Darryl E
Google
The location within Manilla's "walled city" was great -- surrounded by streets lined with bustling food stalls, historic buildings, parks, and extended sections of the old wall for walking. The room had a comfortable bed and the basic necessities for a comfortable stay (including large windows with a view of the city). ||All that said, we happened to stay on the night of a religious event that lasted 24 hours, with gathering of hundreds of people, parades, and rituals that closed down the streets surrounding the hotel and entrances to and from the walled city, and no one informed us of this annual event in advance. As we needed to catch an international flight early in the morning (in the middle of this event), we were left desperate the evening before when learning of the street closures and potential of taking 3 hours to get to the airport for an 8:00 a.m. flight (normally a 30-45 minute drive). No Grab cars or taxis would "accept" a ride call due to the impossibility of getting to the hotel. We only learned of this issue upon returning from dinner the night before our departure at 22:30. No one at the hotel had mentioned anything about this until we inquired at 22:30, having had to walk back to the hotel, when no cars could get through the crowded streets. The front desk staff kept repeating that the roads would be closed, but offered no suggestions. Finally, they offered the possibility of a hotel transfer at 4:15 a.m. (presumably the car was already at the hotel so would be available to transfer us). This cost 3 times the amount of a Grab car, but at least we made it to the airport. While the hotel has no control over the event taking place, since it is an annual event - and obviously has consequences for hotel guests - it is inexcusable that there was absolutely no notification of the event (or its disruptive consequences) communicated. With a bit of planning and communication all the anxiety created could have been avoided.