Mike West
Google
We’ve eaten here before and had a much better experience in the past, but unfortunately this visit left us disappointed.
Food:
The food was decent, though nothing spectacular. I had the pow wow taco, which was basically a very tomato-heavy chili on an average piece of frybread. The turkey sandwich was decent. The ploughman platter was decent as well. Presentation of the dishes were nice, but overall, the food just didn’t stand out the way it once did.
Drinks:
This is where things really went off. I ordered the same espresso martini three times, and every single one came out differently. When we questioned it, our server insisted they were made the same—while holding the first drink next to the second, which was clearly a different color. It felt strange that instead of acknowledging the difference, he argued about it.
Service & Safety Issues:
The bigger concern was the service and how issues were handled. My wife sat in a patio chair that turned out to be broken, with a jagged rusty edge that cut her leg and tore her pants. When we brought it up, the server seemed annoyed and just said he’d “remove the chair from service.” My wife went to the washroom to clean the wound, which was already irritated, and I asked to speak to a manager—mostly because of the dismissive attitude.
When the manager arrived, things got no better. She referred to it as “a little scratch” and seemed more annoyed than concerned. She even kept putting her hand on my wife’s arm while talking, which felt awkward. Another manager came out later with a first aid kit, but it was clear he had no real medical training. No one offered a sincere apology, no acknowledgment of the torn clothing or poor service, and after that point, no one checked in again—we had to flag down our server just to get the bill.
Final Impression:
Yes, they comped the incorrectly made drink, but that was the only gesture made. I’ve been to casual, less expensive restaurants where small mistakes were met with genuine apologies and a comped item—here, at a supposedly high-end place, we received condescension, defensiveness, and a lack of accountability.
We had actually been considering having our wedding at the resort this restaurant is part of, but after this experience, we’ve changed our minds. If this is how management handles safety issues and customer concerns, it does not inspire confidence in the rest of the establishment. Quite a shame, because we really wanted to like this place.
