michael o
Google
So booked a night in this hotel on a Wednesday to stay on the Friday gave my card details was told it was just policy and we could pay on the night we stayed, anyhow that night the rate was taken from my account, I thought it was odd but I just thought no big deal will have to pay when we got there so happy days, anyway turned up on the Friday night with my wife looking forward to our night at the hotel to be told we didn't have reservation and we were a no show on Wednesday night, So I thought xhrist I should have read the email confirmation I didn't, anyhow lovely lady on reception Maeve cool and calm and professional said not to worry it was obviously a misunderstanding and with that proceeded to book us into another room, we were upgraded to a suite which was a fabulous room wife was delighted, it was spotless, one of the nicest hotel rooms we have been in, in a long time the breakfast was to die for the service second to none, need to mention security guy outside absolute gentleman couldn't have been more accommodating re parking and again extremely professional, so to finish great hotel, great team, reasonably priced, great food. Will most definitely be back again. Thank you from two very very happy guests