Sarah Zacharias
Google
My housing experience with AUR was extremely disappointing—so much so that I ultimately withdrew from the program, despite enjoying the travel opportunities and social aspects.
Upon arrival, our apartment was in unacceptable condition. There was leftover food in the refrigerator, dirt and trash throughout the unit, unclean beds, and visible stains on the walls. Shortly after moving in, we discovered a cockroach infestation and even live rodents. Despite repeatedly requesting a professional exterminator or alternative housing, my concerns were ignored until I personally went to the Student Life office in tears after finding more than ten cockroaches in my bathroom. Phone calls I made about the issue were disregarded entirely.
Additionally, the housing amenities were not as advertised. The apartments were promoted as having air conditioning in the common areas, yet there was none. AUR also stated that towels and bed linens would be provided for each student; however, only some of my roommates received them, and those that were provided were molded and unusable.
Overall, my experience with AUR housing was misrepresented and mishandled. The lack of cleanliness, pest control, and responsiveness created an unlivable environment. I would strongly recommend that students consider other institutions that prioritize their well-being and deliver on their promises.