The Ben, Autograph Collection

I had the Check In Experience of my Dreams! |I’m really big on good customer service. Derrick was Amazing!! He made us feel like family and was very informative answering questions before we could even ask! I even extended my stay by one night because I was so blown away. The Best Experience I’ve had at a Hotel in a Very Long time. The rooms are decorated nicely with a FULLY stocked bar and Mini Fridge. The water view from our balcony was amazing!|The views from the Rooftop are SPECTACULAR overlooking all of the Yachts.|Overall the vibe of the hotel is very cool.. it feels like “the place to be”. |Oh and let me not forget the Complimentary Welcome Drink that you get while Checking in. |This will be our new go to hotel when I come to Florida.

I chose this location because I was traveling with two teenagers for graduation. I wanted a place that was relaxing, close to shops so the teens could roam and I could not have selected a better place! As an experienced world traveler, I opted this journey over Atlantis in spite of my goddaughter only living an hour away! The room was spacious, the pool was so inviting we tossed our day trip to Peanut Island out the window. You do not need a car! Transportation to get around was super easy. Bring loungewear to hang out in the evenings. It is truly the perfect place. Comfortable beds, pillows and the views add to the list of things that make The Ben the #1 hotel in the area. Very professional and courteous staff. ||I would like to note one thing that happened. Okay, maybe two. The breakfast sandwich on the menu does not state it has aoli on it. My goddaughter will not eat mayo so that was a waste of $ since we were out of time to order another sandwich. I hope they will add that to the menu so others will know. ||The other issue was the day of departure. I forgot something in the safe and called the hotel to retrieve it. Faced with plane departure, I asked the concierge lady for assistance. She had been pleasant earlier in the week, but this time, she did not hear me when I tried to explain we had already called security. Upon passing my items to me, she didn't even acknowledge me. So bad day? IDK. I am just putting it out here since it was quite a damper to our fabulous stay. ||I will be returning again in August to embrace the experience and looking forward to it!

As a travel influencer I was a bit nervous about staying at The Ben because the reviews weren’t the best, but my experience was beyond amazing! From the moment I checked in, everyone was incredibly kind, helpful, and welcoming. I was even greeted with a complimentary cocktail, which was such a lovely touch. The room was clean, beautifully decorated, and very comfortable. The hotel overall feels very high-end and sophisticated. The pool was perfect—lots of sunshine, comfy loungers, and a relaxing atmosphere. The rooftop was also gorgeous, the views were absolutely worth it. The location is on point, they have a free shuttle and bikes if feeling adventurous ♥️ I truly loved my stay and would go back in a heartbeat. Highly recommend!

The Ben does not disappoint! A phenomenal setting in WPB. From the warm greeting at check in with a welcome cocktail to the attention to detail from the staff-excellent service! A perfect girls’ trip! Ali at the concierge desk assisted us with reservations at Spruzzo the rooftop bar and restaurant for an evening with friends and family in a cabana. We enjoyed the rooftop pool and outdoor lunch at the restaurant downstairs. Highly recommend the Ben!

This place is really beautiful. Staff is very friendly. I definitely wish I found this place sooner. Derrick at the front desk definitely was the best. He made sure we felt welcomed and was very accommodating. The rooftop is a really nice vibe, especially at night when you can get a nice view. I will definitely be back.

The Ben Hotel enjoys a fantastic location—easy to reach, with quick valet service that makes arrival smooth. Parking per day is 60usd, what you will not be informed about ahead. The rooftop pool is truly stunning, offering a great place to relax with lovely views. The lobby has an exclusive, upscale vibe, and the rooms are stylish and comfortable. However, the overall service unfortunately didn’t meet expectations. Upon arrival, we were met with an unfriendly receptionist who seemed inconvenienced by us simply check-in. My husbands polite request for a more welcoming attitude only made things more uncomfortable. While other guests received welcome drinks, we were not offered one as she had been absolutely annoyed about her duties. In-room amenities —there were tea bags, but no cups, kettle, sugar, or spoon provided. Despite the hotel offering pool and beach access, there was no beach bag available, meaning we had to carry our panties awkwardly through the hotel. We were given complimentary breakfast (for the rude welcome. Otherwise we hadn’t booked one, as we don’t usually eat breakfast), but the experience left much to be desired. The staff spoke in an oddly childish tone to us, the coffee was burnt, and the wait time for an açaí bowl stretched to 30–40 minutes despite the restaurant being mostly empty. Possibly the worst coffee, tea and croissants we had in our 2weeks stay in Florida. Housekeeping was inconsistent as well—our room wasn’t cleaned on one of our days, and as the cleaning staff spoke no English, it made communication difficult. On a final note, the rooftop bar with a DJ on Fridays and Saturdays might be a plus for some, but light sleepers should be aware that noise can be an issue. Overall, The Ben has excellent potential due to its beautiful design and prime location, but the service and attention to guest experience need serious improvement (as many of the reviews shows) to match the luxury image it portrays…

