The Belgrove Resort & Spa, West Palm Beach, Autograph Collection

The property itself is absolutely gorgeous — beautifully landscaped with stunning grounds. I truly believe that once the team is fully staffed and better trained, it has the potential to become a premier destination.||Unfortunately, during my stay, several service and hospitality elements fell through the cracks. I travel frequently and hold the highest Bonvoy status, and I chose to treat myself to a stay here for my birthday. I shared this with the front desk at check-in, as I had already been on the road for over two weeks.||Upon arrival, I waited about five minutes for the valet — not a major issue on its own, but surprising considering the $50/day valet charge. The valet did not offer assistance with my luggage nor hold the non-automatic lobby doors, which are difficult to manage when carrying two roller bags.||My room was upgraded to a small king with a pool-view balcony. The space was comfortable, though the desk was cluttered with expensive minibar items. I did appreciate the Ambassador gift.||Service in the restaurant could benefit from further training; my starter and entrée were brought out at the same time, which left me rushing through the first course so the main dish wouldn’t get cold. On a positive note, the bartender, Alana, provided excellent service. Still, given that it was my birthday, it would have been nice to receive some small acknowledgment.||I attempted multiple times to reach both the front desk and the spa by phone, but the calls went unanswered and even disconnected while I was trying to get through.||The highlight of my stay was the pool staff. Shanrique was warm, kind, and genuinely made me feel seen and cared for. Ralston was equally attentive, cheerful, and helpful. Their hospitality stood out above all others.||At departure, I again struggled with my luggage without being offered assistance — even as a manager stood nearby.||I would recommend investing in more comprehensive staff training, especially around guest awareness, anticipating needs, and celebrating special occasions. The property has incredible potential; with stronger service consistency, it truly could shine.

We celebrated a friend’s birthday at the spa for the day, and it was pure bliss! The moment you walk in, the relaxing scents set the tone. The resort has a mango theme, which I loved. We started with a wellness mango-turmeric shot, got changed, and enjoyed the vibro-acoustic chairs before our massages—so incredibly relaxing. Afterwards, we used the steam room in the ladies’ locker room, and once our friends finished their treatments, we spent time at the pool. Being able to order lunch on-site made the experience even better. The food wasn't great, but the spa experience made it worth it. Such a fantastic day!

I recently visited on a day pass and had a wonderful experience. While the surrounding construction is a bit of an eyesore right now, once you’re inside, it’s fantastic. The property is beautiful, and every staff member I interacted with was respectful and professional. Kudos to the GM, whatever you are doing is working and it shows. The pool area had a great ambience, and the live music was such a nice bonus. My server, Bahama Mama, was amazing—so friendly, attentive, and considerate. When I accidentally entered the wrong tip after ordering two drinks, she kindly double-checked with me in such a professional and respectful way, which I really appreciated. Overall, I’d definitely recommend this place to others. It’s a great spot to relax, and I loved the adorable little cabana seats for the kids.

Our family had the most wonderful experience thanks to Bahama Mama, who made our first visit truly unforgettable. From the moment we arrived, she greeted us with such warmth and confidence, instantly making us feel at home. Her service was impeccable…sweet , attentive, and always on point. Every detail was handled with care, and her joyful spirit made the entire meal even more enjoyable. It’s rare to meet someone who turns great service into a heartfelt memory, but she absolutely did. We can’t wait to come back and when we do, we’ll be asking for Bahama Mama by name!

I am local and my mom and I just went for a spa day to celebrate my birthday, and the staff made it so special for me! I got a glass of champagne and some chocolate. The services from Jill and Patricia were amazing. Even the spa front desk staff were welcoming and helpful. Afterwards, we went to the pool and David who is new was great. Before we left, he brought me a slice of cheesecake and we sang happy birthday. Oh and the man at the security gate is the BEST! Did not catch his name, but he always puts a smile on my face.

