quickie sleep spot or a budget offering while on vacation away from central Waikiki, I would probably steer towards a more full-service hotel option.

We had a GREAT and WONDERFUL experience!!! I had a party of 11, so 5 rooms total under my name. I called in a few times from Iowa to ensure pricing and availability since I booked mid-April. I didn't know until months later that Romer & Hilton merged shortly after I booked on the Romer website, so my worry was that they wouldn't honor the price, especially the "early bird" promo discount of slashing the Resort Fee 50% per day, for each room. Upon checking in, the only hiccup was that 2 of the rooms weren't available upon check-in: I can understand this as the previous night, they were fully booked and they needed to turn over our 5 rooms in a short time. We were able to keep our luggage in the other 3 rooms while we roamed the city until our rooms were available (around 6 PM). Overall, our stay there was pleasant. They accommodated us for late check out and provided us with extra towels, extra non-alcoholic drink vouchers, a full list of recommendations throughout the island, and stayed organized with our 11-party group. Valet was $200 for the whole stay (unlimited accesses 7/18-7/22) but was worth it 100%. They had our cars ready in a couple minutes and if there were any delays, they apologized for the inconvenience right away. We parked and grabbed our cars at least about 15 times. The neighborhood wasn't loud in my opinion. Very close to a bunch of places and very walkable. Hotel was very clean and looked modern and new. Great that there weren't children around. Great pool and bar area. The restaurant on premise was great also! Huge shoutout to the front desk team - Anna Maria, Schereen, and Gerard and hospitality team. Security was also a nice perk! Nice to know there's security in the evening. I apologize for anyone I forgot to mention. It is not an easy feat to organize an 11 group party. They also honored the pre-merge price per room, which was such a relief to hear. It was such a pleasant experience, we will definitely come back here. This might be our place to stay when we go to Hawaii. Can't say any more great things about the hotel and team.

My July 2024 Yelp is comprehensive. I encourage you to read that, as well. This post is new information learned. Booking :: In 2024, I booked my reservation using a travel aggregation website. I did the same this year. These travel sites still list this property as "Romer". In fact, this property has been reflagged. In May 2025, The Ambassador became the first Hilton Tapestry Collection property in Hawaii. If you book directly with Hilton, you can use / accumulate Hilton points. The Room :: In 2024, my room was on the 6th floor, Ewa West Tower. By coincidence, this year, my room was on the 6th floor, Ewa West Tower. But the floorplan and square footage was completely different. By comparison, this year's room was smaller. The bedroom was smaller; the bathroom was 50% smaller (shower stall was 50% smaller; the vanity was 50% smaller; sq ft overall was 50% smaller). On the other hand, it was a corner unit (more window area) with a wrap around balcony. It also had a door which can provide direct connection to the adjacent room. (e.g. A family needs two rooms, with direct access.) I won't say that I prefer one room, versus the other; they're just different. I only share so that you'll know that there is more than one room configuration. Also, if want a room in the Lēʻahi (Diamondhead) East Tower, if you are booking your own reservation, look for a room described as having an ocean or partial ocean view. Some of the rooms in the East Tower have elevations that offer such views. I booked another stay here because of the renovations completed a couple of years ago. That said, the room and service quality was consistent with my stay last year -- very good.

I have stayed several more times since my first review and have fallen more in love with the property. On my last visit, I could only book a two queen room and I'm glad I did. It was much more spacious! Lucky for me I got the last one and it was on the 19th floor! Great view from the balcony! My only issue was the water pressure from the shower was not very strong. Other than that I had a great stay. However, they have changed owners and I'm not sure if it will remain the same. But for this last visit, it was a great place to stay! Now sure how it will be with the switch in ownership. Some of the great deals are gone.

despite almost no parking haha it was such a clean and nice hotel! so many things to do nearby and rooms were spacious once upgraded.

Throughout our week stay, all of the staff we engaged with was very kind and accomodating, especially Schereen at the front desk, Pierre from valet & the housekeeping staff! Mahalo!!