My wife and I stayed here for two days and had a great experience. The location is fantastic, and all the service personnel were A1. The decor is classy and eclectic. We especially enjoyed the rooftop bar and pool—sunrise laps and evening drinks at Spruzzo were definite highlights. The complimentary bikes were a game changer—we biked everywhere! From the Shops at Worth Avenue to the beach by The Breakers, everything was within a 15-minute ride. Extra points for thoughtful in-room details like a quality hair dryer and a hand steamer instead of a traditional iron.

My overview of The Ben is short and sweet as I can only account for my short stay as I waited for my Bed & Breakfast accommodations elsewhere. My arrival was perfect with the valet/bellhops present to assist the moment you step out. I was quick to inquire about the valet charge or if it was complimentary (those who follow me know I love me some free valet), but they were quick to inform me of the $60 per night parking charge (ouch!). That was a huge “Welcome to Palm Beach”! 🏝️ My surroundings to the hotel were breathtaking with immaculate landscaping and orderly aesthetics ! My check in was mediocre with no real enthusiasm to offer. My room was average and did adhere to its purpose. The breakfast restaurant downstairs was delightful with an abundance of offerings on the menu, but again a bit pricey. I do love the way The Ben offers a full feeling that you are in the heart of Palm Beach, an enriched aura that enhances vacation vibes! My favorite part were the bikes they offer to take in downtown with the locals. I do highly suggest a stay if you find yourself in West Palm Beach, especially if you’re a first time visitor to the area- but be prepared to spend some money! Happy Stay! 🛌

I'm still reeling from my unforgettable night at The Ben Hotel! I was lucky enough to attend the VIP kick-off party for Flavor South Florida, and wow, this hotel knows how to impress. The rooftop pool and bar stole the show - stunning city views, chic decor, and an electric atmosphere. Sipping craft cocktails while taking in the sunset was pure bliss. The Ben's attention to detail is impressive: *⁠ ⁠Sleek, modern design *⁠ ⁠Impeccable service *⁠ ⁠Delicious bites from the in-house restaurant I'm already planning a staycation here! If you're looking for a luxurious escape in the heart of the city, look no further. The Ben Hotel has earned its spot on my 'favorite hotels' list

What a great hotel! I came here for a professional business meeting. the hotel is beautiful, the lobby gorgeous and the places to chill are abundant! This is a great spot to know about is you want to come and have a drink or a coffee! everyone who works here has a smile and is willi to assist. They have an outdoor ice skating g rink across the street as well-come check it out! Everything wonderful! I will be coming there in February for a wedding and I can't wait to see what that's all about!

A big group of us stayed here this weekend for a wedding. Very nice hotel and superb staff.... Rooftop pool and bar and nice lobby bar. My cosmo though was $26 but think that's going rate in W Palm Besch . Rooms are nice and they give you a key on a bracelet.

Stopped by the rooftop bar while walking around the downtown area. The bar was pretty full but the hostess was nice to give us a high top table even though we didn't have a reservation. Tried a couple tasty mocktails and the truffle fries. Servers were very attentive and the ambiance was amazing with the view of the intercostal.

WE enjoyed an event at this absolutely gorgeous West Palm hotel. Staff, ambiance, beverages and food were spectacular! Would like to return as a guest to enjoy all of the wonderful amenities offered here.

My review is for Gerard who was tending bar in the lobby bar in Christmas Eve. He was helpful in suggesting wines when we couldn't decide. Gerard was very friendly and just made Christmas Eve extra special. He is a great asset to Marriott and I look forward to seeing him again in the future.

