The American Hotel Atlanta Downtown, Tapestry Collection by Hilton

I’ve had a wonderful stay at this hotel, and what truly sets it apart is the exceptional service. Every staff member I’ve interacted with has been friendly, kind, professional, and genuinely welcoming. I especially want to highlight the valet service and my experience with Marlin. While the valet is a bit on the pricey side, it is absolutely worth it for the convenience and the outstanding level of service. Marlin went above and beyond to make sure everything was seamless, and his professionalism and warm attitude made a lasting impression. The front desk staff has also been fantastic, always helpful and pleasant, and the rooms have been impressively clean and well maintained. While the cleanliness and comfort are excellent, it’s really the people here that make this hotel stand out. I’m incredibly happy with the service I’ve received and would highly recommend this hotel to anyone who values top-tier hospitality and a staff that truly cares about their guests.

Our stay at this hotel was exceptional. We visited for a weekend getaway to celebrate my husband’s birthday, and the experience exceeded our expectations from start to finish. The location is ideal—centrally located with numerous restaurants and attractions within walking distance. Upon check-in, we were warmly welcomed by a super friendly and cheerful staff member named Ten, whose hospitality immediately set the tone for our stay. She graciously wished my husband a happy birthday and surprised him with a complimentary appetizer card for the hotel’s in-house restaurant, which by the way also serves delicious coffee. Truth be told, all the front desk people were phenomenal, but Ten stood out among the rest. The rooms were clean, spacious, and bright, and the hotel’s historic charm added to its overall beauty. It was a great hotel and it wasn't sickly expensive. This hotel truly provided the perfect setting for a memorable trip.

We have had an amazing stay for our trip to America’s Mart! Everyone that works here is so kind and has gone above and beyond. Eric greeted us when we arrived, had a room ready for us, and made checking in seamless. He was so professional and really seemed to enjoy his job and the people he worked with. Renee helped us later and had great things to say about Eric and the team as well. Seems like a great place to work, great staff, clean rooms, and felt safe being here! Thank you to Eric, Renee and their team! We will be back!

An overlooked gem. Exceptional service from Renee, Eric, and Ten at the front desk. They are genuinely hospitable! Feel the history in this historic boutique hotel, the first to be integrated in the South in 1962, where MLK stayed with his family. Great location. Walk to many attractions. Suggest skipping the breakfast buffet (overpriced for the very limited selection). It included maybe 5 basic hot items. We were told no omelet comes with the buffet, there were no breakfast potatoes, and they ran out of OJ. Other Hiltons include made-to-order omelets in the buffet price and have items like a smoked salmon spread and waffles. When they offer breakfast off the menu, it's fine. The rooms are a great value. Go for the history and front desk hospitality.

This was my first trip to Atlanta, and I chose The American because of its location and price. I was certainly not disappointed. The ease of online check in and check out through the Hilton app is always wonderful, as is the digital key. Everyone I interacted with was professional, friendly, and very service oriented. My room was spacious, very clean, and very comfortable. Honestly, I wish that mid-century modern looked this good back in the '70s. I chose to eat in the hotel restaurant the first night because I came in very late. The menu does look somewhat limited, with a few appetizers, 3 salads, and 4 entrees but don't let that fool you. That night I had the pan seared salmon and it was delightful. I originally had plans to eat at another restaurant my second night there, but I opted for the hotel restaurant again and was again treated to an absolutely delicious dinner -- the rib eye this time. There is a buffet breakfast on the weekends and an a la carte breakfast during the week, both of which exceeded my already high expectations. The history of the hotel is a bonus and they have worked hard to recognize it. If I have another opportunity to go to Atlanta, I'll definitely be staying there again.

Hotel is nice and clean . Rooms are nice , comfortable, we had a nice view out the window. Everyone we encountered at the hotel was really nice , and helpful except for night one from the valet service . Night one was our only issue when we were trying to check in , the young guy said it was no where to park while we checked in , he then told my husband to just pull ahead so we did just that. As my husband got out of the car he got smart telling him to move the car over but he told him to park straight ahead. He continued to get smart as my husband walked away . So for that reason we did not valet at the hotel , we parked around the corner which was cheaper anyways , but his attitude was rude and ridiculous.

