Brad C.
Google
The Ashok is a visually impressive hotel with beautiful, old colonial-style architecture and a real sense of grandeur. The building itself has character, the public spaces feel historic, and the room sizes are excellent — very large, comfortable, and generous by modern standards.
However, the experience falls well short of what you’d expect from a five-star hotel.
While the rooms appear clean, they are noticeably dated. Details like mould in the silicone around the shower undermine the overall presentation and suggest maintenance hasn’t kept pace with the hotel’s positioning.
The biggest disappointment was service. Every interaction at the front desk felt rushed and disengaged. On more than one occasion, staff walked away mid-conversation, including while I was speaking about my room key. A sense of welcome or warmth — something fundamental at this level — was completely absent.
My room key (5th floor) failed four separate times, requiring repeated trips back to reception just to access my room.
Using the gym or pool was also surprisingly inconvenient. The pool is not integrated into the hotel experience, requiring a separate registration process with ID, taking around 15 minutes simply to "register" to go for a swim or workout. That kind of friction is the opposite of the seamless experience expected at a five-star property.
In summary:
Beautiful architecture and generous rooms, but dated facilities, poor service engagement, and fragmented amenities make the overall experience feel far below five-star standards. With investment in staff training, maintenance, and guest experience, this could be a truly outstanding hotel — but right now, it isn’t there.