You can never go wrong picking from the curio collection of Hilton Hotels. Character and charm minutes away from Everything and Downtown Waikiki Great value considering rooms can be as low as 180 a night for two queen beds. Or upgrade to the penthouse with a spectacular view on the 19th floor Nice bar nice Breakfast lotta charm, and I love a great value Eventually, they will have digital key access so you have to be a little patient. Checking in for now. Valet parking is worth it when you save money on the room like you do if you have a car Great location, great value

I just wanted to share how impressed I was with the entire staff here. The front staff especially William. He went above and beyond to accommodate rooms for our family. And down to the valet, very helpful. Every interaction was welcoming and genuine.

I made a 2 night reservation here last minute after a not so great night at the Courtyard, and i'm so glad I came here! Check in was easy and staff was helpful parking the car. We had stayed on the 9th floor, 1 king bed with a balcony. We had breakfast included in our stay which you order from the place right next to the hotel. Small options of items to choose from, do be aware the free "happy hour" drink ticket is ONLY for non alcoholic beverages, which they make more clear, but not a big deal. Our room was clean and the gym and pool were nice. I would recommend staying here and I will return next summer when i'm back in Waikiki, Thanks again.

I was attending a conference at the Hawaii Convention Center. Instead of commuting each day from Central Oahu, I decided to book a room and get a staycation out of it. I was super impressed. The staff are very friendly and answered all of my questions. The room was neat and had everything I needed for my stay. The location was very convenient. I was close to the beach and to the Convention Center. Their pool is also amazing. I was able to relax and swim some laps. It was a nice and relaxing time. If you want have a staycation, I highly recommend if you want a great place for a staycation!

My family and I had a lot of fun on this trip. The hotel is within walking distance to a lot of places and things to do. After a full day sightseeing, we would go to the hotel to wash up, then go for a walk in search of dinner! On one of the days there, there was a massive downpour that lasted about an hour. That didn't stop us from going for a walk. The hotel provided us each with an umbrella to help keep us dry. I loved that we could text the front desk for things we needed or with questions. Everyone was always happy and helpful The pool area was always well maintained. The workout room was okay, weird place to keep the shared microwave though? They have valet parking should you decide to rent a car. This service was a little pricey in my opinion. However very useful.

Waikiki Staycation. My friend and I were guests of the Romer Waikiki from 5/31/24 to 6/02/24. A typical yet tropical weekend staycation. NOTES 1. Valet parking available; when the res was booked free parking was included. Unsure if this was because were are local residents, but there was a sign with the fees posted by the valet stand. 2. Pool (albeit slightly small) on property 3. Newly renovated property 4. ABC store within walking distance (for water, sodas, snacks, etc). This was very convenient. Since we had never been to this property before, we weren't sure about the parking situation....if self-park was an option or not. Thankfully, the valet attendant was very helpful and notified us it was valet only. The staff at check-in was efficient and answered our all our questions, namely about our waived parking fee and check-out time. ROOM AMENITIES 1. Small sitting area 2. Large flat screen tv 3. King size bed (very comfy!) 4. Small fridge, with 2 complimentary refillable water bottles provided. 5. Spacious bathroom with ample counter space 6. Dispensers for shampoo, conditioner, and body wash in the shower (secured to the wall). 7. COLD AC! 8. Outlets/charging stations on either side of the bed (very helpful!) 9. There was a balcony, but we were on the 6th floor and it only looked onto Kalakaua Ave, not much of a "view". HOTEL AMENITIES We took advantage of the pool, and we were thankful it wasn't too crowded. Its a decent area with lounge chairs, umbrellas, and some bar height tables also included in the mix. Servers/workers will come around with a drink and food menu also. Overall, I was satisfied with this property. The room was decent and much larger than I expected honestly. I truly did appreciate there was a fridge in the room too. Lastly, all the staff we encountered were helpful and polite. I suppose my only small gripe that it is a bit of a walk to the center of Waikiki. Other than that circumstance, its a decent place to stay for the weekend. BOTTOM LINE Newly renovated. Friendly staff. There's a pool! I would consider staying here again.

