Nadia B.
Google
I got a voucher $35 for 2 meals from my accommodation the Berry view motel. When I arrived there was sold out significant amounts of meals: no kids chicken nuggets, no kids fish and chips, no ice cream, no steak sandwich and more. It was Tuesday 1pm. I have ordered burger on gluten free bun $25 + $2 and grilled chicken with chips for a child. I saw kids meal with juice and ice cream $16. I pay with the voucher $35
When collecting the meal, I asked for the kids drink (ice cream was sold out already) I was told that my kids meal doesn’t come with drink and I can go to buy drink to the bar. I was confused as it was written on the menu. A Young girl giving me my order was not willing to discuss then I went to the lady I made order with. She told me I didn’t pay for the drink. How come I had a voucher. “Dear, I don’t have the ice cream. It’s sold out.” I told her I would like to have the drink. She told me I didn’t pay for it.
Finally I figured out there are 2 options: kids meal $13 and kids meal with drink and ice cream $16. Those options are not on the same spot on the menu and I missed it. Although in both versions my payment would be $35 for 2 meals she didn’t bother to offer me the drink option and she didn’t give it to me. She was just bored with my request.
I took my take away food and found this, see picture. Even a chef was against me.
Sum up: when I come to Berry, I will not go there.