Anon A.
Google
I’ve visited Japan multiple times and have always admired and respected Japanese culture and etiquette — I bow, I say arigatou gozaimasu, and I genuinely try to follow local customs wherever I go.
However, this hotel was such a shock. The Japanese man at check-in was incredibly abrupt and blunt, no warmth, no welcome, just cold and dismissive. We’d just come from other cities where hospitality was amazing, so this was a real letdown. We actually wanted to leave right then and there.
The following day, we had another unpleasant encounter with a different reception staff member (non-Japanese) when asking to borrow an iron again — same rude attitude. We checked out this morning and honestly couldn’t wait to get out. No “how was your stay,” no smile, no basic courtesy — nothing.
If you’re someone who values good manners and genuine hospitality, don’t stay here. The rooms were dirty, and the staff’s attitude matched the lack of cleanliness. Truly disappointing for Japan.
Still shocked at the Japanese staffs attitude.