Heading down to West Palm on the new Brightline. Looking for a Marriott property close to the train station. The Ben fit the bill and more. Incredible hotel just blocks from the station and right in the heart of the main part of town. Checking in was a breeze! Even got a checking in cocktail! headed up to a very nice room just not a real good view as it was facing west. But still not bad. Hotel has a rooftop pool and bar. We didn't go swimming, but we did visit the bar. Spruzos. Very laid back with great cocktails and food. The downstairs restaurant / bar the Proper Grit was equally as amazing. Sat at the bar at night then when back in the morning for breakfast. Take note if you breakfast is included it is a seperate menu and you should ask for it before you order. Also for the upstairs bar I highly recommend getting a high top outside by the pool. They wait on you there and the views so much nicer than inside. Overall, this is a top tier place. From the decor and great dane statues everywhere to the art that is everywhere. Incredible place. Staff is amazing as well. everyone treated you like you were the most important person there.

To give it 4 stars is a joke. Dingy, depressing, dated, it needs a complete makeover both physically as well as the staff. The rooms are unkempt, we had long hair on the bathtub from the previous occupant. The toilet runs continuously. No one cares. Housekeeping leaves garbage on the counters, no effort to clean. Lumpy mattresses.....ancient. The LED thermostats are so dim that they must have been the first LED thermostats ever. Staff is uncouth. Owner seems to rest on his midcentury laurels. The reason for a 2 star rating is that it has a good location.

Meh, we stayed here because my husband had points. Note to self: use points, get a handicap room. We asked to upgrade on check in (which we would have paid for) but they said no, they were full. Our room was odd. Our view faced a wall with a peek a boo of neighboring property's pool. There was a huge gap at the bottom of the door so we heard every single conversation in the hallway including every single door slam and elevator ding. There were more grab bars in the shower than a prison cell. The pool area is small. Good luck getting a seat, this was nearly impossible and they shut down pool service at 4pm including removing the pool lounges for dinner service. If we had known that, definitely would not have stayed here. I will say the waitresses at the pool were terrific, best hospitality in the hotel. The hotel itself is pretty, just was a disappointment. Also, in the morning, you can go down to the bar for coffee but alas they had no cups out two mornings in a row. The rooftop restaurant was fun but again, it's small up there so seating is minimal. They have a drink called "palm beach froze" and it was delish.

Customer service was AMAZING. Whitney at the front desk was knowledgeable, kind, and helpful! Beautiful hotel as well!

The ben is a jewel in wpb The location the hotel and the staff!!!Mel and whit at the front desk ruth in the proper grit! Jake running an amazing hotel! Thank you to the ben and the ben for a great stay We'll be back

Looking for a stunning view, try the Ben Hotel rooftop bar! The skating rink is right across from the hotel as well. Great afternoon drinks with friends. Enjoy!!

Great view from the top of the hotel. Horribly warm beer from the tap. The bartender tried to make it right but unfortunately there was something severely wrong with the temperature of my beer. The seafood Tower looked pretty amazing. It's only $200 plus.

The Ben is truly a hidden treasure in West Palm Beach. One of the finer experiences, not to be missed... The history and influence is evident in the breathtaking lobby, Proper Grit-restaurant and certainly in their hospitality. As a newly transplanted local, I enjoy all the Ben has to offer as often as possible.. Their welcoming spirit towards dogs is part of their history.. Byrd Spilman Dewey is the historical Matriarch of The Ben.. The Dewey Daily, available in the Lobby, details the History and all The Ben has to offer.. The restaurant's and bars are not to be missed.. Exquisite culinary offerings and signature cocktails enhances the experience. The knowledgeable and passionate team members will guide you through their offerings to ensure your experience is 5 Star! Especially Ruth, always welcoming and professional at Proper Grit and Randy, bartender extraordinaire also at Proper Grit! I highly recommend The Ben for a staycation if local, lunch, brunch, cocktails and so much more.. so lucky to be in West Palm Beach!!!

The staff are amazing. Juan always remembers me and my puppy Rupert, which makes us feel special. This has become my go to place for breakfast in West Palm. The staff make it so worth while and it's good to feel appreciated

The BEN West Palm is absolutely divine!! The staff- amazing...the ambiance...awesome. I don't have anything negative to say about this hotel. I actually had an overnight stay (after cruising), I enjoyed this hotel so much I would take a trip to West Palm again just to stay again. The rooftop pool is small but big enough to be comfortable. Definitely give them I try!!