As a longtime Hilton Diamond member who travels nationwide for work, I’ve always appreciated how consistently helpful, respectful, and accommodating Hilton properties are. Unfortunately, this location has been the complete opposite of that experience. I needed a quiet space for one important work call.. not a meeting and was unable to take it in my room. Despite the hotel having no meetings scheduled and 10+ empty meeting rooms, I was told there was no space available unless I paid $250 for one hour. I explained this wasn’t a formal booking just a need for a quiet spot for a single call and was still told no exceptions could be made. Every other Hilton I’ve stayed at (over 50+ nights this year alone) has always found a solution.. a small conference room, a private nook, or even an unused office. This was the first time I’ve encountered a hotel unwilling to provide basic support to a loyal guest, especially when the space was clearly available. Beyond this, the staff.. aside from the wonderful gentleman at valet and staff at breakfast.... they have been unfriendly and dismissive, and the room itself is very small and simply not worth the rate. This experience is far below Hilton’s usual standard and disappointing for a Diamond member who consistently chooses Hilton over competitors. Would not recommend. Much better properties in the city with better locations :)

Complete false advertisement. Website stated no change would be made to my card If I changed my mind about staying. I called in advance and spoke with a young man and he verified everything that I asked and when I asked the price for a standard room he stated it was only $117 per night and they had parking available. I drove 6 hours because I liked what I was told and when I got there 10 minutes to midnight for my 2 night reservation they ran my card for almost $600. Apparently they charged me $110 just for me to park my car and the rest was meant to cover my 2 night stay. None of the charges were explained to me and no price was given as a heads up. They just asked for my name the reservation was under and told me where to insert my card and as I was stepping away my phone dinged with the price and it threw me for a loopi asked them to refund the money but they stated they couldn't until a manager came and when I got refunded all I got back was $330. The parking fee was non-refundable apparently and they said the remaining balance was my cancellation fee. I had to wait outside in the rain next to my locked car waiting to get my keys back from the valet who gave me them after 30 minutes of me waiting only to find out he was trying to let the smell disapate in the car from where he smoked a joint in my car. I know this because of the stench and the joint butt tucked between my driver seat. Do not recommend and definitely will be pressing charges

This is a hotel downtown I stay at sometimes when I'm in the city for an event or a concert. Minimal Walking distance to Mercedes Benz stadium and State Farm arena. The lobby is gorgeous. The restaurant on the main level is pretty good too. Comfortable bed and plenty of outlets which is a plus. A refrigerator is in the room. Bathroom is a good size. My only critique is they need microwaves in the room for out of town guests.

We had a few comped rooms here but was chosen due to location. This place is old. It is part of Hilton and def needs renovation. Everything in our room was practically broken. From the front door handle, to the bathtub handle, to the scratches on the door and stains on comforters. Our AC was broken, it stayed at 65 continuously even when we tried to set it higher. The toilet was always running water. Some of the staff were friendly. There is a little store on site for snacks/drinks however there is a Circle K around the corner as well. The only nice thing is they use Lather products!

This place is a true gem in the busy downtown Atlanta. Walking in the American Hotel felt like I was holding a piece of the past, the story of Dr. Martin Luther King was well curated on the walls, and rooms. The colors and aesthetics draw a sense of family and community. The front desk staff did an amazing job at accommodations. Eric was very helpful, we ran into a situation, Eric steps in and remedy the situation with a room upgrade. I highly recommend the American Hotel for history buffs, community activists, and families. IThe American Hotel

The American Hotel Atlanta Downtown was conveniently located to Coca-Cola, Georgia Aquarium, Mercedes Benz Stadium and other places and the staff were extremely friendly and helpful! Breakfast was pretty good too. There is security there at all times so felt safe. Shoutout to Ricky at the front for all his help. I interacted with many staff members and have nothing bad to say about any of them. Only 3 stars though because the smell of cigarette smoke and weed permeating through the vents was quite bad. We even tried to let the fresh air in opening the balcony doors but same thing, sometimes stronger. Also, the bathroom door would not fully close, like the wheels were off the track.

Stayed at this hotel for one night while attending a conference in the area. The room was nice and clean. The shower pressure was a tad weak but the temperature was at least hot. The bed was comfortable. I didn't try the restaurant so do not have any thoughts on that one. The location is excellent. There are plenty of restaurants and bars in the area that you can walk to. Would stay at this hotel again.