Beautifully renovated and quiet. The staff from check in to check out was amazing! Met a wonderful check in lady who recommended "the secret spot" for a birthday night. And it was amazing. The rooms are spacious and cozy. Late check out for Kamaaina and parking is not expensive and included. Pool was a bit small and they had event which took away from guests but overall great! Loved the upgrades and the bathroom lighting was a woman's dream! Would for sure book here again.

3 stars because staff was nice & friendly and bed was comfy. Hotel was convenient to shops & restaurants. Pool seemed newly remodeled. Hallways & some of the other floors were definitely old. Gym wasn't real a gym (super small) microwave was literally a dirty old one on a random cart next to the ice machine on the 2nd floor in the middle of the hallway. Unfortunately, we had a ton of issues checking in & it was all unorganized! My family & i had to stay on 3 different floors, my mom had to switch her room twice because the 1st one was disgusting & like a someone put a bed in small shed! Our bathroom was dusty & the carpet was gross, thank God we brought slippers! Debatable if i would stay here again.

We spent 1 night at Romer Waikiki because our Church was attending the Majestic Dinner Boat Cruise. Celebrating 1 Year Anniversary. We arrived and checking was a little slow considering we were in a bit of a rush. The front desk has 3 workers but only 2 checking in visitors. Once to our room, I felt better after a great hot shower. We made it to our event in plenty of time to catch up with Ohana. We got back a little late. Ordered delivery and enjoyed that comfy King Size Bed. Man, it was lush and relaxing. We watched TV. There's 2 bottles of complimentary water in the fridge. There's a refill station located in the main lobby to refill. Each room has a quaint Lanai. Table and 2 chairs. One lounge chair. We had a nice city view with the mountains in the background. Note: the walls are a little thin. You can hear everything when people pass the door. Plus: it's a good place to getaway for a staycation. The Kama'Aina rate is well with it. It doesn't include Valet parking tho.

We stayed here for 8 nights in July. We had 3 rooms (1901, 321 & 322). 1901 was amazing for my wife and I and as a central hangout for the full family. 321/322 were for our 3 kids (14+). Those rooms were definitely smaller but met our needs. It's about a 10 minute walk to the main attraction ruins in Waikiki. The valet parking staff were super friendly as was the concierge. Our only real complaint was the atrocious water pressure in all the rooms.

I stayed here for 6 days, it was convenient as far as location , walking distance to beaches and malls. They have this bar, Favorite Son opened till 10pm, entitled to a free cocktail, room was decent, nice comfortable bed. Our stay was perfect, save for this on our last day I found this in the bathroom.

This hotel is pretty great ! The beds are so comfortable and all staff are so kind but definitely have to give a shout out to Coma at Favorite son restaurant he's so kind and nice and makes the stay so welcoming. But can't forget any of the parking tenants as well so nice and always give recommendations! Room cleaning services could be a lil better but other than that would stay again!

The staff was so very kind and helpful to us. Especially Gerald. We got to the hotel and we had gone through a third party to book our assesible room with an ocean view and was mislead by the third party but the hotel staff did everything they could to make us comfortable. I wish their hotel was along the beach .I would recommend them highly

My daughter stayed at Romer Waikiki at The Ambassador with her orchestra class for five days, and she absolutely loved it. She's a pretty picky traveler, so when she came back raving about how much she enjoyed it, I knew they did something right. She especially loved the breakfast and mentioned that the staff was incredibly kind and welcoming. It gave me so much peace of mind knowing she was in a clean, comfortable, and friendly environment. Huge thank you to the team at Romer Waikiki for taking such great care of the kids!

We stayed here for a week during thanksgiving and we enjoyed it very much! The hospitality is amazing and the renovations look great. The lobby and the mountain view is gorgeous! It was clean and comfortable during our entire stay and its in a good location in Waikiki. They also offer free beers during happy hour everyday. I would definitely recommend staying here!

Some minor issues that weren't fixed immediately-- I'm not sure if the aloha is with everyone working here but it's missing the genuine feeling of hospitality. But it was good overall if you look over that stuff the space is beautiful! And the perks are good.