GORGEOUS place! Absolutely loved it here & Tamara at the valet was so sweet & offered us waters while we waited for our car.

I recently visited this hotel because my cousin stayed here for a night. I was pretty excited when she told me where she was staying, because I had not been here yet. She found The Ben because she is a Marriott member of some sort ,and this is a Marriott property. I was just excited about hanging at Spruzzo, their rooftop bar for a drink, and surely Saturday night at midnight was the perfect time to go, right? I had no idea that downtown West Palm was so utterly dead at that moment. I street parked literally next to the hotel, for free cuz after midnight. Guess this isn't surprising since both the restaurant and the rooftop bar were closed by then. Yikes! Had fun waiting in the epic lobby and enjoying the beautiful furniture and decor. The eerily empty yet still lit restaurant and living room area (complete with art bookcase and fireplace) looks straight out of a film. When my cousin met me in the lobby, we did take the special rooftop elevator to the roof to find bartenders and a handful of bargoers in full swing, but since technically it was closed, we didn't venture far. Even the hallways are regal and stunning. I love the gold dog statues everywhere. The room itself was also stunning in its visual beauty. Love the tufted leather headboard, the funky bathroom window door, the water in boxes. We sat on the patio for a while, which looked over the water/marina. Then I was glad the night was quiet after all.

Apologize for the long review... The review of this hotel was certainly not expected, and to be honest, I had never heard of this establishment until an emergency stared me in the face. While transitioning through West Palm Beach, Florida, en route to Miami, I experienced a medical emergency that landed me in the hospital for six days. Once the ER staff told me I would not be leaving, my wife scrambled to find lodging as our original lodging was about an hour and a half away in Miami. With my limited mobility due to tubes and electrodes hanging out of my body, I was really no help to her as night started to fall. She called me and told me she had found a place called "The Ben!" It could have been called "The Mark," "The Derrick," or the "Bo and Luke Duke," I didn't care as long as it was safe. Most importantly, it allowed her to get off the street as night was settling in, she would be responsible for all of our luggage, and she would be trying to get back to the hospital. I was having a fit because she was all alone, so I was ecstatic that she found somewhere to stay. When she checked in, the manager "Crystal" could see the anxiety on my wife's face and jumped in to take care of her and her needs. My wife explained that she needed a room due to the circumstances regarding my stay in the hospital, and this was one of the closest hotels to the hospital. She said she had no idea how long she would need the room, but she needed a room. Crystal did not hesitate to find a room for my wife and reiterated that she and her staff would be there for her especially considering the circumstances. Side Bar: You can always tell positive and negative influences on people. When my wife returned to the hospital, all I heard was how great Crystal and her staff treated her. There was a little mix-up with the rooms, as two different rooms were assigned to my wife. Once they reconciled which room she was supposed to be in, the hotel staff came to move our belongings to the correct room. When I tell you, they took any additional stress from my wife as she was utterly flustered due to the series of events. Fast forward six days, and I was finally released from the hospital, but we still needed to get back to Miami. Being that it was late, I wanted to at least experience one day in the hotel, so instead of getting on the road at night, we decided to stay the night, so I could experience the hotel and get some much-needed rest. This hotel is absolutely amazing. I understand why my wife talked about the staff every day she returned to the hospital. The doormen, the bellhops, the cleaning staff, servers, servers, you name it; they are the epitome of customer service and caring. No matter what we needed, the staff did not hesitate to ensure we got it. They have a couple of restaurants on the property, "Proper Grit" and "Spruzzo," but the one that draws the most attention is the roof-top pool bar "Spruzzo!" We dined for lunch, and it was no disappointment. I was starving... not sure when was the last time you all stayed in a hospital, but the food is not that great in the hospital, so I was looking forward to this meal. We ordered a dozen oysters on the half shell, lollipop lamb chops, and Paella Stew. GOOD LAWD! This food was absolutely amazing (or I was starving). The staff in the restaurant were excellent and knew the menu like the back of their hands. They were very vocal about what they preferred and what people ordered the most. I could go on and on, but this review will become overwhelming. The rooms were terrific, the staff was fantastic, and the food was outstanding. We have already started considering visiting again, but no hospital stays this time. Crystal! Thank you so much for being the difference and the smiling face my wife needed at a challenging time. Kudos to you and your team. You all should check them out and when you do, tell'em Drew sent ya! Yall be Easy! Drew

This review is for the rooftop pool and food/beverage service. The pool itself is beautiful with great views of the marina. There are a few cabanas and a decent number of lounge chairs, as well as some high tops around the pool. However, the best part about the pool is the way it's run. When a few chairs opened up, a server approached us and offered to set us up at the chairs. From there, the food and drinks service was seamless and fast! I was shocked. Usually, pool service is slow, and you end up waiting for longer than it's worth. Our waitress, Melissa, was great and took care of us. I was also pleasantly surprised with the food. I'd highly recommend the salmon burger, and my friend enjoyed the fish sandwich. We will definitely be back!

