The Artesian Hotel, Casino & Spa

A mostly lovely stay soured at the end by an awful member of staff. The hotel is gorgeous, the decor and the overall vibe is fantastic. The bathhouse is wonderful and the fitness centre is surprisingly good for a hotel. We dined at the restaurant and had a fantastic server whose name I have sadly forgotten. The food was expensive but tasty, and the service was fast and friendly. We did not use the pool as it was extremely busy (spring break so expected), nor did we opt for a massage as the prices are insane. Sadly, it all turned sour at the end of the night when we decided to check out the lounge for a drink. We sat in and there was nobody behind the bar, and no way to order drinks. We sat here for a solid 10-15 minutes before someone finally showed up. The bartender did say hello when she finally arrived, but then proceeded to sit on her phone and pretty much just ignore us. I asked a few questions regarding drinks and was met with some of the worst attitude I’ve ever experienced from serving staff in my life. She was absolutely in no way interested in serving us, answering any of our questions, or listening to us. At this point we opted to leave the lounge and call it a night. It’s a shame as before this experience we had been very much enjoying our time at the hotel. Overall, the duration of our stay was a pleasant one; the hotel is nice, the facilities are good, and the restaurant is enjoyable. I would definitely recommend staying here if you can get your room at a good price - $150/night or below. I doubt, however, that we will return here any time soon, as our experience in the lounge was enough to turn a positive experience into a negative one.

So disappointed - pictures looked beautiful online. It is a nice property, but according to front desk "hasn't had much-needed maintenance in 11 years." Our room was not dirty, but the carpet was stained and paint/dry wall was peeling in bathroom. Noticed what appeared to be soap scum in the shower bottom but disregarded as housekeeping maybe not washing the cleaning agent down adequately. Unfortunately, that soap scum was scum. Son took a 5-minute shower the first night and the water didn't drain. It was late and we were too tired to complain that night, thinking it would drain slowly overnight. It did not. We called front desk early the next morning to send maintenance. No one ever showed up. We checked out not even being able to shower in a $260 per night room. Thank goodness we only stayed one night. We complained upon check-out, and front desk looked surprised no one showed up for maintenance issue. They said they could offer $50 credit (we should have taken it) or talk to manager. We asked for manager, but evidently no manager works on the weekends???? They provided a business card. We emailed Mr. Abla and waited a week for a reply - nothing! We called Mr. Abla, and no return call. Next step is to dispute with credit card company. This is totally unacceptable. On a positive note, casino was small but OK, pools/bath house/spa looked nice, and our dinner was fantastic! We won't ever go back sadly due to poor room maintenance and awful customer service (aside from restaurant - great food and service there, including restaurant manager who checked on us twice during our meal, and accommodated a request to change the bar television channel to catch an NCAA basketball game).

Enjoyed our weekend. Room was nice, staff very friendly, and shops were great. Especially enjoyed dinner at the Springs 😋 Great place for a weekend getaway. Only complaint was the amount of cigarette smoke in the casino. We couldn't get past the cloud at the door 😌

Came here for a quick girls getaway and to gamble a little. The room was spacious and nicely appointed. The bathroom was nice and clean. The restaurant was very good, the rib eye was delicious. Enjoyed a leisurely breakfast before heading back to the Dallas area.

1st room was damp, moldy, and mildewy; couldn't breathe as soon as opening the door. 2nd room smelled overwhelming like urine. Finally after the 3rd room assigned were we given a clean room, or so we thought. Mascara a long the edge of the sink and a few choice dark curly hairs on the edge of the tub. Sheets kept pulling off the corners of the bed that night and in the morning I looked where it had pulled back exposing a dark yellow stain on the mattress or mattress pad I'm not sure which and I wasn't about to investigate. I would buy a tent and camp at the national park down the street before spending another night here.

Very surprised.......Typical Indian type business.. Hotel was rebuilt but very cheap or low end looking. Tried to make it look classy but everything was done on the cheap. Kind of like a " SUPER 8 ". Casino sucks like all Indian property. Built to make Money on the cheap. Go to Vegas where you don't have to pay just to play their games.

Was here for a single night for business on site and enjoyed my stay. Room was clean and sizeable with a very large glass enclosed shower. Meeting space was adequate, clean, and quiet. Staff were phenomenal. Ate 4 meals in the restaurant and all were good to quite good. Didn't bother with the casino but understand it is a typical cancer box with blinky lights and noise-- not my thing. Could walk to a terrific donut shop or to the Chickasaw Recreation Area with ease.

Had 20 ppl from northern Oklahoma, Dallas, and Colorado come for a 60th bday/a couples proposal and was a complete disaster. These 2 occasions had been planned for a year incl a photographer. ||The hotel is a facade for a motel. ||Upon checking in the room some of most apparently issues incl: poop on toilet, longs hairs in the display folded towels, huge chunks of dried pieces of bread on floor, and here’s the grand one—a sex toy on the floor. Rented the suite specifically for spa bath but there was no way we were any going to use it. Immediately canceled reservation for second night. The room was never cleaned. The furniture was frayed, any handles the finish is coming off. Every light incl sconces in bathroom had diff types of bulbs. There is no attention to detail at this motel. Contacted manager and stated “cleaning must have run out of products and forgot to go back to clean”||Dinner had reservation for 3 mos in advance and confirmed week and day of and we were sat an hour+ late. This was dinner: waitress came took order, a diff waitress delivered order. The photographer’s meal came separately in 4 diff parts. She got a sweet pic of our empty water glasses. I had to find someone to get our check so we could get out of there. ||The food was Denny’s quality at best. ||Casino: a tax of a dollar is charged on every play at the tables but interesting it wasn’t at some or depending on dealer— is that that legit?||||Hated we were so far out and far into this mess that we were stuck there for the night. ||||I contested charge with my cc and let the managing director know he offered to make it up with a stay…well I’ve left 3 vm w no response. ||||Should I post pics of poops, sex toy, hairy towels etc bc I have them?