I loved my stay here the hotel is so beautiful with amazing views and great customer service! The hotel was clean and overall was peaceful

We have not stayed at the hotel yet but tried the Resort Pass. Excellent time. Everyone was nice and welcoming. We truly enjoyed our day at the pool and our lunch.

Had a great 5 night stay at the Romer Waikiki during the busy Christmas season! It's a newly renovated hotel with great vibes, hip decor, great ocean views, and super attentive and helpful staff. Car valet is the fastest we've experienced! The location is a 10-minute walk to the nearest Waikiki beach and close to several restaurants and shops! We loved being able to rent beach chairs for the beach but the rental location it is a bit far from the hotel location.

First time staying as a kamaaina and highly recommend! Great vibes, art, decor, pool, not chaotic. Room amenities are cute with fun packaging. Beds are so comfortable and staff is awesome! Will be back for another staycation for sure! Aloha

Newly renovated large old hotel on the quieter West end of Waikiki. The carport and sidewalk frontage are very tiki loungey and gracious, the full urban tropical resort experience. The interior areas are pretty basic but clean and new. The pool and restaurant (for now) are on a large 3rd floor rooftop deck. I haven't had a chance to check that out or the rooms yet. It's in an early opening, staff is friendly and training, and guests are trickling in. It's dog friendly! Location is across the street from a little park and across the next street from a much bigger park, the huge Hilton Village resort and beyond that (a pleasant 10 min walk) a very nice wide swimming beach. In the other direction, the serene canal. Views should be excellent throughout and especially from the upper floors, as it is much taller than nearby buildings. Most or all rooms have large balconies.

My fiance and I decided to visit Oahu for our babymoon and we are so glad we decided to stay at Romer Waikiki, we loved the Neighborhood View King! WHAT WE LOVED: - Staff was attentive and friendly all around! S/O to the valet parking staff/housekeepers for keeping everything consistent since day one of our stay. We'd probably rate this hotels a 5/5 in terms of customer service, way better than the others we paid for on the island that is considered to be more expensive and luxury. - Reasonable prices without breaking your wallet! Romer Waikiki offers great kama'āina/military deals (25% off your stay plus FREE daily parking and NO resort fee). - Loved how the hotel was clean and had a nice modern feel to it! - Had a good night's sleep! Bed was comfortable. - The large balcony that wraps around our room with nice views was much appreciated! - Great location in Waikiki. WHAT WE DIDN'T LOVE: - Although, our room was cute my fiancé and I had wished that the room was more spacious. It was kind of hard to maneuver through the room considering we're both tall people. - Water pressure for the shower was pretty weak. - Pool wasn't heated so we couldn't really enjoy the pool at night. I would recommend this hotel to anyone that is visiting Oahu or planning a cute staycation.

I have stayed at this hotel twice now. I love how it is located within walking distance of many places to eat and things to do. The staff is always so accommodating and helpful. Also, the pool is so relaxing and their breakfast croissant is my favorite!

Be aware that there is a "destination fee", so don't forget to budget an additional $50ish dollars into your nightly budget for staying here (as of December 2023). If you're looking for a "reasonable" hotel in terms of convenience, price, and location, this hotel is definitely a decent choice. While it is clearly an older hotel, the rooms inside have been renovated and are quite nice. There is a 7-Eleven and ABC Store located less than 5 minutes away from the property. The staff here are incredibly hardworking, but there certainly does appear to be a staffing issue. For example, some other guests left some diapers in the front lobby overnight, which resulted in a really bad smell for the two nights I stayed at the hotel. Additionally, the older nature of the hotel resulted in a lot of echoes from louder guests throughout the night, so keep that in mind if you have light sleepers/children in your party. All in all, I'd stay at this property again based on value, and value alone. While the "destination fee" is certainly frustrating, just being aware of the fee makes it a little easier to stomach, versus the sticker shock of having to shell at "$50ish x number of nights" at the front desk when you check in.

Good location, close to everything in Honolulu. The room was clean and comfortable. If I could fit a pillow in my suite case, I would have taken one home just kidding The staff was very professional and attentitive. It was a very pleasant and relaxing stay.