The Ben is amazing. The hotel is gorgeous and fun with all its history. Even a hidden door in our room. The rooftop pool was closed for repairs and opened 2 weeks early which was a great surprise at check-in. Everyone at the front desk, especially Mel and Jacob were so friendly and helpful. The hotel is so clean, and rooftop is beautiful. The prices are very fair and the food is amazing. Please try the wedge salad and the Lobster bite is a huge portion of fresh lobster on a toasted bun that melts in your mouth. We checked out in the morning and Steven was so kind to have one prepared for me even though it was breakfast. That's the kind of service you can expect at the beautiful hotel, walking distance to the ocean. Breathtaking. There is even a complimentary beach bag in your room. Karen and Scott from Hudson, FL

I loved my business trip to Palm Beach, more so since I got to stay at the Ben! I loved this hotel just upon entering. The staff was super friendly and accommodating. The interior decor is fabulous- loved the dog statues. Really a great place! I dined in main level restaurant for lunch. Food was great- just had a wedge salad but perfect. My room was clean and cozy. The sliding bookcase into the shower was interesting and great concept for extra natural light. It's my go-to when in the area. Great place!

This place is a standard traditional hotel The decor is tasteful. The service is OK in the front desk. The highlight of this place is definitely the rooftop without the rooftop. I probably would not have reserved here.

Drinks and food were incredible. Lexi and Chloe gave us an amazing cocktail experience and ensured we had a great time. 10 out of 10, would definitely recommend coming here anytime!

I'm not very picky when it comes to hotels so maybe I am not the best judge here, but this place blew me away. From the decor and designs all over the lobby and rooms to the pool and restaurants, this place is awesome. The rooms weren't overly fancy where they are impractical, but they are nicer than your standard hotel room. Great view of the water from the room too, and it is very close to a lot of restaurants and things to do. The staff was helpful and respectful the whole time.

We came here with our dogs and it was one of the most dog friendly hotels I've ever stayed in. The staff is quick to help and they even have a book butler who brings you books on a silver platter! The restaurants attached are phenomenal and our pups enjoyed puppy room service as well. Will be coming back soon

If you are in West Palm Beach I highly recommend staying here. The Ben is a beautiful hotel with a roof top pool with stunning views. The lobby is welcoming and the rooms are nicely decorated. The hotel is well located next to a bunch of restaurants and bars. The Ben is great all around, the only complaint I have is there is no self parking, valet only, and valet is a bit pricey, other than that, really excellent place to stay.

Amazing hotel. Service top notch everyone knew my name from the moment we arrived. Bracelet keys for room super convenient and the drinks at all the bars were yummy. Go to the roof and enjoy the view the pool and a cocktail. We will be back!

Wish I could give "Zero" stars. Absolutely horrible. Front desk staff are rude and the manager sets the time for that. Best thing they could do is fire them all and start over!! The bathrooms smell like sewage and you pay 600 a night for the priveldge. I stay at Marriott properties ~125 nights a year and this was the worst in years. And I had actually wanted to stay here since it opened. So bummed! DON'T BOTHER!

We just hosted our annual corporate event a the Ben and it was amazing - the view is phenomenal, the space very luxurious and the staff professional and helpful - shout out to Jorge in F&B! Thank you team! Definitely recommend!

We loved this place... but we had some issues!! Sewer odor from toilet which was bad!!!, elevators failed... so got leg workout!!! At night people were running down the hallways and loud up til 2 am kept us up. I really try never to complain but this time I had to bring it all up. But the management handled it wonderfully.... Anna, Nick, Victor, Trevor were great employees and did their jobs well !!! Food was great, the drink were perfect, and the property was great ... if everything worked it would have been excellent. But we are going to try again... so just created a new reservation, see you soon.

