Coco
Google
My friends and I visited The Barn by Odin on December 14 to celebrate a friend’s birthday. As our group was relatively large, I contacted the restaurant in advance via email to make the reservation, explain that it was a birthday celebration, and inform them of our friend’s food allergies. Prior to our visit, the restaurant’s responses were prompt and polite, and they even kindly offered to prepare an allergy-free birthday cake for an additional charge. This gave us a positive impression before arriving.
Unfortunately, the actual dining experience almost completely ruined what was meant to be a birthday celebration.
Upon arrival, the server greeted us by saying, “Oh hi, you’re here for the birthday celebration dinner, right?”
We were all shocked and could only respond, “It’s supposed to be a surprise.”
The surprise was immediately ruined, and there was no apology or attempt to remedy the situation from the staff.
This was followed by an extremely slow and poorly managed service flow.
We were seated at around 6:00 PM, ordered our drinks promptly, yet waited nearly an hour before the drinks were served. The first dish also took over an hour to arrive and was merely a small, unremarkable appetizer.
For the second course, we chose oysters, which unfortunately contained shell fragments and were served at room temperature. Some guests later experienced stomach discomfort, raising serious concerns about food safety.
Even more alarming, one of our friends discovered a used piece of chewing gum inside a folded napkin before even starting the meal and almost used it to wipe their mouth. This level of hygiene is completely unacceptable. When we reported this to the staff, they simply denied responsibility and offered excuses, without any formal or sincere apology.
Although the pace of service slightly improved after repeated complaints, the overall service remained chaotic and unprofessional. Throughout the entire evening, there was no proper apology from the restaurant. In the end, the only compensation offered was a 50% discount on drinks, which was entirely disproportionate to the overall experience.
We had dined at The Barn by Odin several years ago and had an acceptable experience, which is why we chose to return for this special occasion. However, this visit was deeply disappointing in terms of service quality, food standards, and hygiene.
This will be our last visit, and we will not recommend this restaurant to others.