Cody B.
Yelp
The hotel itself is nice, but beware of hidden charges and poor management. My family (my wife, myself, our 2 year old, and 5 year old) stayed here for 2 nights. After checkout, I was shocked to find two additional charges on my card for 100 dollars and 150 dollars, plus the hotel kept my 200 dollar incidental deposit.
When I called to ask why, I was transferred to the front desk manager, Kelly, who was extremely rude and dismissive. She claimed my family had "trashed the room" and that there was a "horrible stench." When I asked for clarification, she mentioned there was a dirty diaper left behind. Yes, that was my mistake, but to be charged 450 dollars in total for a single overlooked diaper, some sand from the beach, and normal family use of a hotel room is absolutely outrageous.
Instead of resolving the issue professionally, Kelly told me (in so many words) to get lost, threatened to report my Hilton friends and family discount to corporate, and made the entire situation worse. For someone in hospitality, her lack of professionalism and basic conflict resolution skills was shocking.
I have stayed in many hotels and never have I been treated this poorly or charged such unreasonable fees. I will not be returning to this property, and after this experience, I have little interest in staying at a Hilton property again.