Gorgeous rooftop view with cute decor and cool tables/sofas/fire pits to hang out at. Drinks are pricey but it's a great place for a date night. There is also a pool so bring your bathing suit if you want to go for a Sunday drink and swim!

Súper to go with friends&to relax next to the pool great food & beautiful view of the intercostal.

My friend and I booked rooms at the Ben for a mini reunion. The greeting at the front door and reception desk was warm and welcome. Rooms and the hotel itself are very nice, clean. Beds were nice and comfortable etc. On our last day, we returned to the hotel after breakfast to retrieve our luggage and check out. As we approached my friends room, we realized the cleaning staff were in her room already. Despite the fact we had not checked out yet. Her backpack that was left in the room was missing. She asked them what they are doing in her room and where her belongings were. To which one of the two cleaning attendants replied in broken English and a defensive and dismissive manner that they don't know what she is talking about. The other one said they were told by the bell hop to clean the room. It didn't make sense. One of them left the room immediately and the other stayed and seemed to continue to shuffle cleaning supplies on her cart. Shortly after, a cleaning staff manager arrived and we explained the situation. I noted there was very minimal, if any, conversation between the manager and the cleaning attendants about the situation which I thought was rather odd. The manager just kept asking US questions about the missing luggage and telling us that they will locate them, that it was probably placed in a room downstairs. ??!! This is supposed to be a luxury 4 star hotel that should have a Lost and Found storage like most establishments. After another few minutes another manager showed up to deal with the missing luggage situation. Based on the interaction or lack there of between manager and staff it's evident there is a trust and loss prevention issue in general. Because they hardly made any enquiries with the cleaning attendants and stated to us they will review the camera footage to figure this out. My friend and I went down to the lobby - no use in hanging out at the room. We were not getting any indication the cleaning attendants were apologetic or concerned about the situation. After about 30 minutes, another staff member exited the elevator and handed us her back-pack. He made no eye contact and mumbled something about where they located it. To which I asked him to repeat what he had just said, because his words were indecipherable. He repeated what he said, but again avoiding any earnest effort of making himself heard or any kind of apology or comprehendible explanation. Absolutely bizarre!!! We just could not wait to get out of there. It's evident something is very wrong with this establishment and the people they employ. For a luxury boutique hotel in West Palm Beach, Florida, this experience was very unsettling.

The Ben is a nice boutique type of hotel in West Palm Beach, it's right across the street from the Intracoastal/Flagler Dr. It's fairly new and a nice place to stay. Came here for a small wedding ceremony and a overnight stay, the hotel was nice looking as you pull up. They have valet or you can park at a nearby parking garage around the corner. Check-in is at 4pm, which seems a little late, but I was able to check-in around 2pm after I called to make sure that was possible. Room was quite nice with the King bed option I chose, boutique-y look and décor, comfortable vibe with jazzy music already playing on the TV as you enter. I stayed on the 2nd floor so the view was nice but it faced the new restaurant across the way and just above the valet area. King bed was clean & comfy, wifi worked like a charm, a lot of plugs to charge up, lighting was great, didn't hear any noise at night nor any amorous tourist in nearby rooms, temperature controls worked great, ok closet space, clean & roomy bathroom and the shower was wonderful! Don't forget to move the "secret book case" so you can watch TV as you shower. *wink* Pool is on the roof at the Spruzzo rooftop restaurant, nice spot up there with a good amount of hang out/chill out space to have a drink, enjoy some delicious food, catch up with old friends, relaxing in the sun or shade, lovely spot up there! Spruzzo is open to the public so a lot of people go up there to enjoy the views, have cocktails and so on. Wedding ceremony was in a nice ballroom just off the lobby area, the staff working the wedding was great, friendly and helpful. Front desk staff was great too! Elevator is by key card, there is a separate elevator if you want to go to the rooftop. Pricing for hotel was fine with me, pricing was part of the discounted wedding block of rooms. They do offer military discounts on top of that which can drop your rate even lower. Overall, I enjoyed my stay and would recommend to others.

This hotel is amazing! From the moment we arrived, Cole provided excellent service by helping us with our bags on the cart, as well as chatting with us. Sofia at the front desk upgraded us to the seventh floor for free, just because! It is clear that they both love their jobs, and we will definitely return: the room is cozy and amazingly decorated, the views are second to none, and it is so well run and a very fun place to stay for a getaway.