Can’t say enough about this property. As first timers to this space in West Palm, we were pleasantly satisfied. Staff- Top Notch. Food-Top Notch. Cocktails- Top Notch. Rooms- Top Notch. Pool and Amenities- TOP NOTCH. While this isn’t a beach front resort, you get it back 10 fold in the laid back vibes. Pool offered live music/DJ both of the weekend nights. We were there over Halloween, the hotel offered a super fun party that evening. We were offered early check in upon arrival as well as an upgrade. Front desk staff were a joy! Our room overlooked the pool with a distant skyline view of downtown West Palm. They offer a free shuttle to anywhere you want except the airport. Runs every hour. Super convenient if you choose to hit the city for shopping or food. They offer bicycles for you use. The property is gated. Hammocks, ping pong, shuffle board. All sorts of pool activities. The gym and spa were great. The pool bar staff need recognition. Those folks go over the top for the Guests. “Bahama Mama” and Paloma were the real MVP’s. Made us feel like we were family. Chef Jeff throwing out your favorite pool side snacks. Delicious!! We can’t wait to go back! Already planning

We only spent one night here, however it was lovely. From the aesthetic of the hotel (coastal blue and white - very nice interior design) to the personalized nature of each interaction I had with team members, they are really trying to provide a super customer experience. They have special details that make that experience all the more wonderful - personalized water bottles for loyal customers, a coin to toss into a wishing well, grounds and views that are stunning, AND the people. Shanrique, in particular, is someone who made an impression - her calming nature, smile, and service are something to be highlighted! The front desk individual as well. We look forward to our next visit.

First time visiting the Belgrove. Of course it’s beautiful. But more striking is the level of service and the greatness in leadership at all levels of customer-facing staff. Incredible to experience such attention and kindness as a guest. This is NOT the norm in the industry, so it was refreshing to experience. I call out Ralston, Mark, Shanrique, Anna, Paloma, and Lisa as some of the most incredible leaders onsite. They should do ALL of the customer service training. I will come back for the level of service alone.

I stayed at the Belgrove for a work conference. It is a beautiful property tucked away in West Palm Beach. This was my first visit to WPB and the Belgrove's ambiance reminded me of a Caribbean resort. Upon check in, I received a complementary reusable bottle with my name engraved! I thought it was because I was a guest at the conference but it's something the hotel offers guests! My room was spacious, clean, and comfortable. I like that there were full sized amenities like body lotion. There was an opportunity to use your device to stream, which I also like. The staff I encountered were warm, welcoming, and friendly. Elena at the bar (Society 48) was really sweet as was John during the lunch hour. I didn't get to take advantage of all the activities they offered due to being at a conference, however, seems like a great place to spend a relaxing weekend.

Our family absolutely loved our stay at the Belgrove Resort and Spa. From the moment we drove through the gates and were greeted warmly by security, it felt like we were in the Caribbean, not West Palm Beach. The staff was friendly and attentive from valet to front desk, and we were even upgraded to a larger room. The pools were amazing, the view was unbeatable, and the pool staff checked on us often to make sure we had everything we needed. We can't wait to return to the Belgrove for our next Staycation!!!

This place is a hidden gym for sure! My friend mentioned it's like Narnia considered the surrounding areas outside this resort. It looks like you are driving into a community but even better. Everyone was super friendly, from the guard gate worker, valet, front desk and pool attendants. We were met with a welcoming refreshing cocktail drinks and because we are Marriot members, we received 2 drinking bottles with our names engraved. The rooms are super spacious. Bigger than most resorts. There are 3 pools, 2 adults only and 1 family pool. Very nice size pools with pool attendants and free floats. The food was very good. Everything was amazing and we had a great time. My kids loved it. The only downfall to all of this is the hidden fees at the end. Ridiculous amount of fees that were not brought up to us before. I should've dispute it but I was too tired and didn't want to ruin my happy mood. According to the FTC, all fees should be advise prior to and nothing should've been a surprise towards the end.

