Suzanna S.
Google
I was extremely disappointed with my experience, particularly given the level of service I expected from this establishment.
I had a confirmed reservation for the Après Ski Chalet experience at 9:30 PM on December 23rd. Although Los Angeles was under a weather advisory for rain, I proactively checked both my email and OpenTable and saw that my reservation was still confirmed. I also reviewed the FAQs, which stated that the chalets are covered and did not mention any cancellations due to inclement weather. Since I received no communication from the restaurant—and even received an OpenTable reminder two hours before my reservation—I reasonably assumed everything was proceeding as planned.
Upon arriving, I was informed by the host that my reservation had been canceled and that all guests had supposedly been notified. I explained that I received no email, call, or message of any kind. A manager then came over and dismissively suggested that I “just have a drink at the bar,” without offering any form of compensation or acknowledgment of the inconvenience. The comment felt condescending and left me feeling embarrassed and unwelcome, which ultimately led me to leave rather than stay for an experience I was no longer excited about.
What made this even more frustrating was that I Ubered specifically for this reservation, incurring time and expense, and was not offered any meaningful solution or goodwill gesture. I was told someone would follow up with me afterward, but I never heard back.
This experience fell far below expectations, especially given the premium nature of the chalet experience. I truly hope management takes this feedback seriously and considers offering compensation or a future chalet experience to make this right. I would like to give this place another chance, but this situation was handled poorly from start to finish.