Great ambiance, music and food. The DJ was spinning up awesome mixes while the friendly waitstaff quickly delivered interesting offers from the kitchen. The rooftop view of Palm Beach was pleasant and lit by the pools glow.

Our stay at The Ben was fantastic. It is strategically placed in one of the prettiest parts of West Palm Beach, Florida and also conveniently located next to the delicious Elisabetta Ristorante. It has such a unique flair and a gorgeous view of the Palm Harbor Marina alongside the rooftop pool. One of our favorite parts of the stay was meeting Jed. He greeted us with the biggest smile and had a truly genuine jovial attitude. Not only did he take pictures of us around the Christmas tree, but he also gave us recommendations along the way. I included his picture in our review because he deserves as much recognition as possible. Hopefully the management at The Ben will reward his warm and welcoming personality.

This is a wonderful hotel. Unique with great character. Rooms are cool. Restaurant is excellent and very inviting. Great location.

Terrible service and liars! The bartenders are so rude and ignore you when trying to ask any questions. The management also lies to agree with their staff instead of looking into the terrible staff they have. Sad for such a beautiful setup. One star is for the location and views, the Togo food was boxed terrible and when we opened the boxes, the food was all over the place.

Clean room nicely appointed...Tiny pool area.... Seats about 40 and hotel has about 200 guests. Difficult to obtain any seat at pool..... imagine going to fla and paying hi prices and no space at pool.... Make sure you know before booking. Also, public bathrooms not clean or kept up with towels, etc. They aim to sell alcohol to mid 20's and thats about it. The outdoor space is very limited.

The Benjamen, Wahoo burger & views were awesome! It was worth the wait time for the experience!

A NEW Marriott Bonvoy hotel located on the intercoastal waterfront of West Palm Beach, I loved staying at The Ben Hotel. The details on the decor, the friendly staff, and the awesome rooftop pool make this place a must-stay. I stayed in a King Room on the 7th floor and it was beautifully decorated and very comfortable. I loved the small details around the room for decor as well as the attention to detail on the amenities (hello yoga mat in the closet!) One of the highlights of the hotel is their 8th floor pool with an intercostal view. It's a great spot to eat, have drinks and lounge in the sun! If you want to see what my room looks like (a brief video walk through) I've put that together here: https://youtu.be/j9yKTKg9SKI

We had a wonderful stay at The Ben this past weekend. The lobby, restaurant, and rooftop pool are gorgeous, and the rooms were just right. Great location, we walked everywhere. We will definitely be back.

Nice location. Rocky late check in probably due to lack of housekeeping. Hoping for a better ending to the week then the start. Update: After 5 days here apparently very short staffed in all areas. Waited a hour first day to even get served for breakfast, waitress said kitchen was severely short. Overheard manager interviewing food manager emphasizing how they insist on prompt check in especially for ambassador level members and even escort them to their room. Haha! My response I received was a snotty 20 yo yelling "check in is at 4!" Ok but it's 5:15. I'm disappointed

Went to the rooftop restaurant for my birthday lunch. It was pretty crowded. Looked like a mostly young crowd. It is a hotel so maybe tourists since it was the Fourth of July weekend. There didn't seem to be any type of dress code going on here. The view was nice. The menu was decent. menu had lots of diffeeent wine offerings. Me and my daughter had the chicken Milanese. My mom had the burger. They both were good. The chicken Milanese was lacking something like a sauce or lemon or something. It was pretty dry. It came with a salad on top but not enough to make up for the dryness. It was difficult to cut But it was still was good. I ate all of mine. My daughter had a difficult time cutting hers. It is very expensive. You are paying for the atmosphere and view in my opinion. It was a nice splurge for my birthday. I would go back and sit at the bar if I was ever in the area again. Seemed like a fun place. The food was definitely not worth the price but again you are paying for being in a high end hotel at their roof top restaurant. They should bring up the quality of their food to justify their prices and maybe have a drea code.

Great spot for rooftop cocktails on a Saturday night, with views overlooking the mega yachts and city.

Great hotel with friendly and helpful staff. I'll definitely recommend this hotel to others and would return. Rooms were clean and comfortable but small.

We really enjoy this hotel. It is worth every cent because of the superb service and quality amenities. I highly recommend staying here and enjoying everything it has to offer. A great vacation!