We booked this downtown hotel because my husband was attending a seminar nearby. Upon checking in, we were upgraded to a different room by Ricky. He was very friendly and helpful with everything. We loved our new room as it was actually like a suite. The bed was comfortable and the shower was great. We left the hotel for dinner at a nearby restaurant but did the breakfast buffet in the morning at the hotel. It is a good location because it is within walking distance to many downtown attractions.

The hotel staff was amazing! The restaurant/bar staff was amazing! (So was the food and drinks!) The valet on the other hand sucks! The hotel is valet parking only (which we didn't know) and we were on the motorcycle... They charged us full price for the valet even though I had to park it myself and I didn't even take up a parking spot (I parked off to one side in the garage so I didn't take a parking spot) and they still charged me full price!

Absolutely not a 4 star hotel as advertised. Bathrooms are just meh, barely any privacy since it's a sliding door that doesn't close fully. Fridge in room didn't even work. Balcony not worth the upgrade. Staff was nice enough I guess. Neighborhood is not somewhere you want to go out at night.

1. There is no one to help with luggage. 2. I had to pick up my room service because they "don't " deliver. 3. The pillows are terrible and did not help me sleep. 4. Two of the guys who work for the hotel were standing right by the door on my way out and neither offered to open the door. I would have offered even if I didn't work there. 5. Doors leading inside the building don't open at night and it takes forever to have someone let you in because undoubtedly the speaker to the inside of the building doesn't work either. The hotel is minimal. Not what I expected for what I paid.

Clean, easy to find, friendly staff. We visited ATL from Savannah for the weekend. Super easy check in, valet was nice and friendly. Their diner was great, Marco was the bartender and was just amazing. HE made the experience 1000% super fun and enjoyable!

warning if you have a new born or a child do not go here i had my 2 month old son and the heat kept turning off. its decemember. when talking to the manager ricky he said there nothing he can do and want me to book another night the nerve of him no acommidation and disrespect i see im not the only one that could see he not a fit manager thank you renee for all your help you need a raise

Renovated mid century hotel with limited amenities. Balcony is not worth the upgrade. Terrible view and no privacy. Restaurant has changed from what's online and it isn't open same hours. There's some cute decor additions that somewhat hide it's basically a poorly remodeled old hotel. Tapestry properties are always hit or miss. Definitely a miss.

This hotel was just a bad experience. Upon entering, it was apparent that the A/C in their lobby was broken. In July. In Atlanta. So it was HOT. After waiting in a very slow-moving line at check-in, my partner and I were told that the room we had chosen wasn't ready, so we were assigned a new one. A little annoying but whatever. Next, one of their elevators was broken. So everyone had to wait in line, in the hot lobby, to get on the only working hot and crowded elevator. The room was fine, the sheets had some stains here and there, and some of the furniture was scuffed and kind of damaged. Around 11PM, we noticed our bathroom floor was covered in water, apparently there was a leak somewhere. The front desk moved us from a room with a king bed, to a room with two queens. No romantic vacation for us, I guess. While getting ready to check out, I noticed the fridge in the room was leaking, I didn't have the energy to care. This was a bad stay. I wouldn't recommend it to anyone

The bathroom is dirty and gross. The toilet seat is wobbly. The walls are dirty. Housekeeping cleaned but never replaced the towels. We had no towels all day until 8:46pm, when after multiple calls to the front desk... I had to walk down to the front desk and insist on getting the towels. The restaurant in the hotel, Social 62, has terrible service, and we ended up leaving and going to Ted's where we were treated very well. The American Hotel is a terrible place to spend your time and money.

This hotel was great for the area of the State Farm Arena. Walking distance to various locations of restaurants and stores. The customer service is top notch and would definitely recommend.

Mr. Ricky was extremely accommodating. His professional, friendly personality was a breath of fresh air that made our experience delightful. Thank you very much!

Very unprofessional establishment! If you want to be treated poorly make sure you ask for the manager, Ricky. He refused to provide any assistance that would help us keep our reservation.

Shout out to Fallon in The American Hotel Restaurant! Amazing service!! She ran the entire bar for hours completely by herself. PLEASE hire some help for her ... ridiculous that only 2 people were working the entire restaurant. A VERY long wait for customers BUT Fallon was ON IT!

How does a hotel close down their swimming pool on memorial weekend? One reason week booked the hotel was because of the pool!