Keshnee P.
Google
I was very disappointed with my dinner at The Balmoral Hotel restaurant. The breyani was mushy with the wrong cut of meat and hardly any meat or potatoes. The chicken curry was shredded and unappetizing, the pasta was cold, dry and topped with unmelted cheese, and the fish was processed with a thick, floury batter that tasted cheap.
The roast beef was dry, charred, and mostly surrounded by onions and garnish with very little actual meat, at one point there was none left at all. The stir-fry noodle station had no staff to assist. There were no rotis or breads offered even though there was a potato curry, and no other veg options like dhal to accompany it.
The trifle had no fruit or cream, although the custard was excellent. The tea and coffee station was set up right next to the desserts but apparently not part of the buffet, which was confusing and disappointing.
The manager on duty was unprofessional, dismissive, and even discussed my complaint with other staff in front of guests. For R235 per person, I expected much better quality, flavour, and service. The entire menu and preparation methods need serious review.