The American Hotel Atlanta Downtown, Tapestry Collection by Hilton

I wanna first start off by saying we had a wonderful time. I wanna give a shout out to a great staff, Eugene, Maleeha, Eric and most of all Renee. We had an issue with the rooms ac not shutting off and they worked together to find us a room that had an updated thermostat to make our stay wonderful. The restaurant was very nice but don't ask for Pepsi, (inside joke). The housekeeping staff was polite and very friendly . I most definitely stay there again.

This hotel is just okay. I’ll start with the food then focus on the bad. There’s definitely aspects that this hotel can improve upon. The Good: The staff are amazing and caring individuals. All of the front desk and security that I interacted with had so much energy and passion for their job, it was truly enjoyable interacting with them. Amazing people. The location is also very convenient, only being a few minutes walk from many downtown attractions. It’s also a short walk from a MARTA station so it’s super easy to get to and from the airport. The rooms themselves are fairly nice with retro fridges. They also have good views on either sides of the hotel. Housekeeping was on time every day and did a great job cleaning the room everyday. Everything in my room was functioning and I didn’t need to call the front desk for anything. The Bad: Unfortunately, they definitely have a rodent problem. Although I didn’t personally witness any in my room, I heard them through the night and heard other customers have problems. I over heard people coming to the front desk complaining about mice in their room, and kept waking up in the night to the sound of rodents squeaking from somewhere, which you can hear in the video. Thankfully I didn’t see any which is why I didn’t bother changing rooms. Of course, the staff were very apologetic and accommodated customers, and this was not their fault. I would invest in an exterminator if I was hotel management, this really brings down an otherwise positive experience. Also, there is a single communal microwave, it would be a lot more useful/sanitary if each room had their own microwave. This is less of a hotel thing and more of an Atlanta thing, but there many, many homeless people milling about in the area around the hotel, so just watch out for that. There is security in the hotel, which helps with peace of mind and the doors require a card to enter the hotel. All in all, it’s a good hotel but there’s some flaws that really put a black mark on my experience, that I think they could fix with a little investment.

Nothing special about the hotel. You're paying for the location. The staff was super friendly and courteous but I asked for an extra set of towels that I never received. My mom had to ask housekeeping for an extra set the next morning. The hotel charges $100/night for incidentals and $55/night for parking. There is no option for self-parking at the hotel. Security was on their phone and I witnessed two homeless people walk in. The room was basic. I was just expecting more, especially for the price point they charge. However, it's near popular attractions you can walk to.

I recently stayed at The American Hotel in downtown Atlanta, and overall it was an okay experience, but with some notable drawbacks. The best part of this hotel is definitely the location. It’s right in the heart of downtown, making it easy to walk to major attractions, restaurants, and events. If you want convenience, you’ll get it here. That said, the hotel itself feels dated. My room had visible carpet stains, and what appears to be wall patches (photos attached), overall the space felt worn. It needs some refreshing to really live up to its potential. Service was also inconsistent. On Thursday, I was out of my room all day 9:45am - 5pm but housekeeping never came by ( the trash was never dumped , nor towels restocked and I did not have a do not disturb sign on the door) not even to check in or offer fresh towels. Ironically, on checkout day, they were right outside early and very ready to clean. That contrast was frustrating and left me wondering about the service priorities. This hotel has great potential, and with some updates to the rooms and more consistent customer service, it could be a standout spot. But as it stands now, it’s more about the location than the overall experience.

Update - Response to manger's response: Manager did not provide other accommodations, he told us to go across the street to the other hotel. I also called the morning of to see if we could get early check in, and no one answered the phone. It rang for like 5 minutes. You should call customers if there's an issue with a reservation before canceling, especially when the reservation is made months in advance, but your response tells people all they need to know about the service your hotel provides. Original review: Booked a room months ago. Checked in on the app the day before. Went to the front desk when the app wouldn't open the lock to our assigned room. Was told my card was declined (even though I had a confirmation number), and that they gave away our room and had no rooms left. Not great for Saturday at 9:30pm. Was not given any notice about the card declining or the room being given away until we got to the front desk. Could have very easily provided an updated card if they just had called. The only people who were helpful there were the valets. I'm a Hilton Honor's Member, and I'm prob going to use my points and then try another hotel brand. Avoid.

I would like to start by saying the kindness and politeness from staff and valet was remarkable!👏🏾 With that being said, as not only a Hilton member but just for the amount I spent per night for a downtown Atlanta hotel, I was shockingly disappointed. From missing bathroom products, broken room fridge, multiple mystery carpet stains, hallway smells, and bugs in the pool. 😳 I expected more, however with the convenience of being close to the hospital for my grandma’s surgery, it did the job. Definitely left my family surprised compared to previous Hilton stays however the staff alone made it an enjoyable stay.