Terrible service and staff at the front. Staff member caught attitude with us when confronted with the fact that our room wasn't ready for check-in (even after 1 hour after check in time). Our room somehow had not been cleaned or prepared yet a full hour after the check in time. In the staff members words, "in a perfect world it would have been ready" for us on time. 10/10 terrible service. Also, they clearly rushed or mostly skipped cleaning our rooms. The mini fridge had scum stains and residue everywhere and the bedsheets (supposedly clean and new) had dirt on them. The shower also had sand and hair in it before we even got here. I've had cleaner rooms at $40 motels no kidding. Funnily enough, my family's other room also had similar issues. The bedsheets were soiled and stained, and the sink was clogged when we got there. This hotel also refused to honor the Kama'aina (local) hotel rate they promised my mom when she booked online. Very pilau on their part and they should be ashamed. I also tried to get more towels and a refill of the soaps in the bathrooms, because they didn't provide enough towels for everyone in our room (4 people booked for one room, only 3 towels provided), and then none of the soaps were replenished before we checked in. The staff member at the front told me since we were only staying 2 nights we won't get full service (not sure what that has to do with not being given the right towels or having soap full BEFORE our stay). She eventually agreed to have someone sent up to give us the proper towels and refill the soaps (you'd think they would do this BEFORE we check in). This is a shady motel with clueless management disguised as a "resort" (considering the $45/night resort fee). It's a shame, especially when you want to support local and they treat kanaka maoli this way.

My partner and I needed a place to stay for a few days that was at a reasonable price and this fit the bill. It was at the beginning of Waikiki so was far enough from all the noise but was also close enough to walk to (15 min) for a quick bite. When we originally got there, we were given a room on the 14th floor with a king size bed that was too small for what we needed. The room literally fit the bed and the small TV stand table and that was it. Since we had to work when we were there, we really needed a room that at least had one chair and a desk of some sort. We talked to the staff at the front desk (shout out to Schereen) about changing to a slightly bigger room and she was super helpful and accommodating, and was even willing to let us check out the available rooms before deciding. We ended up settling on a room with a king size bed and a pull out queen sofa. The room had a round table and coffee table as well that gave us plenty of room to stretch out and work. For the cherry on top, this was also at no additional cost! The hotel provides you with 2 reusable water bottles at checkin that you can refill at the water station that we definitely utilized. The pool was small and there's no jacuzzi but was still done in a very cute way with the cabanas. Didn't need to use the valet service but there was always someone there. I would definitely stay here again in the future.

Rooms are nice but clear information needed for the tickets you get for the local bar downstairs. The trash on floors near the elevators smelled bad. Rooms are clean butsnits weird that house keeping came around 4pm for cleaning. I thought that was weird. In the meantime it's in a convenient location.

First and foremost, the staff/manager, should be held accountable for making false promises after being informed of a roach in our room. He offered a "compensation" of three days valet parking and a room transfer. Considering that our hotel room door had a two inch gap from the floor there's no wonder this hotel has a roach issue. We received the hotel room transfer only to encounter a stale key card and housekeeping entering our room while a do not disturb sign was placed. Upon check out, the front desk revoked the promises made and issued only one day of valet parking while saying condescendingly "a room transfer should have fixed your problems". This hotel came highly recommended, however, this visit should be a warning for all looking to book their next stay here. Careful for roaches while you sleep.

Sol's friend was getting married so we had a good deal. We stayed for 6 nights over NYE. Very modern and cute design. They use the space well and the rooms felt spacious enough for 2 people. It's a good location near lots of food, gas stations, beaches, mall, and the highway. It's valet parking only which is $45/day. We asked for daily housekeeping and only got it twice during our 6 night stay- however, we did get reimbursed 1 night of resort fee. Daily resort fee is $47.

Good evening, fellow Yelpers! It's your favorite critic again with another fantastic find - Romer Waikiki (Formerly know as The Ambassador) located in Waikiki, Hawaii For first timers like is, or veterans to the island of Oahu, a superb pla e for lodging if I've ever seen one. Check-In was super easy, and after fees and explanations, we were advised how to get to our room. It was a 1 bedroom studio with a balcony. It exceeded our expectations and was super convenient to food and shopping. The beds were super comfortable and everything was at our disposal with a call to the front desk. We couldn't have picked a better place to stay on our week long vacay. If you're ever in the area or visiting from another island, this would accommodate the savvyest of travelers. On the flip side: there is no microwave in the rooms, its by design to keep you out eating and shopping, lol. Keep that in mind.