Great resort located in WPB, near Tanger Outlets Palm Beach Mall. I was not aware this resort existed, but found out it is quite new, opened in December of 2024, which makes sense. Once we arrived, we were greeted by the staff and presented with a complimentary alcoholic drink. The staff is super friendly, the rooms are quite spacious (great decor) and they also offer Spa treatments. They have 3 outdoor pools (2 adult pools and 1 family pool), with an outdoor bar and great entertainment (live music and activities). The outdoor bar offers great food items, which were all delicious (fried wings and avocado dip was a family favorite). We stayed here for 3 days and enjoyed every minute of it, we will definitely return as it is close by and reasonably priced. However, one negative thing I can say, which is not specific to this resort, but all resorts in general, is how they charge a $50 daily resort fee plus a $48 daily parking fee. To me this is ridiculous, we are paying to stay at the resort and eating/drinking onsite, so not sure why we have to pay for parking (there are no choices to self-park) and a daily resort fee. Plus, each fee is taxed separately!!! by the end of our stay, it was an extra $125 daily in fees and taxes, on top of the room rate we already paid. At the end of the day, we still enjoyed our stay and these are avoidable fees which is the cost of doing business, I guess.

Took advantage of the Resort Pass app and spent the day poolside at The Belgrove. Comfy daybeds, though unfortunately they are too small to actually use as a bed unless you're under 4 feet tall. The pool chairs are very comfortable and big enough too! Our pool attendant Lee was spot on, whether it was helping direct us to our reserved spot, the restrooms, or whatever else we needed. From the security at the gate checking our reservation, to the front desk staff, to the waitress by the pool, everyone was only too happy to help!

Lovely place. Service is good, though they will get better. All issues were handled with kindness and efficiency. Nice place for a weekend getaway.

I stayed at the Belgrove for my birthday weekend back in May. I was very excited to try this because it was my first time going to West Palm for leisure, and I was also celebrating my birthday on the first thing that kind of threw me off was the fact that when I arrived The front desk associate did not acknowledge that it was my birthday. Seems superficial but I had put in a request on my reservation when I booked the stay. It would've been nice to have my birthday; acknowledged either by a welcome drink or champagne in my room. Secondly, I did feel like the room that I got could have been better, but I do think it could've been because I did check in a little bit early and the only room according to the front desk associate that was available was the handicap room that I was assigned, but overall the property is very clean very nice and very new. It has a shuttle service that allows you to shuttle from the resort to the Tanger outlet and to the central downtown area in West Palm. I believe the limit is about 5 miles they can also give you a ride to the Brightline train station if you come by train. I think I will come back to the properties to try it again and hopefully the experience will be better, but overall, I did enjoy my time. I just was a little bit bummed that my birthday wasn't acknowledged or mentioned, even though I did put it in my reservation when I booked the stay.

Amazing all-around experience. Ideal location that is very comfortable, very clean and the staff is very welcoming and friendly. We enjoyed the pool very much and a special shoutout to the pool bar staff especially Paloma and "Bahama Mama". We stayed in June, came back in July and already planning a 3rd stay.

Disaster..... Do not visit for at least 1 year. The property still under construction. they obviously rushed to open and not concerned about guest experience.

beautiful brand new property. stayed here 1 night this past weekend & enjoyed my stay! unfortunately stayed during a rainy day so we couldn't enjoy the pools. had a yummy mocktail by the pool bar & the servers were super sweet! will definitely be coming back in the future!!

Incredible over all. Staff is incredible and made the experience if you go here, for sure find "Bahama mama" as they call her. Incredible team member and incredible person. Would come back SOLEY for her if the place wasn't as beautiful as it is.

I had the pleasure of staying at the Belgrove Resort right after they opened and I highly recommend it. The staff went above and beyond to ensure everything I needed was taken care of. The hotel is tucked away into a very quiet area and the rooms were amazing. We had amazing themed drinks and the food was top-notch. They also absolutely love dogs and were extremely dog friendly. There was an area I could run with my dog, personalized water bowls, and tennis balls at the check in. If you're looking for a great resort tucked away in West Palm Beach and close to everything the city has to offer, you definitely want to stay here.