Stayed at the American Hotel from September 15th -18th to attend an expo. The hotel was conveniently located, clean and had a nice bar. By for the best attribute was Renee at front desk, she was outstanding and an asset to the American Hotel. I can now see why she has received so many grest reviews. I wlll be back as a result of her smiling face and great customer service.

Loved the history of this place! The location was perfect. We used the subway to get there from the airport, and the station is super close. If you're looking for some morning coffee, the Corner Bakery is a five minute walk! Our room was cute, clean, and comfortable. We enjoyed our stay here!

The hotel staff was amazing! The restaurant/bar staff was amazing! (So was the food and drinks!) The valet on the other hand sucks! The hotel is valet parking only (which we didn't know) and we were on the motorcycle... They charged us full price for the valet even though I had to park it myself and I didn't even take up a parking spot (I parked off to one side in the garage so I didn't take a parking spot) and they still charged me full price!

The American Hotel Atlanta Downtown was conveniently located to Coca-Cola, Georgia Aquarium, Mercedes Benz Stadium and other places and the staff were extremely friendly and helpful! Breakfast was pretty good too. There is security there at all times so felt safe. Shoutout to Ricky at the front for all his help. I interacted with many staff members and have nothing bad to say about any of them. Only 3 stars though because the smell of cigarette smoke and weed permeating through the vents was quite bad. We even tried to let the fresh air in opening the balcony doors but same thing, sometimes stronger. Also, the bathroom door would not fully close, like the wheels were off the track.

Stayed at this hotel for one night while attending a conference in the area. The room was nice and clean. The shower pressure was a tad weak but the temperature was at least hot. The bed was comfortable. I didn't try the restaurant so do not have any thoughts on that one. The location is excellent. There are plenty of restaurants and bars in the area that you can walk to. Would stay at this hotel again.

We booked this downtown hotel because my husband was attending a seminar nearby. Upon checking in, we were upgraded to a different room by Ricky. He was very friendly and helpful with everything. We loved our new room as it was actually like a suite. The bed was comfortable and the shower was great. We left the hotel for dinner at a nearby restaurant but did the breakfast buffet in the morning at the hotel. It is a good location because it is within walking distance to many downtown attractions.

Clean, easy to find, friendly staff. We visited ATL from Savannah for the weekend. Super easy check in, valet was nice and friendly. Their diner was great, Marco was the bartender and was just amazing. HE made the experience 1000% super fun and enjoyable!

Renovated mid century hotel with limited amenities. Balcony is not worth the upgrade. Terrible view and no privacy. Restaurant has changed from what's online and it isn't open same hours. There's some cute decor additions that somewhat hide it's basically a poorly remodeled old hotel. Tapestry properties are always hit or miss. Definitely a miss.

This hotel was great for the area of the State Farm Arena. Walking distance to various locations of restaurants and stores. The customer service is top notch and would definitely recommend.

1. There is no one to help with luggage. 2. I had to pick up my room service because they "don't " deliver. 3. The pillows are terrible and did not help me sleep. 4. Two of the guys who work for the hotel were standing right by the door on my way out and neither offered to open the door. I would have offered even if I didn't work there. 5. Doors leading inside the building don't open at night and it takes forever to have someone let you in because undoubtedly the speaker to the inside of the building doesn't work either. The hotel is minimal. Not what I expected for what I paid.

The bathroom is dirty and gross. The toilet seat is wobbly. The walls are dirty. Housekeeping cleaned but never replaced the towels. We had no towels all day until 8:46pm, when after multiple calls to the front desk... I had to walk down to the front desk and insist on getting the towels. The restaurant in the hotel, Social 62, has terrible service, and we ended up leaving and going to Ted's where we were treated very well. The American Hotel is a terrible place to spend your time and money.

Mr. Ricky was extremely accommodating. His professional, friendly personality was a breath of fresh air that made our experience delightful. Thank you very much!

Very unprofessional establishment! If you want to be treated poorly make sure you ask for the manager, Ricky. He refused to provide any assistance that would help us keep our reservation.

Shout out to Fallon in The American Hotel Restaurant! Amazing service!! She ran the entire bar for hours completely by herself. PLEASE hire some help for her ... ridiculous that only 2 people were working the entire restaurant. A VERY long wait for customers BUT Fallon was ON IT!

How does a hotel close down their swimming pool on memorial weekend? One reason week booked the hotel was because of the pool!