My buddy and I really enjoyed our stay at the Romer. It's got a casual, breezy, modern vibe to it, and you can't beat the location. We used the free umbrella rentals for the beach a few times, too. During our stay, we had an emergency incident, and the hotel team and manager took great care of us throughout. The cost/value ratio is on point. I would totally stay there again.

DO NOT STAY HERE !!! If you are looking to enjoy your stay do not book here ! Not only they have zero amenities , the front desk employees are extremely rude and have zero understanding what customer service is . The lady that was checking me in her name is Carry Ann . Total freak , mean , inappropriate, weird I had my bf paid for the room bcs I was moving I am local and I can't have 250$ hold on my card plus hotel fees so out of the blue instead of explaining me to the policy she asked me to leave !!!!! I was so scared and shocked , she treated me like garbage i am a business professional , I was really tired from moving for two days she was giving me dirty looks BIZARRE.... Where do they find this people ??? Not even a tooth brush in a room nothing This is like a motel . I tried talking to a manager next morning it was like talking to the wall seriously .. TRASH

If I can give 0 stars, I would totally give. This is the worst experience ever in my life as hotel.The day I checked in room, the room is fresh but when I am about to shower, there is no shower in the bottle at all. I called front desk to complain about that, they said they will come for refill. No one did. I did ask again next day before I go out and after 5 hours later. Same thing. Instead of come and refill they just give half bottles which isn't professional.The elevator is not working for 2 days straight. The front desk have no answers all the time. When I asked when's gonna work again, they answered there is elevator, but our room on 16 floors. Customer service are rude as hell. Worse nightmare ever.

Romer Waikiki's reputation gives the illusion of dream vacation when in reality, it is completely the opposite. Upon checking in, customer service was average, friendly and helpful. We had just come from a late flight and checked into the hotel around 1AM so we were exhausted. In checking into our rooms, we were quickly met with horror and disgust. Curly coils of hair were found ON and INSIDE the bed covers, and since our rooms were shared, we quickly found similar hairs in each of our beds as well as in the showers. The toilet paper roll was half used and the paper was left hanging as if someone had just taken a dump. The mini fridge was missing the complimentary water and was covered in food stains all over the inside! EW! The floor was dirty, someone was snacking in here and dropped a CornNut and a plastic butter knife was strewn under the bed. The top bunk had a crusty something on it, the spot was stiff and honestly was so disgusting. Also to mention, none of the soaps were refilled and all the postcards were scribbled on and crumpled. When calling the front desk about how horrid the rooms were, he offered us a two bedroom suite but would have to charge us $180+ not including taxes a night to upgrade. The room was not cleaned properly and questionable whether it was cleaned AT ALL and our only option is to be charged another fee?? And it's about 2AM local time at this point and the beds are virtually so gross they cannot be slept in. What were we supposed to do?? We ended up working out the issue, but still found a piece of chewed up gum in one of our bins in our replacement rooms. Cleanliness and housekeeping is not good. All of these issues fall onto the front desk, which all of these issues aren't their fault. Fix the issue with the dirty, uncleaned, unprepared rooms and these calls of complaints wouldn't have to be made. Such a disappointment to visit a hotel with such great reviews on almost every travel platform only to be met with disgusting quality of cleanliness and poor management standards. Romer Waikiki DO BETTER!

Checked out Sunday for our 4 day stay and was very pleased with everything. Valet was friendly, helpful and quick considering there was an event in town. Staff were friendly and helpful and not to mention swift when I requested more coffee and towels for the room. There was nightly live music downstairs in the lobby which added to the whole Hawaiian experience. Definitely recommend this hotel and would love to stay here again.

