Kathy M.
Yelp
Was looking forward to having a delightful dinner with college friends while on a weekend escape, as we had with every other dining establishments this weekend. First, I will start with a positive: our waitress was very nice, attentive and helpful, and listening to the other wait staff it sounded like they were equally kind and knowledgeable. The appetizers were interesting and inventive and were not bad. We ordered the focaccia basket, the mezze platter and the pheasant dumplings. The meals came shortly after the appetizers were cleared. My dining companions ordered the pork chop and the pheasant, which they enjoyed as they had been seasoned well and cooked appropriately. I had ordered the Wagyu steak, which was ordered medium rare but came out not only over cooked but unseasoned and had an off putting texture and flavor, I can describe it as a wet (but not juicy), rubbery piece of meat with faint aftertaste of plastic. I can only assume what could have been the issue as the manager did not take a moment to discuss with me as a caring, professional in the hospitality business should. He asked how everything was, and as I thought they would care to know the preparation was off, I politely told him the steak was over cooked and had no flavor and odd taste. He grabbed the plate, looked at it, abruptly turned and walked away while, angrily stating "That is medium rare". I was surprised by this but assumed he was taking responsibility and walking back to kitchen to talk to kitchen staff and make things right either with a new plate or come back to apologize and explain the issue. Neither happened. I was never offered another meal in its place. In fact, although he came back to our dining area in more than one occasion he did not even give our table a glance. This could have been a learning and teachable moment, figuring out what had caused the issue and what should be done in future to avoid this from happening again, unfortunately it appears this "manager/owner" chose to be unprofessional and take no responsibility. Sad, as it is a beautiful location and the wait staff were pleasant. I would not recommend this place to anyone, as there are many other nearby dining establishments with excellent food, drink and servers and management who understand what "hospitality" truly means.