The art hotel

We stopped here for the first 2 nights on a Women’s Expedition tour of Jordan. It was a bad introduction to that beautiful country. Whilst it is conveniently centrally located the downside to that is it is on a busy road junction in Downtown Amman and the hotel was extremely noisy as it doesn’t have adequate sound proofing. Traffic runs until the early hours of the morning, honking and tooting, and this started again early morning. If you are lucky you will also have a traffic officer tooting his whistle for hours too. The entrance to the lobby is a corridor of attractive souvenir shops with beautiful lighting and the lobby itself stunning with its reproduction of The Treasury of Petra. There is a lift to all floors which is good but if you want to use stairs it’s a bit of a grubby adventure. The rooms are basic but have a/c and a nicely decorated wall (art?). The beds reasonably comfortable but the bathroom was old and tired and needed a good clean. In my washbasin I had some urinal balls which gave the bathroom a horrid smell. Breakfast whilst a good view from the top floor, was basic. Fresh omelettes but limited average mezze and presented with not much care. No fruit.

I loved the location. First room had a sewer smell, thus I asked to be changed to a different room which worked just fine. I stayed over 25 days here, and I chose a room facing the Main Street which was noisy, but I wanted to live the experience. Breakfast was ok, but if they don’t have enough guests, no buffet and you will get a plate of their choice. They lack the experience when it comes to American coffee!!! Loved the staff at the restaurant and the front desk, but they have a so “called manager” who greatly lacks the hospitality experience, so don’t expect them to receive anything and hold it on your behalf. I had to cancel appointments and be tardy to events due to this unavailable service. I had to wait for my laundry to be delivered as they will not do that on my behalf, and I had to wait for packages to be delivered due to the fact that they will not provide this simple kind of hospitality. This is the main reason for gave them one star, but If you don’t mind this last point, then it is the hotel for you.

Really not recommended! The 5/5 Ratings without any comments seems dodgy and fake, because if you really have been there, there is no chance you rate this hotel a 5/5. The Art Hotel seems to be under a bad management and urgently needs improvement in many ways. They might rely too much on the fact it is mentioned in the Lonely Planet (why?) and tour groups us the hotel as a base. The rooms are shabby, dirty (think hair, dirty towels, faulty electrical wiring, the list goes on and on). The mostly male staff (except the very kind front desk lady) is desinterested and send some very weird vibes towards female travellers. One of them asked me straight away at check in - without doing anything, if i could mention him in a „good tripadvisor“ review. I would like to know why. This is highly unprofessional. Breakfast is as basic as it gets, the lift is a death trap in case of fire (the stairs seems to lead to nowhere, others end op in a dodgy, dirty kitchen). The windows are not double glazed, so the loud noise of the honking is keeping you awake. The location though is pretty good, right in the centre and walking distance to many interesting sights and restaurants. But that’s basically it. We toured Jordan and stayed in Hotels, which have less stars (2*), but where much better. Its a clear no from me.

The location of this hotel is convenient for shopping and walking to local attractions but unfortunately, that is the only good thing that I can say about it. It is dirty, the halls are dark and dreary and felt dangerous at night time. My door did not have an extra security lock and the peephole was blocked so that you could not see who was knocking. The towel (they only give you one towel per room) was grey and hard from wear and tear and felt dirty. The lobby is very dark and loaded with old dirty furniture. There is no place to sit and connect with fellow travelers. You must walk past shops to get into the lobby so it is difficult to find, look for the small sign on front of building between the shops if you must stay here. By far the worst hotel that I stayed in while in Jordan. If you can, stay elsewhere.

This hotel is Fabulous at every aspect and it is underrated. It should be rated 4 STARTS!|1. Customer service is excellent! |2. Staff at the reception are tremendously helpful, welcoming, friendly and genuinely try to make your stay pleasant! |3. The ambience of the hotel restaurant is phenomenal! |Food is delicious. |Waiters are friendly, polite, professional and provide fast service. They go out of their way to help you. For instance, the restaurant kitchen at the hotel closes at 10:30PM. No more food is available. However, if you're hungry, they are willing to order food for you from the neighboring restaurants and bring it to you! So, I really appreciate their effort!|At night, the lights are dimed as they play variety of music. It gives you a sense of tranquility.|4. Location is exquisite! The Art Hotel is in a very strategic location. It's close to everything you can and cannot think of, such as:|Clothes, antique shops, modern and traditional restaurants and Cafe, Currency Exchange, Herbs shops and pharmacies. If you want to shop or explore authentic ambience, this is to place to be at!|5. Housekeeping was great and helpful.|6. Cleaniness of the rooms, restaurant and hotel is impeccable.|Everyone in this hotel works hard and really appreciate their endeavors!

This place has serious hygiene and maintainece issues and I would not recommend a stay here! Upon arriving to my room, there was dried pee on the toilet seat and only half a roll of toilet paper. Gross! The other issues: the shower did not drain properly and I could only take a 2 minute shower before it would overflow over the lip, the TV remote had no batteries, hardly any light (it appeared a light fixture had been ripped out of the wall), the water bottles provided expired several months ago (not that water actually *expires* but it makes me wonder where those bottles had been sitting for years...) and the breakfast was pretty poor quality/selection.

Very poor hotel. I didn't choose to come here, I was moved from another hotel where I reserved and was fully booked. Rooms aren't clean, staff unprofessional, and very poor breakfast. I didn't even have breakfast at the hotel though it was included in the price, I went out and had it in the streets. Hotel Location is close to many attractions but in the middle of a very very busy street in downtown Amman. Not recommended.

I stayed here twice in my stay in Jordan. It is central to everything in Amman, food places, shops, the museum, amphitheatre etc everything is near. The rooms are comfortable enough, shower works and is powerful with hot water. The reception area was clean. Breakfast is standard for the country, cucumber pitta hummus etc. Delivered to your room for you on a tray. When I arrived late at 2am, my room wasn't cleaned properly and had no sheets on the bed. I was so tired and couldn't find anyone to ask at reception I slept in my sleeping bag for the night and changed rooms the next day. This room was much better. It does the job but Amman is noisy so you will get woken up by the beeping cars outside! Use the lift not the stairs... the stairs are construction sites!