The staff were all so very helpful and polite! I Love all the upgrades, the room was spacious and clean. The staff at the poolside/bar 10/10 and the Hawai'i 5-0 drink is bomb! Only thing that was questionable was we had a sofa bed for my niece and the room had no extra bedding for it. Also I'm not sure if housekeeping is run differently but our first 2 days it didn't look like any housekeeping came into the room at all. The third day they came in and took the trash, and dirty towels but the beds weren't made which I don't mind because I make the beds everyday. Besides that everything else was excellent!!

Our stay at Romer Waikiki was going well until it didn't. Upon arrival, the room was great and clean, however... 1. Upon arrival, our TV remote was dead. The TV remote was fixed promptly, but still something that should be checked before turning over the room. 2. There was no hand soap in the sink bottles. It was a pain to always step into the shower for body wash. We called for a refill but it never happened. (This seems to be a common problem in other reviews). 3. On the day of check-out, housekeeping was trying to come into our room at 9am (check-out is at 11am) so we turned them away. We also decided to use the gym/pool early morning before checkout and found that our room keys stopped working. These two incidents made us feel rushed to leave the room as if we were getting kicked out. 4. It was also hard to get ahold of the front desk that same morning. Usually, you can call from your room to checkout and to request valet baggage service but no answer after several attempts. We assumed they were busy checking people in, so we decided to go downstairs only to find no line at the front desk. 5. Upon checkout, we had luggages and a box to load into the car. We requested someone to help us load from the room, but instead they gave us the valet cart for us to load our luggages ourselves. For a 4 star hotel, you'd think that these services are bare minimum. While we initially liked the renovated hotel, by the end of our stay, these little inconveniences began to add up and overlooked the good of the hotel.

It was so cute and perfect for my friends bachelorette! Everyone was so nice and the location was perfect. Plus we had a Barbie themed party and the whole hotel was pink- score!

This review is the pool area. This place has so much potential to be a new and upcoming hotspot in waikiki. There is one thing that greatly hindering that- what is it? It is the three server that you have - and the one guy. They look you in the eyes and ignore you. I have to say I went there for an event to support sunglasses, the more I kept ordering, the less service and attentiveness I got from my female server! There was one point where I ordered a burger from her and when she was dropping it off she was offering the burger to the couple right next to me in the cabana, they were like "uhhh that is not ours!" I looked at the server who was the one who took my order, and I was like uhhh hellllo it's me- we literally had a 5 min conversation in how good the burger was! This is also a place where you can bring your own food and drinks where the servers were well aware of it and not get in trouble for it! My friend told the server about all these bottles of alcohol under guests seats, and they servers didn't do anything about it! This was the only first time and last time I'll go there, but my friend had been there a few more times than me and she said nothing has changed the servers are the same way! It's really sad for your hotel and very embarrassing! There was just an event on March Saturday the 16th- she told me the service was horrible per usual! Such a cute place and nice chill vibey feels. But the inexperienced servers and just loss of service just messes everything up!

I am very disappointed by this stay. The website says the daily resort fee is $45 however they charged us $53 per day! It is not worth it! They say they provide a non-alcoholic refresher at their restaurant which is only once during your stay NOT once a day at 4pm-5pm and it is basically lemonade out of a jar into a small cup with ice. They give you 2 water bottles for the whole stay. The fitness center is not a fitness center. It is so small and useless. They said I can go to their sister property which I mapped and it was 0.8 miles away! The beach rental is on the opposite side of Waikiki. Bike rentals is only when there is a bike available. They say it includes free wifi but only 2 devices so only my kids could use it for their tablets. It is a terrible rip off so be warned. Also our room the ac would not work several times and they would have to send someone each time. The TV stopped working during our stay and also had someone come. He had to reboot everything. The shampoo contains SLS the Olu brand. And broke my skin out badly. Just a big inconvenience for our family. There goes $400 hard earned dollars down the drain for next to nothing.

Staff was very nice. Can't complain about the people at all. That said, the walls are less than paper thin. If you're unlucky enough to get loud neighbors, like we were, you'll be getting no sleep... That's why I'm writing this review at 3am... I hate to give a bad review, but I couldn't believe how thin the walls are. Please be aware before booking here.