The American Hotel Atlanta Downtown, Tapestry Collection by Hilton

I had no idea if the historical significance of this hotel so it was an added bonus to learn about it during our stay. The staff was super friendly and knowledgeable, and front desk attendant Eric Hardy was extremely helpful in accommodating our requests. The parking attendants (especially Mia) had such friendly and cheerful attitudes every time we picked up and dropped off our rental car. Overall it was a great experience and I'd definitely stay here again.

We booked for the location, and were pleasantly surprised by the facilities and staff. Some things contradicted other reviews that were written before our visit. There was daily effective housekeeping and a hot water brewer in the room. Comfy bed and pillows, blackout curtains, quiet at night. The lobby seemed secure despite people from all walks of life in the vicinity. The gym, pool and boardrooms were all great. And best of all, we were unexpectedly granted an early check-in for no fee. We wouldn’t hesitate to book again if we wanted to stay downtown.

Came here for the weekend from Tampa for the bills game and just have to say… this place is great! We booked it because it was close to the stadium (less than 1 mile away) and the location lived up to the expectation. What made it even better though was the concierge, Renee. She was so helpful and super welcoming! She accommodated all of our needs super quickly and without hesitation, all while assisting multiple guests at once. The hotel itself is nice, but Renee was the icing on the cake- she deserves a raise!!!

I’d first like to say the staff at the hotel were very friendly. Check in, when we had to call and get towels, they were nice and responsive. But, the hotel really did not meet my expectations for cleanliness and overall experience. The lobby area is very nice, the rooms, very disappointing. The carpet in our room was DISGUSTING, like looked like it had never been cleaned. We had a small balcony with a cute view but the balcony had a puddle of black water and was over all gross. My step daughter walked out, not even on the wet spot and came back in and her feet were black. We had a two queen room and it was tiny. You could barely walk around the beds. The hallways smelled like cigarettes and almost the entire stay you could smell weed coming from various rooms or the balconies, I presume. It literally woke us up it was so strong one morning. I don't really care if people smoke but being in a hotel with kids, it seems like it should be unacceptable. The location was nice, we were visiting the aquarium and we were in walking distance to several restaurants. For a four star hotel I expected MUCH more.

I wanna first start off by saying we had a wonderful time. I wanna give a shout out to a great staff, Eugene, Maleeha, Eric and most of all Renee. We had an issue with the rooms ac not shutting off and they worked together to find us a room that had an updated thermostat to make our stay wonderful. The restaurant was very nice but don't ask for Pepsi, (inside joke). The housekeeping staff was polite and very friendly . I most definitely stay there again.

I had an incredible stay at this hotel! From the moment I walked in, the hospitality stood out. Renee at the front desk deserves a special shoutout. she was so welcoming, kind, and professional. She made check-in effortless and went above and beyond to make sure I felt comfortable and had everything I needed throughout my stay.||The room itself was spotless, cozy, and well-appointed with thoughtful details that made me feel right at home. The bed was unbelievably comfortable, and housekeeping kept everything in pristine condition.

This hotel is just okay. I’ll start with the food then focus on the bad. There’s definitely aspects that this hotel can improve upon. The Good: The staff are amazing and caring individuals. All of the front desk and security that I interacted with had so much energy and passion for their job, it was truly enjoyable interacting with them. Amazing people. The location is also very convenient, only being a few minutes walk from many downtown attractions. It’s also a short walk from a MARTA station so it’s super easy to get to and from the airport. The rooms themselves are fairly nice with retro fridges. They also have good views on either sides of the hotel. Housekeeping was on time every day and did a great job cleaning the room everyday. Everything in my room was functioning and I didn’t need to call the front desk for anything. The Bad: Unfortunately, they definitely have a rodent problem. Although I didn’t personally witness any in my room, I heard them through the night and heard other customers have problems. I over heard people coming to the front desk complaining about mice in their room, and kept waking up in the night to the sound of rodents squeaking from somewhere, which you can hear in the video. Thankfully I didn’t see any which is why I didn’t bother changing rooms. Of course, the staff were very apologetic and accommodated customers, and this was not their fault. I would invest in an exterminator if I was hotel management, this really brings down an otherwise positive experience. Also, there is a single communal microwave, it would be a lot more useful/sanitary if each room had their own microwave. This is less of a hotel thing and more of an Atlanta thing, but there many, many homeless people milling about in the area around the hotel, so just watch out for that. There is security in the hotel, which helps with peace of mind and the doors require a card to enter the hotel. All in all, it’s a good hotel but there’s some flaws that really put a black mark on my experience, that I think they could fix with a little investment.

Nothing special about the hotel. You're paying for the location. The staff was super friendly and courteous but I asked for an extra set of towels that I never received. My mom had to ask housekeeping for an extra set the next morning. The hotel charges $100/night for incidentals and $55/night for parking. There is no option for self-parking at the hotel. Security was on their phone and I witnessed two homeless people walk in. The room was basic. I was just expecting more, especially for the price point they charge. However, it's near popular attractions you can walk to.

The hotel staff was amazing! The restaurant/bar staff was amazing! (So was the food and drinks!) The valet on the other hand sucks! The hotel is valet parking only (which we didn't know) and we were on the motorcycle... They charged us full price for the valet even though I had to park it myself and I didn't even take up a parking spot (I parked off to one side in the garage so I didn't take a parking spot) and they still charged me full price!

