Felicitas
Google
I had a really disappointing experience here. My boyfriend and I stopped in for coffee before catching the ferry, and since we weren’t sure about timing, we ordered everything to go. I also ordered breakfast and asked the waitress, a blonde girl, for cutlery for both of us. She only gave me one set, and when I politely asked for another, she replied, ‘That’s why you don’t order for take away,’ in a rude tone before handing me more cutlery.
I told her that I felt her response was uncalled for, but instead of addressing my concern, she started making comments about me as if I wasn’t sitting right there. She continued like this for a few minutes, and I felt genuinely bullied and uncomfortable, especially as I showed her I could hear her.
I ended up leaving immediately, feeling humiliated. This behavior was completely unacceptable and unprofessional. I definitely won’t be returning, and I hope management addresses this kind of treatment. No customer should ever be made to feel this way, leaving the place sadly and uncomfortable.
What a contradiction with the posters in the wall.. 🙄