We had a few comped rooms here but was chosen due to location. This place is old. It is part of Hilton and def needs renovation. Everything in our room was practically broken. From the front door handle, to the bathtub handle, to the scratches on the door and stains on comforters. Our AC was broken, it stayed at 65 continuously even when we tried to set it higher. The toilet was always running water. Some of the staff were friendly. There is a little store on site for snacks/drinks however there is a Circle K around the corner as well. The only nice thing is they use Lather products!

The American Hotel Atlanta Downtown was conveniently located to Coca-Cola, Georgia Aquarium, Mercedes Benz Stadium and other places and the staff were extremely friendly and helpful! Breakfast was pretty good too. There is security there at all times so felt safe. Shoutout to Ricky at the front for all his help. I interacted with many staff members and have nothing bad to say about any of them. Only 3 stars though because the smell of cigarette smoke and weed permeating through the vents was quite bad. We even tried to let the fresh air in opening the balcony doors but same thing, sometimes stronger. Also, the bathroom door would not fully close, like the wheels were off the track.

Absolutely not a 4 star hotel as advertised. Bathrooms are just meh, barely any privacy since it's a sliding door that doesn't close fully. Fridge in room didn't even work. Balcony not worth the upgrade. Staff was nice enough I guess. Neighborhood is not somewhere you want to go out at night.

Stayed at this hotel for one night while attending a conference in the area. The room was nice and clean. The shower pressure was a tad weak but the temperature was at least hot. The bed was comfortable. I didn't try the restaurant so do not have any thoughts on that one. The location is excellent. There are plenty of restaurants and bars in the area that you can walk to. Would stay at this hotel again.

We booked this downtown hotel because my husband was attending a seminar nearby. Upon checking in, we were upgraded to a different room by Ricky. He was very friendly and helpful with everything. We loved our new room as it was actually like a suite. The bed was comfortable and the shower was great. We left the hotel for dinner at a nearby restaurant but did the breakfast buffet in the morning at the hotel. It is a good location because it is within walking distance to many downtown attractions.

Clean, easy to find, friendly staff. We visited ATL from Savannah for the weekend. Super easy check in, valet was nice and friendly. Their diner was great, Marco was the bartender and was just amazing. HE made the experience 1000% super fun and enjoyable!

This hotel was great for the area of the State Farm Arena. Walking distance to various locations of restaurants and stores. The customer service is top notch and would definitely recommend.

This hotel was just a bad experience. Upon entering, it was apparent that the A/C in their lobby was broken. In July. In Atlanta. So it was HOT. After waiting in a very slow-moving line at check-in, my partner and I were told that the room we had chosen wasn't ready, so we were assigned a new one. A little annoying but whatever. Next, one of their elevators was broken. So everyone had to wait in line, in the hot lobby, to get on the only working hot and crowded elevator. The room was fine, the sheets had some stains here and there, and some of the furniture was scuffed and kind of damaged. Around 11PM, we noticed our bathroom floor was covered in water, apparently there was a leak somewhere. The front desk moved us from a room with a king bed, to a room with two queens. No romantic vacation for us, I guess. While getting ready to check out, I noticed the fridge in the room was leaking, I didn't have the energy to care. This was a bad stay. I wouldn't recommend it to anyone

1. There is no one to help with luggage. 2. I had to pick up my room service because they "don't " deliver. 3. The pillows are terrible and did not help me sleep. 4. Two of the guys who work for the hotel were standing right by the door on my way out and neither offered to open the door. I would have offered even if I didn't work there. 5. Doors leading inside the building don't open at night and it takes forever to have someone let you in because undoubtedly the speaker to the inside of the building doesn't work either. The hotel is minimal. Not what I expected for what I paid.

Renovated mid century hotel with limited amenities. Balcony is not worth the upgrade. Terrible view and no privacy. Restaurant has changed from what's online and it isn't open same hours. There's some cute decor additions that somewhat hide it's basically a poorly remodeled old hotel. Tapestry properties are always hit or miss. Definitely a miss.

The bathroom is dirty and gross. The toilet seat is wobbly. The walls are dirty. Housekeeping cleaned but never replaced the towels. We had no towels all day until 8:46pm, when after multiple calls to the front desk... I had to walk down to the front desk and insist on getting the towels. The restaurant in the hotel, Social 62, has terrible service, and we ended up leaving and going to Ted's where we were treated very well. The American Hotel is a terrible place to spend your time and money.

Mr. Ricky was extremely accommodating. His professional, friendly personality was a breath of fresh air that made our experience delightful. Thank you very much!

Very unprofessional establishment! If you want to be treated poorly make sure you ask for the manager, Ricky. He refused to provide any assistance that would help us keep our reservation.

Shout out to Fallon in The American Hotel Restaurant! Amazing service!! She ran the entire bar for hours completely by herself. PLEASE hire some help for her ... ridiculous that only 2 people were working the entire restaurant. A VERY long wait for customers BUT Fallon was ON IT!

How does a hotel close down their swimming pool on memorial weekend? One reason week booked the hotel was because of the pool!